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Herb Chambers Lexus of Sharon
Sharon, MA
5,822 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,823 reviews
January 25, 2011
From the moment my husband and I arrived at your dealership we experienced outstanding treatment by our salesperson....Spero Coston.It was obvious to us that he far surpasses any other in his field dealership we experienced outstanding treatment by our salesperson....Spero Coston.It was obvious to us that he far surpasses any other in his field as a top producer.He made us feel relaxed and somehow gave us a feeling that our purchase was one of the best decisions we were about to make . More
by carolkarcher
Employees Worked With
spero coston
January 25, 2011
Robert was very knowlegeable of all available cars and options, ie leasing, new car purchase, deals going on, benefits of ceritfed cars,etc. He was professional and wanted to learn what I needed in a ve options, ie leasing, new car purchase, deals going on, benefits of ceritfed cars,etc. He was professional and wanted to learn what I needed in a vehicle not sell what he wanted to move. He provided many vehicles which would have met my needs and presented them all. He kept me well informed of the process, time needs, and provided me with refreshments and sandwich. One car I was interested in he went out of his way to suggest that I do not pursue because it was not meeting my criteria. The Smart Price made me feel I was paying a competative rate, I did not feel I was being swindeled. Overall the experience was positive. More
by Michael Lincoln
January 25, 2011
When I first walked into the dealership the first one to approach me was Robert. He was very helpful and extremely welcoming, he assisted me in finding the right car for me and was very patient and persiste approach me was Robert. He was very helpful and extremely welcoming, he assisted me in finding the right car for me and was very patient and persistent in helping me get through the deal. Robert gave me top quality customer service and walked me through everything I needed to know about my car. When I do return in the future Robert is the only one I would want to deal with, he was very professional and very friendly. Yuisa Cambridge, Ma More
by ygonzalez
January 25, 2011
First of all, Robert made a good effort in helping me to find the exact car that I wanted and was looking for. I was grateful for making my first stop at the right dealership and saving tons of time from ju find the exact car that I wanted and was looking for. I was grateful for making my first stop at the right dealership and saving tons of time from just shopping around. What I wanted to further highlight here was the day of pick-up. It was Dec. 27th, the Monday after Christmas Day. There were not many vehicles on the road and it looked like the whole state was shutting down due to the snow storm. When my husband and I arrived the dealership, my car was there ready for me and it was very impressive -- Robert took his promise really seriously. I would not blame him if my car was not ready on that day -- there was only one service guy made in ... what an effort by Robert to push through and make it all set. Leilei More
by lll
January 24, 2011
I purchased a 2011 new Rx 350 SUV. I selected Herb Chambers Lexus in Sharon, MA for its accessability to the highways making it easier to get to than Lexus INSKIP RI. The salesman Steve Baker really Chambers Lexus in Sharon, MA for its accessability to the highways making it easier to get to than Lexus INSKIP RI. The salesman Steve Baker really knew the Lexus product inside out. He was very professional and friendly. Within 3 hours I had test driven the car and made the deal. Steve and the entire staff worked hard to get the car and extras that we wanted. I had several questions prior taking delievery of the car and they were very responsive and explained all my concerns fully. It was a get pleasure and we are very happy with the car. More
by coin45
Employees Worked With
Steve Baker and John Andrea
January 15, 2011
It was the worst retail experience I have ever had. I bought a pre-owned car & identified two major problems within the first two days (brakes and GPS). They denied there were issues because claimed the bought a pre-owned car & identified two major problems within the first two days (brakes and GPS). They denied there were issues because claimed they "could not replicate the problem". Finally, after 3 months the front end shook so hard and consistently that they could not deny it & finally fixed it, but only after my safety was at risk for 3 months! The GPS still doesnt work, and has not worked since I bought it. They led me to believe that they would fix the problem for a while, and then just said "sorry", after 3 months. They indicated that it would be too much money too fix. By that time, I was out of warranty. Now I realize why they delayed the process. If that wasnt enough, the pre-owned manager said he would take care of the situation, and then just decided he would not. A flat out liar. More
