Herb Chambers Kia of Burlington

Great customer service This is my third Kia Optima and I couldn't be any happier. Julian and Ramon made it very easy. I will always recommend this place. It feels like home This is my third Kia Optima and I couldn't be any happier. Julian and Ramon made it very easy. I will always recommend this place. It feels like home every time I'm here. More

Excellant Professional Service John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went out o John Francis was superb in helping us choose our vehicle. Extremely knowledgeable on the two options we were looking at. Then Herb Sochat went out of his way to help with our financing. Everyone was courteous and professional. More

Customer for LIFE - Burlington KIA Herb Chambers I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my MAN I walked in Thursday at 9am and went back Friday at noon and signed and delivered Tuesday! Julian was so easy to deal with and answered all of my MANY ?s. I have a 13 Sorento and a big part of going back was the Service deal and Cesar and Diego are always on top of everything and my service experiences have been top notch! I strongly suggest visiting Julian and his team at Herb Chambers KIA Burlington for your next car !! More

Unbelievable service when and where it counts. I am leasing my 2013 Kia from here (and will buy it at end of contract) and recently had a problem with 2 tires that required service and the use of m I am leasing my 2013 Kia from here (and will buy it at end of contract) and recently had a problem with 2 tires that required service and the use of my tire warranty. Because I don't live or work close to Herb Chambers Kia, I had it towed to York Kia of Medford - HUGE MISTAKE! It took York Kia 46 hours to tell me that (1) they didn't have the tires in stock and (2) it didn't really matter because they aren't certified by the tire warranty company to get reimbursed for the tires or the work. I was devastated and furious that they waited so long to look at the warranty paperwork (faxed to them last night). Enter Julian Aguirre, the salesman at Herb Chambers who had leased me the car 36 months ago. Within 3 minutes of talking on the phone, Julian had a resolution to my problem and took me from a 9.5 stress level to a .5. Kia Roadside Assistance is towing the car from York Kia to Herb Chambers Kia as I type. Julian said he will call me when it arrives sometime tonight and will let me know first thing when it's done tomorrow. I've been regretting, of late, purchasing a vehicle from a dealer who lives so far from me, but Julian just reminded me of why I chose Herb Chambers of Burlington in the first place and why, even if it's inconvenient to continue my service needs post-lease with Herb Chambers, their honesty, care, and level of service deserves my loyalty. More

Cesar Arbelaez Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He go Every time I have visited the Service dept Cesar has been very friendly while being both fast and knowledgable about both my Sorento and Optima. He goes out of his way to make sure everything is done on time and correctly every visit I have been in. Bob G More

New Purchase I had a great purchase experience with Tom O'Donnell. He was easy to talk to and very knowledgeable. Answered all questions and no pressure tactics. T I had a great purchase experience with Tom O'Donnell. He was easy to talk to and very knowledgeable. Answered all questions and no pressure tactics. The vehicle was ready at the time we set to pick it up and Tom went through it all again with us and answered all the questions we had all over again and didn't let us leave until we were comfortable with our new Sportage. I wish all the car purchases I've made would have gone this easy. More

SERVICE I did not buy my Kia Soul from Herb Chambers in Burlington but I really wish I did! From Jennifer Nelson the Service Consultant to Jebb the techn I did not buy my Kia Soul from Herb Chambers in Burlington but I really wish I did! From Jennifer Nelson the Service Consultant to Jebb the technician all people I have met, everyone is always professional, friendly and polite. I will not take my Kia to any other place but only to the Herb Chambers Kia in Burlington. Thank you very much. More

great service we own a 2013 Kia bought in new here and we have it serviced here every time .never have we have had a problem at this Kia dealer . service is great we own a 2013 Kia bought in new here and we have it serviced here every time .never have we have had a problem at this Kia dealer . service is great from the Cesar at the desk to the mechanics to all that work there.its comforting to know that they listen to you and do everything to make sure its done right . thank you More

Knowledgeable and informed about all vehicles The reason for a 5 star rating is i've leased over 10 cars from 3 dealerships and Herb Chambers of Burlington with sales person Julian Aquirre was th The reason for a 5 star rating is i've leased over 10 cars from 3 dealerships and Herb Chambers of Burlington with sales person Julian Aquirre was the best experience of all 3 dealerships. Julian was knowledgeable about all the new Kia's. When we finally made a decision on which model Sorento we wanted the color my wife wanted (red) was not on the lot. Julian made a trip to Maine to get my wife the car she wanted. he also was not pushy about making a sale. He also came in on his day off to fit my schedule to go over the contract and answer any questions about the car and install the plates. He also setup a date for our 1st free oil change. Julian had a great sense of humor and made it a pleasure to deal with. I will be a repeat customer in 3 yrs. More