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Herb Chambers Lexus of Sharon

Sharon, MA

4.9
6,030 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we ...
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25 Providence Hwy, Rte. 1

Sharon, MA

02067

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Showing 6,030 reviews

January 09, 2012

On Friday of this week I stopped by the dealership to test drive a hybrid Lexus as my lease was about to expire in a couple months. My first impression of the dealership was splendid. It's abosolutely be More

by Erik_A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Berre
Jan 23, 2012 -

Herb Chambers Lexus of Sharon responded

Dear Erik_A, I received your feedback with regards to your recent experience with us. We pride ourselves on doing everything possible to make our customer experience a truly satisfying one we clearly came up short when you were here. I first want to apologize as it appears we had taken too long to get you the information needed during your first visit with us on Friday. We certainly should have shown you vehicles that were within the budget you’ve set aside for yourself. I regret to hear that we made you late for work the following day as well. We should have been more respectful of your time while you were here with us. We like to offer extended and overnight test drives to give our clients the chance to really get to know the vehicle and to be sure it truly fits their needs. This is surely not mandatory it is just one of many services we offer our clients. We should have allowed you additional time to think everything over as this is an extremely important decision and I can understand you wanting to be well informed before moving forward. I would not want any visitor of ours to feel disrespected and for this I am most sorry. If there is anything I can do to rectify the situation, please let me know. Sincerely, Michael Shafman General Manager Herb Chambers Lexus

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January 03, 2012

We worked with Banning Donohue and he was very knowledgeable, friendly and not pushy at all. Just the type of person you want to deal with. It was refreshing. Highly recommended. More

by FMM123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Banning Donohue
December 21, 2011

Buying a car is like having a bad visit to the dentist, but this last trip I made to Herb Chambers was pretty enjoyable. The salesman I dealt with was Robert Williams. I got a grand tour of the amazing fac More

by fookwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert Williams
December 09, 2011

My husband and I drove 2 hours to Herb Chambers this past weekend in search of a used Lexus, and it was well worth the trip. The showroom was beautiful! The customer service was outstanding and everyone was More

by jkhart0522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert Williams
December 08, 2011

Very good experience.Pleasant, efficient, excellent product knowledge- overall a great dealership to do business with. Marc Vigor my sales representative is definately an asset to the Herb Chambers tea More

by doc34700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Vigor, Marc Vigor
November 17, 2011

Spero is the most professional car salesman with whom I've ever dealt. He was knowledgeable and efficient with my timme which is rare in the car business. I would recommend him to anyone buying a car. More

by kraematon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spero Coston, Spero Coston
November 08, 2011

Andy was a pleasure to work with, I called him a few times with questions and he always returned my phone calls with the information quick. I have a couple items that need to be addressed, trunk butto More

by tommammola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANDY HARRISON
November 03, 2011

Had a fantastic experience shopping for a new car. Their customer service is as good as it gets. My sales person was Marc Vigor. I would recommend him to anyone who goes there. It was my first look at a Le More

by lombardcaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Vigor, Marc Vigor
November 03, 2011

My experience at Herb Chambers Lexus was nothing less than "truly outstanding"! The dealerships facility is spectacular. We were greeted promptly by very courteous staff. We were referred to More

by mfpaparo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spero Coston, Spero Coston, Niko Kotsiopoulos
November 02, 2011

The second we walked through the door we were greeted and taken care of. Our sales person Marc Vigor, came right over to take care of us. We were offered refreshments multiple times during our visit. We tes More

by Staica23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
marc vigor, Marc Vigor
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