Herb Chambers Lexus of Sharon - Service Center

excellent service, support, and communication. outstanding service department. competitive pricing with pride in their work! outstanding service department. competitive pricing with pride in their work! More

Received a pre-collision system malfunction alert on the Lexus Enform App after Safelite replaced my windshield. Being a safety issue I wanted Lexus to look at it. I spoke with someone at Lexus who said the Lexus Enform App after Safelite replaced my windshield. Being a safety issue I wanted Lexus to look at it. I spoke with someone at Lexus who said they were going to have Mark call me to discuss the problem. Mark called me within minutes of that conversation. He scheduled an appointment to look at my car same day within a couple hours of speaking to him. They did a scan on my car right when I arrived to verify Safelite did the recalibration correctly & that everything was fine. Everything checked out fine with only a reset needing to be done. Mark & Lexus helped to resolve the issue very expeditiously. More

This was the second complementary service for my daughters 2021 Lexus. All aspects of the service experience were excellent. daughters 2021 Lexus. All aspects of the service experience were excellent. More

This dealership is exceptional! I have been servicing my LS cars for many years, I the service is top notch! I have been servicing my LS cars for many years, I the service is top notch! More

Service excellent. Oil change and wash done in a timely manner. Ronnie was efficient and provided us prompt service Oil change and wash done in a timely manner. Ronnie was efficient and provided us prompt service More

Misunderstanding of repair cost . Not a written estimate . Dealer gave me a vague verbal explanation of Repair . When I went to pick up car the cost was ten times the amount I though Not a written estimate . Dealer gave me a vague verbal explanation of Repair . When I went to pick up car the cost was ten times the amount I thought it was going to be. Some of this is my fault . I should have ask for it in writing . More

Friendly staffs, when asked questions, they are helpful. If you go to the wrong area, someone will accompany you to the correct area. If you go to the wrong area, someone will accompany you to the correct area. More

Oil change as usual and it was quick, service was good. No complaints, Mark was accommodating to all request No complaints, Mark was accommodating to all request More

I made an urgent appointment to check brakes on my 2013 Lexus. Dealer did thorough investigation and said the brake performance was still within acceptable limits. Since I am regular customer at the deale Lexus. Dealer did thorough investigation and said the brake performance was still within acceptable limits. Since I am regular customer at the dealership - they did this service as a courtesy. Much appreciated. More

Quick and easy. Matt very polite and knowledgeable. He was very easy to work with.. would work with him again. Matt very polite and knowledgeable. He was very easy to work with.. would work with him again. More