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Herb Chambers Kia of Burlington

Burlington, MA

4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

January 24, 2021

Tina was excellent. Very knowledgeable, checked in with us to see if we had any questions, and was not pushy. She also helped with an insurance issue and delivered the car to my doorstep! More

by ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina
Jan 25, 2021 -

Herb Chambers Kia of Burlington responded

Ben - We appreciate you taking time to share this feedback about Tina and are so happy to hear that she delivered a five-star car-buying experience. Thank you for trusting Herb Chambers Kia of Burlington with your business!

January 17, 2021

Thank You Jimmy for making my Lease End go so smoothly! Saturday night you showed me the perfwct model for my needs and I love it! You had the keys in my hand less than 48hrs later on Monday morning and I More

by morrisashleym11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the kind feedback! We are very proud of our team, and it is excellent to hear that you had such a fantastic experience working with Jimmy. Congratulations on your new 2021 Kia Sportage S Nightfall Edition, and safe travels! We hope to see you back at Herb Chambers Kia of Burlington for your first oil change!

January 15, 2021

Went in for oil change and tire rotation was in and out in less than one hour. I had made an appt. Had a 10.00 coupon which was honored. Service with a smile from Jennifer. One other thing. Last month t More

by usfarbuoabc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in the Herb Chambers Kia of Burlington team! We are proud to have earned your business and happy to hear that you had such an exceptional experience working with Jennifer. Drive safely, and we are looking forward to working with you again down the road!

January 13, 2021

Herb Chambers sold me a 2021 Telluride. They were the nearest dealer to the Concord NH area that would not charge a 5k to 10k premium over sticker. From the time I started working with the sales manager More

by Bob D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valentina Genao, 5 stars+
Jan 14, 2021 -

Herb Chambers Kia of Burlington responded

Bob, it makes our day to hear that our team gave you the best car-buying experience you have ever had! It was our pleasure to assist you and we appreciate your feedback about Julian and Valentina. Thank you for giving Herb Chambers Kia of Burlington your business and taking the time to leave us an outstanding review. We wish you many safe and happy miles in your new 2021 Kia Telluride!

January 12, 2021

The overall experience we had with John was fantastic! He is thoughtful, responsive, and understands customer service well. Being in a service industry myself, I am thankful and impressed. He seemed li More

by e_adams25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that John took good care of you, I am a bit concerned that you were dissatisfied with the trade-in process. I assure you that we do value your longtime business here, and I would be more than willing to speak with you directly about what happened. We do strive to provide competitive, market-based pricing here. Please don't hesitate to send me an email. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

December 28, 2020

Tom was professional, knowledgeable and responsive. He was able to compare and contrast the Kia models I was interested in, as well as discuss competitor models. The paperwork documentation was quick and More

by John.spizuoco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Spizuocco
Dec 28, 2020 -

Herb Chambers Kia of Burlington responded

John - Thank you for the review! We love hearing such kind words about our team, and we appreciate you taking the time to share your experience working with Tom. Enjoy your new vehicle, and we hope to earn your business again at Herb Chambers Kia of Burlington!

December 20, 2020

Always very good! This is my fourth Kia so far. Jennifer Nelson is the best! On time, and very good thorough work. We will be back. More

by Charles L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2020 -

Herb Chambers Kia of Burlington responded

Charles - We appreciate your loyalty to Herb Chambers Kia of Burlington! Thank you for your business and for taking the time to share your experience working with Jennifer. We are wishing you many safe and happy miles in your new vehicle, and hope to see you again down the road!

December 16, 2020

I enjoy working with Diego in the service department-highly PROFESSIONAL- my wife and I feel confident in having both of our KIA SOULS serviced there. More

by jcsc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Herb Chambers Kia of Burlington responded

We're so lucky to have you and your wife as loyal customers! It's wonderful to hear that Diego always takes excellent care of you and your Kia Souls. Thank you for trusting Herb Chambers Kia of Burlington with all your service needs!

December 03, 2020

I love the service I recieve here. Best dealership experience I've ever had. They don't try to upsell services or intimidate you. They just service whatever you ask them to do at a fair price. Highly More

by Michael C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Herb Chambers Kia of Burlington responded

Michael - Thank you for taking the time to review us. Hearing that your visit to Herb Chambers Kia of Burlington was the best dealership experience you have ever had made our day! Thank you for your business, and we hope to work with you again down the road!

December 01, 2020

I went for basic service, oil and tire rotation. It was a nice touch when they said they also cleaned and vacuumed untill I saw all the dust and dirt in my car. If that is the job you normally do you migh More

by colellaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for trusting us with your vehicle. I'm sorry that you weren't completely satisfied with our service. It sounds like we could have done a better job cleaning your vehicle and I appreciate you bringing this concern to my attention. I hope we have the chance to deliver a five-star experience next time. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

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