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Herb Chambers Kia of Burlington

Burlington, MA

4.7
739 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 739 reviews

November 03, 2014

Unbelievably Easy Just picked up my 2015 Kia Sorento today. Thanks to Tom O'Donnell, and his patience with helping me choice the best affordable option; the process was More

by Kali0121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom O’Donnell
Nov 04, 2014 -

Herb Chambers Kia of Burlington responded

Thank you, Kali, for taking time to write this review. I'm so happy to read that your car buying experience with Tom was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendation and we look forward to serving your automotive needs again! Best, Senee O'Connell, General Manager

October 19, 2014

Awesome experience I absolutely love my Sorento! My salesman was Tom O'Donnell and he was great! Really knew what he was talking about and made the whole process quick a More

by KelleyRemick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom O’Donnell
Oct 20, 2014 -

Herb Chambers Kia of Burlington responded

Thank you, Kelley, for taking time to write this review. I'm so happy to read that your car buying experience with Tom was such a positive one! We realize that customer service is of the utmost importance in our business, so it’s rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Senee O'Connell General Manager

October 14, 2014

Great experience buying a car!! I loved buying my new Kia Optima!! My salesman was Tom O'Donnell, he was great! Knew everything about the car, and no run around like I had at 2 other More

by Colleen Reis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom O’Donnell
Oct 14, 2014 -

Herb Chambers Kia of Burlington responded

Thank you, Colleen! At Herb Chambers Kia of Burlington, we believe that exceptional customer service is key and it is great to know that this belief held true through your experience with Tom. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Senee O'Connell General Manager

October 14, 2014

My 2nd new Optima Herb Chambers Kia of Burlington is by far the best dealership around! I have purchased my 2nd new Kia from them this past September and they are the r More

by Michael Palladino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2014 -

Herb Chambers Kia of Burlington responded

Thank you, Michael, for taking the time to share your encouraging words and kind recommendation of John, Cesar and Jennifer. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with our team. We appreciate your continued business and look forward to serving your automotive needs for many more years to come! Sincerely, Senee O'Connell General Manager

October 03, 2014

Awesome! Buying a car is exciting, but there's usually no getting around how much the whole process of it sucks. I have to say working with Bob Lucas made the More

by rlucassil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Lucas
Oct 06, 2014 -

Herb Chambers Kia of Burlington responded

Thank you so much for this kind review! I'm so pleased to hear Bob was able to assist you with your Audi purchase. If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to serving your automotive needs for many more years to come! Kind Regards, Senee O'Connell, General Manager

September 30, 2014

The Best Car Dealership I was in the market for a car and stopped in at, Herb Chambers KIA in Burlington two weeks ago. My sales person was Bob Lucus and I have to say, I've More

by Bestsalesman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Lucas
Sep 30, 2014 -

Herb Chambers Kia of Burlington responded

It is very kind of you to take the time to share your experience with Bob with others. I am very happy to hear that he did a great job assisting you with your purchase. Enjoy your new Kia and we look forward to being able to serve your automotive needs for many more years to come! Sincerely, Senee O'Connell, General Manager

September 24, 2014

Wonderful experience! Julian is great! My experience was wonderful! I have purchased two cars, at herb chambers but different locations, the first experience was good but this one was signi More

by Hkeugster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 26, 2014 -

Herb Chambers Kia of Burlington responded

Thank you for this feedback and for choosing Herb Chambers Kia for your Kia buying needs. Julian is a valuable member of our team and I'm so glad you had the opportunity to work with him. His ability to take care of our guests, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our team. If you have any questions going forward, please feel free to reach out to us at any time. Best, Senee O'Connell, General Manager

September 13, 2014

Tom, Tom, & Tom My Dad (Tom) and I (Tom) were very happy with the service provided by our dealer (Tom). He was attentive to our needs, really took the time to get to More

by tjsevero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom O’Donnell
Sep 15, 2014 -

Herb Chambers Kia of Burlington responded

Thank you, Tom, for taking the time to share your experience with Tom. I’m thrilled to hear you and your dad had such an enjoyable visit. We strive to provide our guests with the best customer experience and I’m thrilled we were able to provide you with exactly that. We appreciate your recommendation and thank you for choosing Herb Chambers Kia of Burlington for your automotive needs. Sincerely, Senee O'Connell General Manager

September 08, 2014

Barbara and Tom We thought we were just looking at new cars, but ended up buying a new Kia. We worked with Julian, who took his time explaining all the details we nee More

by newbies
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 08, 2014 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your feedback. It's wonderful to hear from such a satisfied customer! We’re fortunate to have a fantastic team here at Herb Chambers Kia of Burlington who continuously excel in providing our guests with top-notch customer service. We appreciate your great recommendation and look forward to serving all of your automotive needs for many more years to come! Sincerely, Senee O'Connell General Manager

September 07, 2014

Wonder Tom! Patient, nice, polite, Tom is an excellent car advisor. We bought a Kia Soul from KIA Burlington and It was an excellent experience. Thanks Tom. Rona More

by Ronan35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom O’Donnell
Sep 08, 2014 -

Herb Chambers Kia of Burlington responded

Thank you, Ronan, for taking the time to share your experience with Tom here at Herb Chambers Kia of Burlington. We strive to provide our valued guests with exceptional customer service and I’m so pleased you’ve recognized Tom's hard work. We appreciate your business and we look forward to serving your automotive needs for many more years to come! Best, Senee O'Connell General Manager

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