Herb Chambers Lexus of Sharon - Service Center

Ronni is excellent service personified!! We recently brought my wife's and my cars in for service at the dealership. The experience was outstanding, and the employees who met us to register We recently brought my wife's and my cars in for service at the dealership. The experience was outstanding, and the employees who met us to register us for the appt were very friendly. Ronni came out to greet us, and made us feel very welcome. She's very knowledgeable and was able to teach this old dog a few things about my car. We heavily weigh our car purchases based upon the quality of service we receive. Ronni is a key factor in our decision to continue to purchase Lexus brand automobiles. Thanks, Ronni! More

Ronni is excellent service personified!! We love having our Lexus serviced at Herb Chambers, primarily due to the wonderful service that Ronni provides. Since our cars are so reliable, we ra We love having our Lexus serviced at Herb Chambers, primarily due to the wonderful service that Ronni provides. Since our cars are so reliable, we rarely need non scheduled maintenance, but even when we have, Ronni is always there to explain the problem to us and recommend the best solution. We purchased another brand of car a couple years ago, but after experiencing the service department of a competitor, we traded it for another Lexus within six months. Ronni should receive a sales commission. We've purchased several cars from this dealership, and know we can trust Ronni to take care of us. Thanks, Ronni! More

Ronni s AMAZING!!!! I contacted Ronni to let her know my car was making a particular noise. She asked me to describe the noise which was challenging but I did the best I I contacted Ronni to let her know my car was making a particular noise. She asked me to describe the noise which was challenging but I did the best I could by saying it sounded like a spinning pinwheel that was hitting something like a pencil!! She got it!! She said she thought she knew what it was and was able to decribe it to her technicians so the problem was corrected!!! To have a service advisor who understands cars the way Ronni does is priceless!! I wouldn’t trust my lexus to anyone else but Ronni at Herb Chambers Lexus!!! It’s a 2009 and rides like the day it was purchased!! Thank U Ronni!! More

Very grateful for Lexus of Sharon I wanted to sing the praises of Ken Alves. My most recent visit where I came in without an appointment due to an emergency with my brakes, Ken was abl I wanted to sing the praises of Ken Alves. My most recent visit where I came in without an appointment due to an emergency with my brakes, Ken was able to get me fixed up right away in 3 hours while I waited. I am forever grateful to have these guys on speed dial. More

Above and beyond! Mark Forcucci demonstrated professionalism in a complicated situation. While I was trapped in the crossfire of miscommunication and misinformation, M Mark Forcucci demonstrated professionalism in a complicated situation. While I was trapped in the crossfire of miscommunication and misinformation, Mark's calm demeanor and exceptional experience led to a successful outcome. "You need the right people in the trenches with you" that is great leadership! Thank you. More

pride and excellence Mark aways ensures that all the service needed on my vehicle is completed thoroughly and in a timely fashion. He always is accommodating in getting m Mark aways ensures that all the service needed on my vehicle is completed thoroughly and in a timely fashion. He always is accommodating in getting my vehicle in when I need it and providing service with a smile. Mark makes the whole experience enjoyable. More

12/31 Service Can't get better than Mark Forcucci His attention to detail was outstanding!!!! Always goes above and beyond to make experience easy. Great cust Can't get better than Mark Forcucci His attention to detail was outstanding!!!! Always goes above and beyond to make experience easy. Great customer service!! More

Service with a smile I’m typically not a fan of going to the dealership but Mark makes the experience a great one, always greet you with a smile, no nonsense and gets the I’m typically not a fan of going to the dealership but Mark makes the experience a great one, always greet you with a smile, no nonsense and gets the work done quickly. He is without a doubt the main reason I take our car to Lexus of Sharon More

Service I went in for service and Eric Castilo took Great care of my car. 35,000 mile Service and free car wash. I will be in to see him for my next service I went in for service and Eric Castilo took Great care of my car. 35,000 mile Service and free car wash. I will be in to see him for my next service. More