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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
796 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 796 reviews

October 13, 2024

Highly professional. Courteous. Keep you informed about problem, solutions and cost. I would recommend it to anyone. More

by Sergiomarino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for recommending Herb Chambers Kia of Burlington! We're glad to hear our team kept you informed and provided professional service. We appreciate your support!

October 12, 2024

Car was on a recall was done for free Fast work Thank you 😊 Great job 👏 👍 More

by rcampbell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Herb Chambers Kia of Burlington responded

It was our pleasure to assist you! Please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers Kia of Burlington Team

October 07, 2024

Amazing attention in Spanish and English , no complains ! Julian helps me to make my dream come true ! John great attention ! Helps me with the trade in no problems ! More

by Allanbadell78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that Julian and John provided amazing service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us. Enjoy your new vehicle!

October 05, 2024

Scheduled an oil change appointment that I was hoping would be quick for my 2024 sorrento. . Ended up needing 2 safety recalls as well. I would have appreciated a heads up considering this greatly ad More

by katielanzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Herb Chambers Kia of Burlington responded

Katie, we regret any inconvenience or lack of communication regarding your appointment. We strive to keep our customers informed about any additional services needed, such as recalls. Your feedback is valuable, and we'll work on improving this aspect of our service. If you have further questions or concerns, please feel free to reach out. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

October 03, 2024

This was my first service trip to Kia. Burlington and the staff was very helpful and got me in and out very quickly. Thank you very much! More

by Diane Kinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Herb Chambers Kia of Burlington responded

Diane, we're delighted to hear that your first service visit at Herb Chambers Kia of Burlington was efficient and pleasant. Thank you for choosing us!

September 26, 2024

Staff was nice. Could have explained the service charges/recall notice a bit more. Otherwise fine experience. More

by Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Herb Chambers Kia of Burlington responded

Connor, thank you for the review. We appreciate your feedback and will work on improving our communication moving forward. Take care and please don't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future!

September 25, 2024

Very communicative - I have been going there for close to 4 years and they treat me and my car well More

by jthue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Sep 26, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with the care of your vehicle! We're grateful for your support over the past four years and look forward to serving you for many more!

September 18, 2024

Very flexible schedule and willing to drive car to my home after not completing all service work. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Kia of Burlington

September 08, 2024

Poor customer services, not paying attention to customer requests, just money centric, unprofessional communication and approach with loyal customers. More

by iq1803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in service
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Sep 09, 2024 -

Herb Chambers Kia of Burlington responded

We apologize for the experience you had with our customer service. We strive to provide attentive and professional communication, especially with loyal customers like yourself. Please reach out so we can address your concerns directly and make things right. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

September 08, 2024

Response to my inquiry about the car was almost immediately! Although initial wait time to speak to a representative was a little long, everything went well thereafter. Thorough explanations about More

by Pipi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramon Amill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Stewart
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Sep 09, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for sharing your experience! We're glad to hear that Ramon and Corey provided thorough explanations and answered all your questions at Herb Chambers Kia of Burlington. We appreciate the feedback about the wait time, and we'll work on improving it. Enjoy your new car!

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