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Herb Chambers Kia of Burlington - Service Center
Burlington, MA
370 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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370 Reviews of Herb Chambers Kia of Burlington - Service Center
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January 07, 2019
A transfered customer As coming from York Kia of Medford a abrupt exit i fell welcomed as a customer in your Burlington location.Jennifer was my first impression in the Bur As coming from York Kia of Medford a abrupt exit i fell welcomed as a customer in your Burlington location.Jennifer was my first impression in the Burlington location and with a person like that in a key position I can only offer my praise and respect for your business. I look forward to doing a lot of business here. More
by crusty2112
Employees Worked With
January 04, 2019
Great Job Service was great and car maintenance was finished ahead of time which was greatly appreciated. Young women at the service desk was friendly and acco Service was great and car maintenance was finished ahead of time which was greatly appreciated. Young women at the service desk was friendly and accommodating. More
by Bella2019
Employees Worked With
December 23, 2018
Great service So far, I always have a great experience when I go to this dealership. I went for an oil change yesterday, and as always, Jennifer was very nice and h So far, I always have a great experience when I go to this dealership. I went for an oil change yesterday, and as always, Jennifer was very nice and helpful. The lady at the front desk was very nice too. She made fresh coffee, which was very nice. More
by Carambola
Employees Worked With
Other Employees :
Lady at the front desk, I don't know her name.
December 22, 2018
Good Service Warm greeting when I arrived. Pleasant exchange about the holiday prior to business . I was there for routine oil change and recalls, There is a comfo Warm greeting when I arrived. Pleasant exchange about the holiday prior to business . I was there for routine oil change and recalls, There is a comfortable waiting room, refreshments and a clean restroom. More
by Sha184
November 24, 2018
Excellent as always. I’ve been coming to Kia Burlington for over a year now and have worked with Diego, Jen and Cesar for the entire time. Each time I come, I am greeted b I’ve been coming to Kia Burlington for over a year now and have worked with Diego, Jen and Cesar for the entire time. Each time I come, I am greeted by name and welcomed so warmly, which means a lot to me! They have always gone to great lengths to make sure my car leaves the premises better than it came in, and that is for every single visit. I’ve never had a problem at this dealership and will keep going! Blessed to see these guys and gal a few times a year! More
by Payt4
November 17, 2018
High Expectations Met and Beyond!? I am continually impressed by the service department at the herb chambers Kia dealership in Burlington,Ma. From the minute I step in the door to the I am continually impressed by the service department at the herb chambers Kia dealership in Burlington,Ma. From the minute I step in the door to the last step out of the building. They listen to my concerns and offer suggestions which can be helpful as I learn my car over time. Very reasonable costs for service and service was done quickly. More
by Kiasedona
November 02, 2018
Handled with "Car e" My local dealership closed suddenly (leaving me without an oil change owed me) quite frankly, work hadn't been good. My husband had purchased a Honda My local dealership closed suddenly (leaving me without an oil change owed me) quite frankly, work hadn't been good. My husband had purchased a Honda thru Herb Chambers so we were familiar with the name & knew the quality of the work was always good in the past. Very friendly, didnt try to oversell (know what needs to done) I trust them all-Jennifer, Caesar & Tom sales associate. Only issue is distance, York was easier & if I'm without a car it is difficult. We do plan next year on purchasing a another car & most definitely from Herb Chambers always rely on kindness, timeless, quality of service-ill deal with traveling Burlington or whatever. More
by Naniscandi57
October 16, 2018
5+ years of excellent service and friendly caring people More than satisfied with my entire experience from purchasing the car from Tom O'Donnell to the great service from Diego Barreto and his crew. Always More than satisfied with my entire experience from purchasing the car from Tom O'Donnell to the great service from Diego Barreto and his crew. Always professional, always genuine and always caring. More
by annt
September 12, 2018
Buy your car here, get it serviced elsewhere. I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that I bought an Optima here back in 2015, and have had it serviced(oil changes, tire rotations) ever since. They just lost a customer over a $15 part that takes 5 minutes to replace. Pros: Service and Sales staff were very nice. Get a wash and vacuum with any service(including an oil change) Prices are good Cons: The technicians don't care about your vehicle. I brought my car in because a piece of trim fell off the car and was under warranty. I still had the broken part, in case they needed to see what I was talking about, and instead of replacing the part, they just glued the broken damaged one back on, and it wasn't even done well... It wasn't lined up at all with the rest of the trim(very noticeable at a distance) and was scratched and damaged. I brought my car back today, and again, asked for this part to be replaced, the repair looks good, and since it was a warranty part, I wasn't charged. But they then left my car unlocked with the windows open in front of the service station.... In the middle of a rain storm... Thankfully I showed up just as it finished(coincidence, they didn't call), but if I had been 10 minutes later, it started raining really hard and this would have been worse. In short, the technicians have no pride in their work, and don't respect your vehicle. Go elsewhere. More
by lefos
June 17, 2017
Horrible service! Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had hor Simply an awful dealership to deal with. From sub par service, to an district manager who wasted my time and did nothing but say, too bad. I had horrible horrible customer service from Herb Chambers Kia of Burlington. It ran the gamut from not properly fixing my car, to making me sit in a dealership for over 4 hours while they try to call me on the phone about my car, even though I was less than five feet away from them. After that experience, having turned to social media with my story, they did reach out to me and came to a small financial settlement. They then proceeded to not honor the agreement they made with me. Over a month later and I still do not have the check they promised me I would have. I've been assured it's currently in the mail and I assured them that I would be using the money to spread the word about how horrific their customer service is. Herb Chambers Kia of Burlington, horrible customer service, a lack of intelligent action and the inability to follow through on a simple promise. More
by Jtactor