by Victim Customer
Employees Worked With
Joseph Bere
January 10, 2011
Rob was very professional, and courteous. I'd recommend him to all my friends. He explained all the details involved in the transactions and we left very comfortable with our purchase. I'll be sending othe him to all my friends. He explained all the details involved in the transactions and we left very comfortable with our purchase. I'll be sending other folks to see him, including my parents. I'll definitely be back to see him for my next purchase. More
by heavyko
January 10, 2011
I had bought three previous new Lexus vehicles from this dealership, starting in 1992, and most recently attempted to buy a fourth. The service department had always been pleasant and helpful, but I can't s dealership, starting in 1992, and most recently attempted to buy a fourth. The service department had always been pleasant and helpful, but I can't say the same for the sales department. There has been a constant churn in salesmen and other personnel at this dealership, so those who sold me my first three cars have long since gone elsewhere. This time around I drew Gerry Baker, who was personable, friendly, and helpful. I agreed to buy a Lexus ES350 from inventory and an acceptable purchase price was quickly reached. Then the entire purchase experience went downhill rapidly. Ed Amaral, the used car manager, offered me $5000 less for my mint condition low mileage Lexus trade-in, which had been bought at and serviced by this dealership, than its then-current wholesale book value. I refused to accept this classic low-ball deal, at which time a pushy and arrogant sales manager was brought in to nail down the sale. When I continued to refuse to accept the offered trade-in value, he became rude and abusive. I walked away from the deal and took my subsequent new-car business to another marque at another dealership, where I have been treated fairly and honestly. I am about to purchase my fourth new vehicle from them. By the way, I had a similar unpleasant experience with another sales manager at Herb Chambers when I bought my third car from them. That time around, I stood my ground and got the deal I wanted, despite the abuse. They provide a typical Toyota dealership good-cop bad-cop purchasing experience, the sole difference being that Lexus salesmen wear more expensive suits and the showroom floor is cleaner. Postlude I: six months after the sales debacle, I returned to Herb Chambers Lexus to turn in my SC430 at lease end. I was kept standing half an hour at the reception desk before someone could be found to take the keys and inspect the vehicle. A week later, Lexus (aka Toyota) Financial Services called, demanding to know where their lease vehicle was and why I had not turned it in! The dealership hadn't bothered to document the turn-in or notify the lessor of receipt. I also told LFS I would not be doing business with that dealership or them in the future. Postlude II: over a year and 12K additional miles after the low-ball trade-in offer, I sold that same vehicle to another dealership for $2000 more than Herb Chambers Lexus had offered me a year previously. Needless to say, I have no intention of returning to Herb Chambers Lexus nor purchasing another Lexus at any other dealership. They have permanently offended a long-time loyal customer and have not earned any further repeat business from me. More
by dgreen@aswltd.com
Employees Worked With
Gerry Baker
January 06, 2011
Working with salesman Rocco Saghbini and manager Scott Brothers was a very positive experience and I highly recommend them to anyone looking for excellent customer service. Rocco was very knowledgeable a Brothers was a very positive experience and I highly recommend them to anyone looking for excellent customer service. Rocco was very knowledgeable about the car that I bought. When the deal was done, he spent extra time going over all of the features of the Lexus and he taught me how to use the car as well. He also did a great job making sure that the car was nice and clean. His attention to details greatly distinguishes him from other salesmen. He may be young, but he knows what he's doing! Scott, the manager, was one of the best that I've ever dealt with. More
by ShinyLexus101
Employees Worked With
Rocco and Scott Brothers
January 04, 2011
This is the second time I purchased a Lexus from Spero. He is extremely personable, friendly and knowledgeable. He is easy to deal with and makes the purchase very enjoyable. The delivery went real smoo He is extremely personable, friendly and knowledgeable. He is easy to deal with and makes the purchase very enjoyable. The delivery went real smooth and he spent well over an hour explaining all the new features. I certainly would recommend dealing with someone as professional as Spero. More
by bob30
Employees Worked With
Spero Costin
