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Herb Chambers Kia of Burlington

Burlington, MA

4.6
777 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 777 reviews

September 06, 2020

Excellent service and friendly staff. Comfortable waiting area. Clean facilities. Quick service, well explained. Fair price. Provided information on expected upcoming repairs and required maintenan More

by kia owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy
Sep 06, 2020 -

Herb Chambers Kia of Burlington responded

Thank you so much for leaving us a review! It's important to us that our customers can enjoy our facilities while their car is getting serviced. Thank you for choosing Herb Chambers Kia of Burlington and we hope to see you next time!

September 02, 2020

The service experience here is usually terrific and this time was no exception. My repair took longer than expected and Jennifer Nelson was conscientious enough to give me updates along the way. She is al More

by ronzo28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Herb Chambers Kia of Burlington responded

It's our pleasure to assist you! Thank you for choosing Herb Chambers Kia of Burlington for your auto service needs and taking the time to commend Jennifer. We hope you enjoy your day!

September 01, 2020

Every time I walk into the service department of Kia in Burlington I feel like I’m the most important person in the world! Jenn helped me on this visit and she was amazing as usual. I actually had to stop More

by Coltdev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Herb Chambers Kia of Burlington responded

We love to hear that you receive excellent service from our Herb Chambers Kia of Burlington team, every time. Thank you very much for stopping by to write us a review and for giving a shout out to Jenn. It's wonderful that she made sure you would be safe for your vacation. Enjoy your day!

August 15, 2020

Herb chambers and KIA should be proud to have Diego as an employee. He is a true professional. Very knowledgeable and caring. He is always available to respond to questions and service questions. Very prompt More

by Golfa51
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Herb Chambers Kia of Burlington responded

It makes us so happy to see positive feedback about our wonderful team, so thank you for posting about your experience working with Diego! We love to hear that you can depend on him to assist with your service needs. See you next time at Herb Chambers Kia of Burlington!

August 14, 2020

Service Team is always Awesome! Service team is always, efficient and friendly. I have been coming to the Burlington location for over 5 years. Everyone is great! Cant forget the More

by kimgouveia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! We are grateful for your longtime business here at Herb Chambers Kia of Burlington, and we look forward to your next visit!

August 12, 2020

Easy and quick appointment from call to scheduling until completion. Friendly Greeting upon arrival, service completed in promised time (I waited at facility) and checkout process was fast and friendly rep More

by Tlim55
Recommend Dealer
Yes
Employees Worked With
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Herb Chambers Kia of Burlington responded

We appreciate the feedback! It is great to hear that your service experience was so efficient and worthwhile. Safe travels and we hope to see you back at Herb Chambers Kia of Burlington in the future!

August 10, 2020

Thanks. It was a good experience dealing with John Francis and Carlos and crew. Got what I wanted at a fair price. It is my second Kia lease More

by johnhautala
Recommend Dealer
Yes
Employees Worked With
John Francis was my sales person
Aug 10, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! We are so glad John and Carlos took good care of you here at Herb Chambers Kia of Burlington, and we will certainly let them know that you appreciate their help. Enjoy your newly leased vehicle!

August 08, 2020

Upon returning to Chambers I was pleased to be assisted by the same salesman as in the past. The knowledgeable, courteous service as well as the COVID precautions made it a comfortable experience. More

by mborodawka
Recommend Dealer
Yes
Employees Worked With
John Francis
Aug 10, 2020 -

Herb Chambers Kia of Burlington responded

We're so proud to have earned your repeat business! It was our pleasure to make your car-buying experience at Herb Chambers Kia of Burlington safe, attentive, and considerate. We're grateful to have you as a customer!

August 08, 2020

Always Great Service As usual, the service team at Herb Chambers Kia of Burlington, took great care of me. They are always responsive, get me in as quickly as possible, a More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Herb Chambers Kia of Burlington, and we look forward to your next visit.

July 31, 2020

I had heard a lot of good news about the new Kia Telluride, so we went for a test drive, the sale person advised me this vehicle are very “Hot Sale”, and they don’t have a vehicle to test drive, the More

by wm2502tafc@yahoo.com
Recommend Dealer
No
Employees Worked With
Jennifer Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Herb Chambers Kia of Burlington responded

This is a disappointing review to read, and it certainly doesn't sound like the excellent customer service we strive to provide here. At your earliest convenience, please reach out to me, as I would like to speak further about this as well as the vehicle you are interested in. Please don't hesitate to send me an email when you have a free moment. I'd appreciate the chance to earn back your business. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

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