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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
370 Reviews

370 Reviews of Herb Chambers Kia of Burlington - Service Center

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April 02, 2021

Took the car in for an oil changeCharged for 7qts of oil Took the car in for an oil change Charged for 7qts of oil on a car that only holds 5.5qts max Left a message to review and got no answer for 3 days More

by Stephen
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Herb Chambers Kia of Burlington responded

Stephen, thank you for bringing this to our attention. It is never our intention to leave a customer without a response. Please reach out to me directly and I would be more than happy to address your concerns, Senee O'Connell - General Manager - soconnell@herbchambers.com

March 30, 2021

She was extremely professional and courteous. Took care of me and my Seltos! Appreciate her hard work and dedication. Keep up the good work! Thank you Jen!! Ti More

by Grimlaser
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Herb Chambers Kia of Burlington responded

Tim - Thank you for the great feedback! Hearing that you had such a successful experience working with Jen made our day. Drive safely in your Kia Seltos, and we hope to see you again down the road! - The Herb Chambers Kia of Burlington team

March 13, 2021

Very friendly, informative and accommodatingAnd service Very friendly, informative and accommodating And service dept is awesome. Jennifer is the best. We have had 3 Kias before this one and loved them a More

by libraamf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stuart Sterling, Carlos Fonseca
Mar 15, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for posting about your recent visit to Herb Chambers Kia of Burlington. We're happy to hear that Jennifer is always a pleasure to work with and we look forward to taking care of you next time!

March 02, 2021

I’ve been having my 2010 Kia Sportage serviced here at Herb Chambers Kia for @ 5 years. As usual the service and friendliness of the service department was excellent. I would highly recommend this dealers More

by Ms Kia K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your experience! We strive to deliver efficient service, and it is wonderful to hear that this has been reflected in your time working with us. We appreciate your business over the years and hope to see you back next time! - The Herb Chambers Kia of Burlington team

February 27, 2021

Nice service The work was done in less time than Nice service The work was done in less time than expected. I appreciate how the service was explained after done. I very recommend the service More

by Maniceto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for trusting Herb Chambers Kia of Burlington to get the job done! We look forward to taking care of you during your next service visit!

February 14, 2021

I've been a customer since 2010. In a time when consumer loyalty is non-existent, I think it speaks for itself why we choose to come back to this dealership year after year for our Kias. More

by Joseph C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Herb Chambers Kia of Burlington responded

Joseph, your continued support means the world to us! Thank you for taking the time to share your positive feedback with us. We are proud to have you as a customer and we look forward to welcoming you back to Herb Chambers Kia of Burlington next time!

February 09, 2021

Our experiences at Herb Chambers of Burlington has always been to our liking. The service department tells you exactly what's wrong with your vehicle. No pressure to get it fixed that day. They'll se More

by comprintjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Kia of Burlington, and we will be sure to pass along your kind words. We look forward to your next visit!

February 01, 2021

I first went to Pride Kia in Lynn and after 2 days and not identifying the problem, I took my car here. They identified the problem (broken latch on tailgate) within 40 minutes and had it repaired 2 hours More

by fdavoli2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Herb Chambers Kia of Burlington responded

We are very glad to hear that our team could assist with this repair and get you back on the road in a timely manner. Thank you so much for reviewing Herb Chambers Kia of Burlington! We look forward to working with you in the future.

January 15, 2021

Went in for oil change and tire rotation was in and out in less than one hour. I had made an appt. Had a 10.00 coupon which was honored. Service with a smile from Jennifer. One other thing. Last month t More

by usfarbuoabc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in the Herb Chambers Kia of Burlington team! We are proud to have earned your business and happy to hear that you had such an exceptional experience working with Jennifer. Drive safely, and we are looking forward to working with you again down the road!

December 20, 2020

Always very good! This is my fourth Kia so far. Jennifer Nelson is the best! On time, and very good thorough work. We will be back. More

by Charles L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2020 -

Herb Chambers Kia of Burlington responded

Charles - We appreciate your loyalty to Herb Chambers Kia of Burlington! Thank you for your business and for taking the time to share your experience working with Jennifer. We are wishing you many safe and happy miles in your new vehicle, and hope to see you again down the road!

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