
Herb Chambers Lexus of Sharon
Sharon, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,828 reviews
The worst buying experience Hi, One of the main reasons we dealt with Herb Chambers Lexus (in spite of the fact that we could get better price from another Lexus dealer) was tha Hi, One of the main reasons we dealt with Herb Chambers Lexus (in spite of the fact that we could get better price from another Lexus dealer) was that our family have already bought Mercedes, Porsche, and Infinity from Herb Chambers and we had an excellent experience. Unfortunately buying RX 350 was the worst experience anyone could imagine. Anyway let me start at the beginning: 1. On August 5th around 6PM I have spoken with John Andrade (Pre-Owned Director) inquiring about 2012 Lexus RX350 I found on Herb Chambers Website. Mr. Andrade said that car was still available that time but he is a process of closing the shop and if I would come very next morning I could see and potentially purchase the car. But when I came to the dealership on August 6th around 10:30 in the morning I was told the car was already sold. Unbelievable!? – Car was sold and director of Sales did not know about that? 2. Nick Salem had shown me another RX350 and we agreed on the price and I has put a deposit . But Mr. Salem could not deliver the car the same day because the dealership has not received the Title from Lexus Financial. Meantime, Mr. Salem assured me that I would be able to pick up the vehicle on August 7th, or August 8th the latest. Mr. Salem said that he would call me on August 7th with update. I went home, and my wife and I made our plans for weekend assuming we would have a new car. I had even called my office and took a day off on August 8th in order to pick up the car. 3. Nobody called us on August 7th. On August 8th I had to call Mr. Salem and he had informed me that they still had not received the title. Day off and weekend were destroyed. Mr. Salem has guaranteed that in the worst case scenario he would be able to deliver the car to me on August 11th and again he would call me the latest around 1PM as soon as title is received. 4. I had taken another day off on August 11th. I was waiting and waiting but nobody had called me. I had to call Mr. Salem and left a message. Around 2:30pm I had received a call from Mr. Coles who informed me that he still did not receive the title and does not know when he receives it. Another surprise?! 5. On August 15th Mr. Salem had called me informing that title was received and he would be ready to deliver the car on August 16th. 6. On August 16th my wife and I went to pick up the car. During test drive we had noticed that odometer reads 42153 miles in spite of the fact that at the time of purchasing on August 6th odometer was 41926. 227 miles difference!! Wow, somebody could have driven to NYC. Mr. Andrade was not able to offer any logical explanation but he assured me that very next day he would find out and call me. He NEVER called me. Absolutely unacceptable for the Director of the Dealership – a winner of the Prestigious Elite of Lexus Award. 7. Anyway we took a delivery of the car even we did not have a mats Mr. Salem was supposed to drop in. 8. On August 18th I have send SMS to Mr. Salem reminding him regarding the mats and trunk cover we also did not have. Mr. Salem called me saying that it would take him a couple of days and he would personally deliver these items. 9. On August 25th Mr. Salem called me and said that the items would be delivered on August 25th after 4pm and he will call me in advance. I had cancelled all my plans for the night but again nobody called me. 10. Today is August 27th and we still had not received any calls and nothing was delivered. In conclusion I would like say that it was worst buying experience. Car not only was not delivered on time but it does not have full specification and a lot the scratches. More
Excellent Experience I recently bought a new RX 350 to replace my ten year old RX330. I thought I got a very good value both on the price and trade in. But more importantl I recently bought a new RX 350 to replace my ten year old RX330. I thought I got a very good value both on the price and trade in. But more importantly my buying experience was pleasant. No sales pressure, no hype, no overselling, no games. Just prompt professional customer focused assistance from Sanjay Khairmode. I would highly recommend you ask for Sanjay at Herb Chambers Lexus in Sharon if you are looking for a car. More
