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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
796 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 796 reviews

November 13, 2024

I dropped my car off at 10:15 I came back at 2:30 and still had to wait another hour and half. I was told one to two hours when I made the appointment. The gentleman at the desk that took care of me was More

by jnauntie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

jnauntie61 responded

I was really disappointed in my visit I waited way too long I was told 1 to 2 hours it took over 5 to 6 hours not happy. Thanks for asking I appreciate it. Not sure I will ever go back. Sorry just being honest.

Nov 22, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. We regret any frustration or inconvenience caused by the extended wait time. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service efficiency moving forward. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Senee O'Connell - General Manager - soconnell@herbchambers.com

November 08, 2024

Got what I wanted quick and efficiently, the people there were very nice and helpful. Would go back should I need another car More

by Amongthemany
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Stewart
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Nov 11, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that your experience at Herb Chambers Kia of Burlington was efficient and pleasant! Thank you for choosing us, and we look forward to assisting you again in the future.

November 06, 2024

Really helpful staff. Polite and efficient. Could do with some coffee in the lounge. Happy to use them again More

by alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Herb Chambers Kia of Burlington responded

Alan, thank you for the review & feedback - it is much appreciated by all of us here at Herb Chambers Kia of Burlington and we look forward to seeing you again in the future!

November 01, 2024

I had to bring my Telluride in to have an accessory added, and the service was professional, efficient, and exceeded expectations More

by Paul B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Herb Chambers Kia of Burlington responded

Paul, we're delighted to hear that our team at Herb Chambers Kia of Burlington exceeded your expectations with the service on your Telluride. Thank you for sharing this positive feedback!

October 30, 2024

The service was very fast and efficient. I definitely recommend this Kia dealership in Burlington. More

by Krista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Herb Chambers Kia of Burlington responded

This is great to hear, Krista! Thank you for coming to Herb Chambers Kia of Burlington!

October 24, 2024

John was a very knowledgeable and helpful salesman. I would certainly Recommend working with him. More

by nschuler43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the awesome review! We're glad you had a five-star experience and look forward to seeing you again! - Herb Chambers Kia of Burlington

October 19, 2024

I just wanna say the outstanding customer service I got From Cesar and Diego Thank you for all your help. You guys are the best. More

by Kellyryan970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that Cesar and Diego provided outstanding customer service at Herb Chambers Kia of Burlington! Thank you for sharing your experience with us.

October 19, 2024

A courteous and efficient staff who understand their customers needs and have a high work standard. More

by gmvalderrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Herb Chambers Kia of Burlington responded

We're so glad our Herb Chambers Kia of Burlington team could meet your needs! Thanks for the review and please don't hesitate to reach out the next time we can be of assistance!

October 15, 2024

Service at desk -Michael was friendly and very pleasant. It was on time and precise and ask for any further services that maybe needed . It was as enjoyable for a car service can be especially when waiting More

by HERLOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montealegre-Pineros
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Oct 16, 2024 -

Herb Chambers Kia of Burlington responded

Herlous, thank you for recommending us! We're glad to hear Michael made your experience at Herb Chambers Kia of Burlington enjoyable and efficient. We appreciate your feedback and look forward to serving you again!

October 13, 2024

I brought it in to repair the air cons. System. They kept the car for 3 days. Never repaired. Again I left it 2 weeks later for the same problem and still they did not resolve it. I brought More

by Nk kia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Herb Chambers Kia of Burlington responded

I'm sorry to hear about the repeated issues with your air conditioning system and the missing Kia logo. Please reach out so we can address this matter promptly and ensure a satisfactory resolution. Thank you, Diego Barreto - Service Manager - diegob@herbchambers.com

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