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Herb Chambers Lexus of Sharon
Sharon, MA
5,604 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,604 reviews
December 08, 2006
The first day went smoothly, we agreed to a very good price and they said our car would arrive in 3 days. We were happy. But that was over 2 weeks ago. During these agonizing 2.5 weeks, the folks at N price and they said our car would arrive in 3 days. We were happy. But that was over 2 weeks ago. During these agonizing 2.5 weeks, the folks at Norwood Lexus tag-teamed through different representatives, each one promising a delivery date "in 2 or 3 days" and failing to deliver each time. Yesterday, we got a verbal guarantee from the manager of Norwood Lexus and went to pick up our vehicle, only to discover that it had the wrong options, and now we have to wait another "2 or 3 days". The good news is that they've been very nice about it, and promised to include more options at no cost, as a gesture of apology. But we're still waiting and wondering if we're ever going to get this wonderful vehicle at all. I'm still amazed at the fact that they tried giving us a vehicle with the wrong options. I've never seen that before in a professional car dealership. More
by carpediem
August 03, 2006
Awful service experience. The sales department will promise all sorts of things and the service department refuses them outright. The service consultant was very rude and unhelpful. They scratched up t promise all sorts of things and the service department refuses them outright. The service consultant was very rude and unhelpful. They scratched up the car during the first service and didn't even return our calls when we tried to complain. Summarily rejected all responsibility when we finally got to talk to them. Stay away from this place. More
by avi1006
Employees Worked With
Frank
February 04, 2006
outstanding experience -- these guys gave me a hands down best deal i could find anywhere after shopping around for 3 months and lived up to every word they said. no false promises, no games. they have been best deal i could find anywhere after shopping around for 3 months and lived up to every word they said. no false promises, no games. they have been a pleasure to deal with and struck me as honest, down to earth pple, a very rare finding indeed in this business. i am very very impressed with them and highly recommend this dealership. also, Sam Pellows, their internet sales director has been a pleasure to work with. More
by asin123
Employees Worked With
Sam Pellows
December 08, 2005
very good dealership. Some people have had bad experiences with this dealership. I highly recommend contacting them via the internet and dealing with the internet sales director(sam P.). He is a experiences with this dealership. I highly recommend contacting them via the internet and dealing with the internet sales director(sam P.). He is a genuine guy, tells you things straightforward and will attempt to match any pricing you give him. If you want to buy a Lexus vehicle and your in the boston area, I would highly recommend contacting all dealers via email/internet. you will get much better people and a much better deal. Overall experience @ Norwood was wonderful More
by bhuwan
Employees Worked With
Internet Sales Director
