
Herb Chambers Lexus of Sharon
Sharon, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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On Friday of this week I stopped by the dealership to test drive a hybrid Lexus as my lease was about to expire in a couple months. My first impression of the dealership was splendid. It's abosolutely be test drive a hybrid Lexus as my lease was about to expire in a couple months. My first impression of the dealership was splendid. It's abosolutely beautiful, but as the weekend unfolded, I found out how they pay for the stantions of fresh cut calla lilies. After being held in the dealership for three hours, they suggested I took the car overnight for am extended test drive. Sounds like a nice guestute, but really it was a way to get me to return the next day. Don't get me wrong, I loved the car I test drove, but it simply was not in my price range. Instead of showing me car with in my range, they tired to intimidated me with coercive tactics and bringing in other sales people to close the deal. After holding me there for another two hours and making me late to work yet again, they told me to take the car again and come back in the morning. When I returned on Sunday, the deal was not as it seamed the day before and when I asked to think about it overnight, they were resistant to give me the keys to my car and brought in the sales manager under the disguise of checking in on the service, but really to again intimidate me. They also made me feel bad about using the car for two days, as if was my idea to take it and have to commute 45 minutes to Sharon (that's 3 hours of my life I wish I had back). Further, this was not a genuine attempt to deliver excellent service, but rather to force me to have to come back and yet again feel pressure. The defining moment was when I finally was able to leave, the sales person reached out his hand with my cold, 3/4 empty cup of dealership coffee and said, "This is yours, did you still want this?" When I replied, "Its ok, you can just throw it away," he stood there catatonically, glaring me down while holding the cup as if he was disgusted by me. In that moment I have never felt so bad and I knew I would never return. Beyond the marbel facade and gleaming building this was the WORST CAR SHOPPING EXPERIENCE OF MY LIFE! Its unfortunate, because I'm sure there are genuine people at Lexus of Sharron, but I was treated like a dollar sign and not like a respected customer. Perspective customers beware and think twice about going here. More
We worked with Banning Donohue and he was very knowledgeable, friendly and not pushy at all. Just the type of person you want to deal with. It was refreshing. Highly recommended. knowledgeable, friendly and not pushy at all. Just the type of person you want to deal with. It was refreshing. Highly recommended. More
Buying a car is like having a bad visit to the dentist, but this last trip I made to Herb Chambers was pretty enjoyable. The salesman I dealt with was Robert Williams. I got a grand tour of the amazing fac but this last trip I made to Herb Chambers was pretty enjoyable. The salesman I dealt with was Robert Williams. I got a grand tour of the amazing facilities from him. Rob was very knowledgeable and he was able to find me the car with all my requirements in no time. I went to Lexus of Sharon initially just to browse around but by the end of the four hours, I was already driving away with my new Lexus RX350. I'm very happy with my car and was very pleased throughout the whole car buying experience. More
My husband and I drove 2 hours to Herb Chambers this past weekend in search of a used Lexus, and it was well worth the trip. The showroom was beautiful! The customer service was outstanding and everyone was weekend in search of a used Lexus, and it was well worth the trip. The showroom was beautiful! The customer service was outstanding and everyone was very friendly. We worked with Robert Williams who was very knowledgeable, extremely helpful, and went out of his way to try and find a car to fit our budget. From start to finish we spent a total of 4 hours there but ended up driving home in a 2007 Lexus in like-new condition. While waiting for all the necessary paperwork to be approved, we were treated to complimentary sandwiches and beverages in the cafe and watched part of the Patriots game in the lounge. We never thought buying a car could be such a pleasurable experience. Rob was very professional and we would definitely recommend him to anyone looking to buy a new or used vehicle. Thanks again Rob for all your help! More
Very good experience.Pleasant, efficient, excellent product knowledge- overall a great dealership to do business with. Marc Vigor my sales representative is definately an asset to the Herb Chambers tea product knowledge- overall a great dealership to do business with. Marc Vigor my sales representative is definately an asset to the Herb Chambers team. More
Spero is the most professional car salesman with whom I've ever dealt. He was knowledgeable and efficient with my timme which is rare in the car business. I would recommend him to anyone buying a car. I've ever dealt. He was knowledgeable and efficient with my timme which is rare in the car business. I would recommend him to anyone buying a car. More
Andy was a pleasure to work with, I called him a few times with questions and he always returned my phone calls with the information quick. I have a couple items that need to be addressed, trunk butto times with questions and he always returned my phone calls with the information quick. I have a couple items that need to be addressed, trunk button doesnt work,need additional paint at top of hood. Andy assures me he will help me when i come in. He is very professional. More
Had a fantastic experience shopping for a new car. Their customer service is as good as it gets. My sales person was Marc Vigor. I would recommend him to anyone who goes there. It was my first look at a Le customer service is as good as it gets. My sales person was Marc Vigor. I would recommend him to anyone who goes there. It was my first look at a Lexus & Marc went over everything in great detail. He is such a knowledgeable sales person. My visit was just to look around but after we spoke for a while I decided to gets serious. I found a car I was interested in & spent some time test driving it. Marc made the negotiations painless & now I own my first Lexus. Judging by how helpful everyone is there, I am sure I will have a long relationship with Herb Chambers Lexus. Thanks Marc! More
My experience at Herb Chambers Lexus was nothing less than "truly outstanding"! The dealerships facility is spectacular. We were greeted promptly by very courteous staff. We were referred to than "truly outstanding"! The dealerships facility is spectacular. We were greeted promptly by very courteous staff. We were referred to our salesman, Spero Coston, by friends. Spero greeted us warmly and gave us his undivided attention throughout our first visit. Spero is a true gentleman and treated us with the utmost respect. There were no tricks or gimmicks. Spero's product knowledge was amazing and he answered all of our questions thoroughly. During our test drive, Spero made it a point to tour us through the unique service department as well as compliment his fellow co-workers in that department. You could feel the culture of team work and quality in every aspect of the dealership. When it was time to "talk money" we were presented with a competitive price for the vehicle and trade offer. It was a very cordial and simple process. The paperwork and financing process went smoothly and was explained thoroughly; there were no "surprises". Their finance officers, Neil and Niko were extremely helpful and obtained a great interest rate. When we picked up our car, Spero spent about 3 hours with us going over all safety features and other features. We were also introduced to Ricky, a service advisor, who was very kind and congratulated us on our new purchase. Knowing how overwhelming new car features can be, Spero made sure we were comfortable with the most necessary functions and offered future tutoring services. This entire experience turned a very stressful time into a joy. I would definitely recommend Herb Chambers Lexus and in particular, Spero Coston to friends, family and anyone getting ready to purchase a new or pre-owned vehicle. Thank you Spero! More
The second we walked through the door we were greeted and taken care of. Our sales person Marc Vigor, came right over to take care of us. We were offered refreshments multiple times during our visit. We tes taken care of. Our sales person Marc Vigor, came right over to take care of us. We were offered refreshments multiple times during our visit. We test drove the cars that interested us with no issues, no pressure. Our sales person was very knowledgeable about the cars we drove. We also had a very nice tour of the facility. More