Herb Chambers Lexus of Sharon - Service Center

Please understand the service associate Leo was very professional and helpful. The problem I have is my car is still not fixed. I brought my car in because it was getting stuck in the park position when professional and helpful. The problem I have is my car is still not fixed. I brought my car in because it was getting stuck in the park position when I wanted to drive the car. I was told that the technician looked at my car and tested it to find the problem. Of course the car did not get stuck in park when it was at your service center for repair. When I brought my car home, after two days, the problem started again. I tried everything I could to get the gears to shift into drive however, to no avail. I called and left a message for Leo to get back to me but the first text I received since I called was to complete this survey. I only want my car fixed. I understand you cannot recreate the problem if it doesn't happen when the car is with you, however, there is definitely a problem with the gears shifting or the line going from the brakes to the shifting gears. Please call or text me as to when I can bring my car back in the be fixed because the car is malfunctioning. Thank you. Janice Thomas More

I have nothing but nice things to say about my dealings with everyone on every department. Monica Paz has been unbelievable, so polite, making us feel so comfortable. Thank you again with everyone on every department. Monica Paz has been unbelievable, so polite, making us feel so comfortable. Thank you again More

I will always go back for service at Herb Chambers Lexus when Matthew Kline is my advisor. That dude is the best person in a service department I have ever met. He knows exactly what he’s doing, and is grea when Matthew Kline is my advisor. That dude is the best person in a service department I have ever met. He knows exactly what he’s doing, and is great at customer service. More

Good people. Great service. Clean and well organized establishment. I would highly recommend Herb Chambers for sales and service. Great service. Clean and well organized establishment. I would highly recommend Herb Chambers for sales and service. More

Ronni Travers is a pleasure to work with. She is always respectful, knowledgeable and communicative. I truly appreciate her professionalism and friendly demeanor. She is always respectful, knowledgeable and communicative. I truly appreciate her professionalism and friendly demeanor. More

Dealership was extremely accommodating and kept me current on services needed. Offered and provided a loaner when I initially did not think it was needed. Also vehicle was delivered to my home. Very c current on services needed. Offered and provided a loaner when I initially did not think it was needed. Also vehicle was delivered to my home. Very convenient! More

I was able to get an appointment quickly. They went above and beyond and resolved my issue quickly and professionally. I highly reccomend this dealership. They went above and beyond and resolved my issue quickly and professionally. I highly reccomend this dealership. More