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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,668 Reviews

2,669 Reviews of Herb Chambers Lexus of Sharon - Service Center

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February 03, 2022

It was easy obtaining an appointment and when I arrived I was taken care of immediately and given a loaner which had been requested. At 140,000 miles some major items began to wear but because I had purchase More

by Jonbashein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Feb 03, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Jon! We are thrilled to hear that you had such a seamless and communicative service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

February 03, 2022

Excellent service from Eric.Truly professional. He Excellent service from Eric. Truly professional. He was very helpful, patient and accommodating in addressing my questions about my vehicle. I More

by nrubino2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Feb 03, 2022 -

Herb Chambers Lexus of Sharon responded

It is gratifying to hear that Eric and the team gave you a five-star experience! Thank you for trusting Herb Chambers Lexus of Sharon with your business, and for taking the time to write a review. We hope to see you again!

February 03, 2022

Professional, friendly, polite, efficient staff. Vehicle Professional, friendly, polite, efficient staff. Vehicle serviced on time and returned in a clean situation. More

by bos2mxl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
Feb 04, 2022 -

Herb Chambers Lexus of Sharon responded

We are thrilled that you and your vehicle were so well taken care of by our team! Thank you for choosing Herb Chambers Lexus of Sharon and for stopping by to leave a review. We look forward to assisting you next time!

February 03, 2022

Everything completed in a timely fashion.Satisfied with Everything completed in a timely fashion. Satisfied with all the work that was done today. More

by Hmebuch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
Feb 04, 2022 -

Herb Chambers Lexus of Sharon responded

We are happy to hear that our team could deliver a five-star experience! Thank you for choosing Herb Chambers Lexus of Sharon and for sharing your feedback. We hope to have the opportunity to work with you again down the road!

February 03, 2022

I always respected Herb Chambers and worked for him for over 15 years and bought 3 RX”s over the years” I even worked on his own personal cars like his Rolls Royce”s. I was told that I missed out on my wa More

by vamichelangelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo
Feb 07, 2022 -

Herb Chambers Lexus of Sharon responded

I apologize for the issues you have encountered regarding your warranty. We want the most for our guests, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you to see what more I can do to help straighten this up. If you are willing to discuss this further, please feel free to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

February 03, 2022

Lexus has been servicing my vehicle for many years..the service department is second to none, especially Mark Forcucci who handles my vehicle upon check in! The garage guys are always pleasant and profess More

by Pamdicenso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Graf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Castillo , Don Xu
Feb 04, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Pam! We are so glad to hear that you had such a successful service experience working with Mark and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

February 02, 2022

Very helpful and cooperative. Service department quick to assist with our needs. Friendly and communicative. More

by Sharon family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for your confidence in our service team! We appreciate your business and we hope to welcome you back to Herb Chambers Lexus of Sharon in the future. Drive safely!

February 02, 2022

Jackson was great. Explained everything in detail and asked if I had any questions. Great services More

by Mkwhitley63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson
February 02, 2022

Ronni has always been very helpful. Excellent communication skills and always follows up on any questions I may have. I really enjoy having her as my service advisor. More

by Dontrish93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Herb Chambers Lexus of Sharon responded

We're thrilled that Ronni was able to assist you so well! She will be really happy to hear how much your enjoyed working with her. Thanks for choosing Herb Chambers Lexus of Sharon and we look forward to seeing you again!

February 01, 2022

I was told my car be ready in 1 h 15 minutes and it took them 40 minutes to finish the job and it was great. They were very nice and they did a good job. More

by Michaelle.senatus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Herb Chambers Lexus of Sharon responded

Michaelle, thank you for the great review! We are so glad to hear that you had such a successful and efficient service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

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