Excellent service, no selling pressure at all We were in the process of looking for a new car and had almost decided upon Lexus even before test driving one. We spoke to Cheryl over the phone and We were in the process of looking for a new car and had almost decided upon Lexus even before test driving one. We spoke to Cheryl over the phone and went to the showroom for our appointment. There she introduced us to Eric Lustgarten who was the salesperson assigned to us. Eric was extremely patient with us and helped us make a decision. After our test drive we were convinced that we wanted to go ahead with Lexus and there was absolutely no selling pressure from Eric whatsoever. The final number was decided within 10 minutes of us getting back to his desk and we had a deal. We had done our research beforehand and that helped. The follow up by Eric was excellent as well. Once our car was ready for pick up, we met Eric again who gave us a complete tour of the car and explained everything to us. We did not feel rushed at all. He is absolutely amazing and we would love to work with Eric again. The only suggestion I can give Herb Chambers is that while selling the additional warranties/protection plans, they should explained what is already covered and what is not. Again our prior research helped us here. If you decide to go with Lexus, please ask for Eric since our experience was absolutely amazing! Thanks Eric for making it special for us. More
Once a Lexus...always a Lexus After buying a Lexus, I decided that it was time for my mom to get one. We went to Herb Chambers Lexus of Sharon MA. What a wonderful experience. My After buying a Lexus, I decided that it was time for my mom to get one. We went to Herb Chambers Lexus of Sharon MA. What a wonderful experience. My mom is 83 years old and like many 83 year olds, she gets confused with all the technology that a Lexus has. Our salesman, Sam Prusak, was wonderful. I can not say enough good things about him. He was very knowledgeable, but most importantly, he was patient. He took his time explaining just how a Lexus works. When she was still confused, he repeated his explanation. He was so understanding and accommodating. After visiting a local Lexus Dealer and walking out frustrated, I am relieved to know that there are outstanding salesman out there and Sam is one of them. If you are in the market for a new or used Lexus be sure to visit Sam. You will NOT be disappointed. Happy Driving ! More
Platinum service at every turn This is the second time I have worked with Mr. Coston to acquire a new vehicle. His knowledge, professionalism, and attention to detail are beyond co This is the second time I have worked with Mr. Coston to acquire a new vehicle. His knowledge, professionalism, and attention to detail are beyond compare. I wholly endorse the comprehensive approach he provides his clients and would recommend both he and the dealership without hesitation to any family member, friend, or client. Simply put, The Best. More
Back again! This was my second purchase here and I'm very pleased with my decision. Marc Vigor was amazing and true to his word!!! He gave me what I asked for and This was my second purchase here and I'm very pleased with my decision. Marc Vigor was amazing and true to his word!!! He gave me what I asked for and was very knowledgeable about Lexus cars. Everyone at the dealership treats you with respect and I'll continue to recommend this dealership! More
Outstanding I recently purchased a car over the weekend from Spero Coston , a Lexus CT200H F sport. This is the 2nd car I have purchased from Herb Chambers and I I recently purchased a car over the weekend from Spero Coston , a Lexus CT200H F sport. This is the 2nd car I have purchased from Herb Chambers and I must say the service is just superb! From the moment you walk in you are welcomed by a very professional reception staff. I met Spero for the 1st time and he was truely a professional gentleman with extremely high attention to detail. ( he even cleaned my license plates! There is no pressure sales pitch here folks! The total opposite from when I went to Lexus of Northborough. You will get the best price here! I did all of my research here and am a very experienced car buyer . Finance Department- Nikos was the man who financed my deal. He was WONDERFUL, He gave me the best rate ( better than most credit unions ) and wanted to make sure I had everything I needed with no BS. He was great! More
My Lexus Loved Yang Lin's enthusiasm. He was informative and cheerful through the 7 days that it took to get my dream car to me.. He even drove it to my house. Loved Yang Lin's enthusiasm. He was informative and cheerful through the 7 days that it took to get my dream car to me.. He even drove it to my house.. and followed up after the sale.. Thank you to Yang Lin. More
Sharon Lexus Sanjay and joe made our experience at herb chambers a pleasure. Sanjay found the perfect lexus rx350 and Joe got us through the paperwork. Thanks guy Sanjay and joe made our experience at herb chambers a pleasure. Sanjay found the perfect lexus rx350 and Joe got us through the paperwork. Thanks guys. Dick Baxter More
Another world class sales experience From my first call to Niclk Salem and meeting with Rocco and my trade appraisal to my vehicle selection was so relaxing and stress free From my first call to Niclk Salem and meeting with Rocco and my trade appraisal to my vehicle selection was so relaxing and stress free More