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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,669 Reviews
Call Service Center (508) 668-5600

2,669 Reviews of Herb Chambers Lexus of Sharon - Service Center

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November 10, 2021

Quick and thorough service. Friendly service representatives. Answered all my questions. Car was returned spotlessly clean. More

by Pszath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Klein
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Nov 11, 2021 -

Herb Chambers Lexus of Sharon responded

It makes our day to hear that your recent service visit was so outstanding! Thank you for trusting Herb Chambers Lexus of Sharon with your business and your vehicle, we look forward to the next opportunity to assist you.

Nov 11, 2021 -

Pszath responded

A great dealership to do business with. Professional....knowledgeable......friendly

November 10, 2021

Full, fast check in and check out service with attentive staff.. Always clean and thorough More

by cheryl.mvld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Nov 11, 2021 -

Herb Chambers Lexus of Sharon responded

Hi Cheryl - We are delighted that our team delivered such meticulous, top-notch service! Thank you for coming to Herb Chambers Lexus of Sharon and for taking the time to share your five-star feedback. Drive safely!

November 10, 2021

The alignment went fine but in the post service car wash my windshield was broken. I was not given the courtesy of someone telling me the window was scratched, I had to find out for myself on the driveway o More

by Martyabe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Graf
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

Herb Chambers Lexus of Sharon responded

Martyabe, Thank you for your feedback of Herb Chambers Lexus of Sharon. We are happy to see your service went well, however we apologize to any damage that might have been caused. Again we apologize that we had not noticed the chip in the windshield before delivery back to you. I understand you have already filed a claim with your glass company and had the repairs done last week. If you are still in need of assistance with resetting any safety decides please do not hesitate to contact us at your earliest convenience. Thank you, Johnny Dang- General Manager jdang@herbchambers.com

November 10, 2021

As usual the service at Herb Chambers Lexus from this morning was outstanding. The level of service is an important incentive to purchase a new car from this dealership. Well done. More

by NUMBAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know their names but the guys that greet you are really helpful. , Eric Castillo
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Nov 11, 2021 -

Herb Chambers Lexus of Sharon responded

We truly couldn't have asked for a better review! We're glad your service visit was a success from beginning to end, and we hope to have the pleasure of working with you again down the road. Take care! - the Herb Chambers Lexus of Sharon team

November 09, 2021

Good service. Service department is good. Zero cost to fix a nail in tire. Thanks More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
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Nov 11, 2021 -

Herb Chambers Lexus of Sharon responded

Bob-- thanks for taking the time to leave Herb Chambers Lexus of Sharon this wonderful review! We appreciate your compliments of our team.

November 09, 2021

Service manager and other staff members were very pleasant and quite helpful starting from scheduling, arranging loaner car and upon completion delivery of my car. Thanks More

by Vaidyasrg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Report | Print
Nov 11, 2021 -

Herb Chambers Lexus of Sharon responded

We're thrilled that our team made every step of your service experience so simple and straightforward. We hope our team's efforts and our high-quality care will keep you returning to Herb Chambers Lexus of Sharon in the future!

November 08, 2021

Eric is amazing. He is very knowledgeable, informative, accommodating, other-oriented, patient and kind. I would love to give him 10 stars! More

by laureenannc
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Nov 08, 2021 -

Herb Chambers Lexus of Sharon responded

We're so grateful for your wonderful feedback! Thank you for giving Eric your kudos, he will be thrilled to hear that you enjoyed working with him. Safe travels and thank you for choosing Herb Chambers Lexus of Sharon!

November 08, 2021

Service dept. quick on the check in and work review. Service was finished quicker than expected. Waiting area clean with plenty of space for privacy. Exiting garage was unnecessarily difficult with em More

by Mahlaj29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Kline
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Nov 08, 2021 -

Herb Chambers Lexus of Sharon responded

We're so happy to hear that our team took wonderful care of you in a timely way. Thanks for these kind words, and we hope to help you again down the road here at Herb Chambers Lexus of Sharon.

November 08, 2021

Perfect service once again!!!! I have never had a problem with this dealership! Staff is knowledgeable, friendly and helpful. More

by Judy F
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad our service team never lets you down, Judy! Thank you for the outstanding review and for being a valued Herb Chambers Lexus of Sharon client!

November 08, 2021

ms. ronni travers, is wonderful she is polite and takes her time, explains things that a senior, i am over 70, can understand. please give her a raise, she deserves one....you have a great employee More

by spreilly2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
Other Employees : MS.RONNI TRAVERS
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Nov 08, 2021 -

Herb Chambers Lexus of Sharon responded

What a wonderful review! Thank you so much for sharing how helpful Ronni was during your visit to Herb Chambers Lexus of Sharon. It is always the goal of our employees to go above and beyond, and we are so happy we hit the mark today. See you next time!

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