Herb Chambers Lexus of Sharon

Worked hard to fix minor issues. Technician took a ride with me to pinpoint the exact cause of a nuisance problem with my tires. He removed all tires, removed the rims, rotated, balanced and re-pressurized with me to pinpoint the exact cause of a nuisance problem with my tires. He removed all tires, removed the rims, rotated, balanced and re-pressurized them. Test drover it again with me and amede sure I was happy. Mark Forcucci in service is outstanding. Always goes overboard in helping the customer. Couldn't be happier with our salesman Rocco. Worked very hard with his boss to get me the deal that I wanted. He delivered. I liked them so much I bought a car for my wife. Told my father in law and neighbor about how I was treated and they bought new cars there also. More

Have found that purchasing vehicles vehicles in the past has always been one of high frustration coupled with a vast amount of confusion and not really getting what you had originally set out to get. At Her has always been one of high frustration coupled with a vast amount of confusion and not really getting what you had originally set out to get. At Herb Chambers Lexus this is not the case. From the initial contact with their internet sales team to the actual meeting with our vehicle coordinator Sam Pellows we were assisted in finding the right vehicle for my wife, Jo-Anne and myself. Sam listened to my wife,s questions and needs and helped decide on the GS350 AWD. We were not pressured to purchase any Special Programs, insurances or extras that we felt we did not need. All these Specials were explained to us fully but were never made to be totally necessary in our purchase. The sale was made on the same day that we first visited the Showroom and we could not be any more satisfied with the we treated and have been treated since the purchase almost two years ago. The Staff at Herb Chambers Lexus has been every bit as helpful as the day we purchased our new vehicle. Patrick Burke, our service coordinator, has been very helpful with any questions that we may have. The appointment scheduling is absolutely the best in the Business, you never have to wait and the service is always done in the time specified. We are currently in the process of purchasing an additional GX460 and the above reasons are why. More

My experience with Herb Chambers Lexus has been exceptional. I have dealt with all 3 groups - sales, customer service and service operations and I have always felt that I receieved outstanding ser exceptional. I have dealt with all 3 groups - sales, customer service and service operations and I have always felt that I receieved outstanding service. I recently bought a new car at Herb Chambers and can honestly say that I felt no pressure. Rather I found that Bill help me find the options that might be right for me & my wife and gave us all the time, information and tools to make the correct decision. The process of making a decision, including keeping my existing car (which I loved) was fair, open and honestly dealt with. At all times I was made to feel like the customer comes first. I have dealt with the service and operations team when having my former car serviced. Ronnie and Scott have been very helpful, professional and easy to work with. I feel that I am treated very fairly and honestly whenever my car needed servicing.. My experience with Herb Chambers has been top notch and all three of these folks are great representatives of the company. Tom Carty More

This is my second leased car with Herb Chambers Lexus and once again, the service has truly exceeded my expectations. I have travelled from out of state to lease with Herb Chambers Lexus because the price, p once again, the service has truly exceeded my expectations. I have travelled from out of state to lease with Herb Chambers Lexus because the price, process and experience is so much better than that at either of my two local Lexus dealers. This is my first time visiting the amazing Sharon facility – I’ve never seen so many cars inside a dealer showroom as there were there. The day I was there, it was brutally cold outside so it was great having so many cars to look at indoors. There was everything I needed to see – models, options, colors, etc. I also want to give high compliments to my salesman – Gerry Baker – who I requested because of the great service he provided for my first lease transaction three years ago. As I debated different car models and options, Gerry was always quick to call or email information and answer questions as they came up. He also went out of his way to research a few options for me and even volunteered to run to my parked car to get documents I left there by mistake so I wouldn’t have brave the cold to get them myself. High marks also to Kim Allen who was involved in the final details of the transaction and was a pleasure to work with. I also spoke to Rob Morris, Business Director and Amanda Yarusites who were both very nice and were available to assist with information and questions, if needed. More

This dealership made buying a new vehicle almost a pleasant experience. Saleman Joe Bere was friendly, knowledgable, and not too salesy. He seemed intent on helping us get the vehicle we wanted at a pleasant experience. Saleman Joe Bere was friendly, knowledgable, and not too salesy. He seemed intent on helping us get the vehicle we wanted at a fair price. The dealership itself was top notch --spacious, clean and with lots of amenities -- which helped make it possible to keep our 6-month old content during the process. Based on our experience, I would highly recommend this dealership. During the buying process, we looked at a number of other vehicles at a number of other dealerships and this was by far our best experience. More

I bought three certified Lexus' from this dealer in the past year. The salesman Nathan Shorey was extremely knowledgeable and helpful. He explained each cars history and options and more importantly listen past year. The salesman Nathan Shorey was extremely knowledgeable and helpful. He explained each cars history and options and more importantly listened to me when I explained what my needs were. His friendly and professional demeanor made all three transactions the most pleasant car buying experiences that I have had. His service ethic is unparalled and did not end upon purchase. He followed through to insure that I was happy and all was well with each vehicle and assisted us with our initial service appointments. I would definitely purchase a car from Mr Shorey when I am ready (no matter what dealership he is at) given the experiences I had. More

Gerry Baker was such a great salesman the first time around we decided to purchase another vehicle through him - a 2010 RX350. He is incredibly knowledgeable and puts you at ease when making such a sig around we decided to purchase another vehicle through him - a 2010 RX350. He is incredibly knowledgeable and puts you at ease when making such a significant investment. He did such a great job that 2 days later we brought another family member back to the dealership to purchase another vehicle through Gerry. The entire Herb Chambers Lexus staff was great, everyone from finance, to the floor managers were all a pleasure to deal with. Gerry has a customer for life! More

I worked with Jay Garant and Dave Richmond and it was a great experience. This is my first Lexus and they all have welcomed me to the family. The finance person was great too. My only complaint was when great experience. This is my first Lexus and they all have welcomed me to the family. The finance person was great too. My only complaint was when I went in to sign all the paperwork, it took a lot of time. The finance guy felt bad and threw in a few additional options at no charge (very nice touch). I brought my 11 year old son with me and they made him feel great. I got a great price and negotiated most of it on the phone. I thought they would try and pull some fast ones once I got in, but they held true to their word. I even asked them to make sure I got the BIG RED BOW and they did. My son loved that! I love my car and would live in it if I could. More

Rocco was outstanding, we felt no pressure and he answered our questions about the lease we decided on. He was very confident in his knowledge of Lexus and considerate of our indecision. This was f answered our questions about the lease we decided on. He was very confident in his knowledge of Lexus and considerate of our indecision. This was first car in 10 years we have bought/leased. We brought the car back for inspection yesterday and Rocco was kind enough to sit in the car with us to answer all our questions about what all the extras did. I would highly reccomend Rocco and Herb Chambers Lexus to anyone who is looking at a luxury car. More

I had a very pleasant experience during my visit to Herb Chambers Lexus! The building was beautiful, and everyone I met was very friendly. The salesperson, Joe Bere, was most helpful!! I will definitely ret Chambers Lexus! The building was beautiful, and everyone I met was very friendly. The salesperson, Joe Bere, was most helpful!! I will definitely return to this dealership again in the future! More