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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,668 Reviews

2,668 Reviews of Herb Chambers Lexus of Sharon - Service Center

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January 20, 2022

Service has always been good here however I was not happy that I was told I needed 2 front tires. One of those tires has less than 10,000 miles on it! More

by kbutters418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Jan 24, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for reaching out. It's important that our customers feel confident in our recommendations so I'm concerned to see this feedback. Please contact me directly so we can go over your recent visit and I can answer any questions you might have. Johnny Dang - General Manager - jdang@herbchambers.com

Feb 16, 2022 -

kbutters418 responded

Took car to local mechanic that we’ve used. Said front tires are fine. Was told by your service dept. I needed 2 front tires. Had 3 new tires 8000 miles ago. No way a tire with 8000 miles needs replacement. Car had less than 25,000 mi. Was told needed close to $1800 worth of work including maintenance done that day.

Feb 18, 2022 -

Herb Chambers Lexus of Sharon responded

I understand your concern. I’d be happy to review your inspection report with you. Feel free to contact me at your convenience. Johnny Dang - jdang@herbchambers.com - General Manager

January 20, 2022

I've been dealing with Marc for as long I can remember. He's the guy I go to whether it's for general service or a if there's a problem.. I look towards Marc as having "a trusted friend in the business". More

by Manny Az
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sam Prusak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Herb Chambers Lexus of Sharon responded

Manny, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Marc and the team. Drive safely, and we hope to earn your business again down the road! - The Herb Chambers Lexus of Sharon team

January 20, 2022

Ronni Travers my service consultant is always very thorough and makes sure everything is handled as promised and on time. This dealership overall does a great job in keeping the customers happy and g More

by tkeating53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to review us! We are so glad to hear that Ronni went above and beyond to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Sharon!

January 19, 2022

Excellent service، excellent assistant service manager. Job done complete and on time. Ms. Travers performance was excellent. She answered to all my questions, solved all problems. She deserves a big award More

by DEAN
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Herb Chambers Lexus of Sharon responded

Hi Dean - There is nothing better than hearing from a happy customer! Thank you for giving Herb Chambers Lexus of Sharon your business and for taking the time to share your experience. See you next time!

January 19, 2022

My vehicle is 11 years old, bought new from this dealership, and still runs beautifully. This, I feel is due in great part to the excellent service agent that I’ve worked with, Mark F, who has consi More

by Jcdickandjane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Mark over the years. Drive safely, and we are looking forward to seeing you back at Herb Chambers Lexus of Sharon!

January 19, 2022

Service consultant Mark Forcucci was professional, attentive, and answered all my questions thoroughly. Car was serviced and ready on time. More

by tconboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Mark. Drive safely, and we hope to see you back again at Herb Chambers Lexus of Sharon!

January 18, 2022

Very organized everyone seems to know their jobs well. Pleasant environment to wait for car. Love car wash. More

by ronzo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We are so glad to hear that the Herb Chambers Lexus of Sharon team delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!

January 18, 2022

They let me have my loaner for 5 days the complete time it took to fix the car More

by Wbesser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Herb Chambers Lexus of Sharon responded

We do our absolute best to make sure our guests are accommodated while we complete their service. Thank you for putting your trust in the Herb Chambers Lexus of Sharon team, and we'll be here ready to lend a hand whenever you need maintenance next!

January 18, 2022

Pleasant and car drop off was smooth. Ryan, the case manager who I worked with was also very pleasant and helpful. More

by Mceddy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Jan 18, 2022 -

Herb Chambers Lexus of Sharon responded

We're glad to see that Ryan made your service appointment a seamless experience. We appreciate your trust in us to get the job done right here at Herb Chambers Lexus of Sharon! Thanks for the review!

January 18, 2022

Top notch service AS ALWAYS. I've serviced my vehicle at this dealership many times and have consistently received 5 star service. My service advisor Ryan was very professional and informative. On top of ev More

by bernard.aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Jan 19, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to let us know that we're doing a good job! Ryan will be happy to hear how much you enjoy working with him when you stop in. Please always feel free to reach out and let us know how we can be of service. Take care! - Herb Chambers Lexus of Sharon

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