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Herb Chambers Kia of Burlington - Service Center

Burlington, MA

4.5
371 Reviews

371 Reviews of Herb Chambers Kia of Burlington - Service Center

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April 17, 2022

I had a flat tire and they fixed it super quick without an appointment. The service people were very friendly! More

by Wendypecci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Herb Chambers Kia of Burlington responded

We're so glad we were able to assist you! Thanks for visiting Herb Chambers Kia of Burlington and please don't hesitate to reach out if we can be of service again in the future!

April 15, 2022

You charged us $159. 00 to reset the sensor that turns off the ENGINE WARNING LIGHT and then tell us there’s no problem with the KIA. So this light comes on for no reason More

by ricmacphoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Senee O’Connell, Carlos Fonseca
Apr 15, 2022 -

ricmacphoto responded

Yes please resolve our issue. With the cost of everything going up this charge was total bullsh**t!

Apr 28, 2022 -

Herb Chambers Kia of Burlington responded

We're disappointed to read this review and assure you we take your feedback seriously. I would love the opportunity to review what occurred with our team and discuss this matter with you. Please reach out to me at your convenience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

April 14, 2022

Had problem with bottom part of front grill. Stopped by and they fixed it with no appt. and they cleaned car. Great service. More

by Waterview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Herb Chambers Kia of Burlington responded

We're so happy we could make the experience so great! Thank you for coming to Herb Chambers Kia of Burlington!

April 05, 2022

the service dept was great very helpful great communication return vehicle clean and neat very happy More

by Terri1957t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 06, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for sharing your 5-stars! See you next time at Herb Chambers Kia of Burlington!

Apr 06, 2022 -

Terri1957t responded

Mike in the service dept was pleasant helpful and had great communications in letting me know what was going on with my vehicle

April 03, 2022

Came in for service. They did it all and finished early. Washed my car too. More

by Cull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your high rating! We appreciate your business and look forward to seeing you next time at Herb Chambers Kia of Burlington!

March 31, 2022

Professional, friendly and explains what they are going to do yo your car. Good place. More

by GrammyP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share this awesome feedback! Your business is greatly appreciated by the entire team here at Herb Chambers Kia of Burlington and we hope to see you again in the future!

March 30, 2022

Fast, courteous service, nice waiting area with tea and coffee, TV. They did what they said they were going to do More

by Cindyberlied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Herb Chambers Kia of Burlington responded

We're so glad you had a great time at Herb Chambers Kia of Burlington! Thank you for rating us five stars, Cindy!

March 30, 2022

I have been coming to Herb Chambers Kia for my car maintenance, etc. since 2019 and I must say that I have never had a bad experience. I have walked in at times without having an appointment due to co More

by Bargoot104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your honest feedback! We're so happy that we've earned your business over the past three years! Cesar and our team look forward to seeing you next time at Herb Chambers Kia of Burlington!

March 29, 2022

The service was fast and very efficient. Could not ask for any better service than I got. More

by payers1213$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Senee O’Connell, Carlos Fonseca
Mar 29, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your kind review! We look forward to seeing you next time at Herb Chambers Kia of Burlington!

March 16, 2022

The car feels great. It rides so much better. They cleaned it and vacuumed. It feels like new. And the price was reasonable. Highly recommended. More

by JackyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Herb Chambers Kia of Burlington responded

This is great to hear, Jacky! Thank you for coming to see us for your automotive needs! - Herb Chambers Kia of Burlington

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