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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,670 Reviews

2,670 Reviews of Herb Chambers Lexus of Sharon - Service Center

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October 20, 2021

Excellent service and they gave me a loaner for the day as well. Especially impressed that they honored my service agreement even though the time period had expired due to covid. Very comfortable sitting a More

by Charles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Charles - We are thrilled that we could provide you with a loaner vehicle and top-notch service! Thank you for choosing Herb Chambers Lexus of Sharon and for sharing a five-star review. Safe travels until your next visit!

October 20, 2021

Excellent service. Friendly people clean and safe environment Knowledgeable reps. Work done in timely manor More

by Cats4meblm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Vicente
Oct 20, 2021 -

Herb Chambers Lexus of Sharon responded

We are thrilled to hear that our team delivered such efficient, top-notch service! Thank you for coming to Herb Chambers Lexus of Sharon, and for taking the time to share your experience. Drive safely until we see you next!

October 19, 2021

Family has been going here for over 25 years for a reason. Thank you. Nice employees. More

by eaperry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Oct 19, 2021 -

Herb Chambers Lexus of Sharon responded

We are so grateful for you and your family's longtime business. Thank you from our entire Herb Chambers Lexus of Sharon team! We look forward to working together for many more years to come.

October 19, 2021

Always good service with a smile. Nichole is always happy and prompt. Love the car wash. More

by emoore123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Thomas
Oct 19, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad to hear your service visit left you feeling satisfied! Thank you for sharing - the whole Herb Chambers Lexus of Sharon team appreciates it.

October 19, 2021

Professional Explicit Things done in a timely fashion Professional Explicit Things done in a timely fashion Staff friendly and accommodating All work complete More

by Susan.miller99
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Oct 19, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad your service visit left you a satisfied customer, Susan! Thank you so much for sharing - the entire Herb Chambers Lexus of Sharon team appreciates your support!

October 19, 2021

Very bright, clean, and friendly. Staff does a great job taking care of the vehicle. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Thomas
Oct 19, 2021 -

Herb Chambers Lexus of Sharon responded

Steve, thank you for the great review! We appreciate your support and are happy to hear that you are so confident in the Herb Chambers Lexus of Sharon team to get the job done. Drive safely, and we hope to see you back!

October 19, 2021

This dealership goes above and beyond to accommodate their customers! A special shout-out to Eric Castillo and Eric Graff! Best people ever! They truly work hard to be the best in customer service! More

by mvspeare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Graf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo
Oct 19, 2021 -

Herb Chambers Lexus of Sharon responded

We strive to go above and beyond for our guests, so this is music to our ears! Thank you for the fantastic review and for trusting Herb Chambers Lexus of Sharon with your business!

October 19, 2021

One of service manager was talking very rules to me when brought my Lexus at the Sharon Lexus dealership. I brought my UX Lexus only for 3 months and have so many problems. Card won’t start, engine noise, a More

by dlamg88
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Matthews
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Herb Chambers Lexus of Sharon responded

I am sorry to hear that you are having issues with your vehicle and that we were unable to accommodate your wishes during your recent visit. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied.I would be happy to speak with you and see what I can do to work through your concerns and come to a resolution. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

Nov 12, 2021 -

dlamg88 responded

Call me at (860) 303-8078

October 19, 2021

My wife went in to Herb Chambers Lexus of Sharon with a tire showing low air pressure and without an appointment. Mark Forrcucci, our service manager, worked her car into his schedule and found a nail as w More

by jlovering@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are thrilled to hear that your wife had such a successful service experience working with Mark and the Herb Chambers Lexus of Sharon team. We appreciate you taking the time to share this feedback and hope to work with you both again down the road. Safe travels!

October 18, 2021

All employees great to deal with. Quick and courteous. Accurate on repairs and if they need to keep car they give you a loner. More

by Jeannie5500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Oct 18, 2021 -

Herb Chambers Lexus of Sharon responded

Jeannie, it's great to hear that you feel well taken care of by our service team! We're always happy to accommodate you when we have the chance and it's great to hear our efforts are so appreciated. Your business means so much to the Herb Chambers Lexus of Sharon team and we look forward to your next visit!

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