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Herb Chambers Kia of Burlington

Burlington, MA

4.7
739 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 739 reviews

December 16, 2020

I enjoy working with Diego in the service department-highly PROFESSIONAL- my wife and I feel confident in having both of our KIA SOULS serviced there. More

by jcsc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Herb Chambers Kia of Burlington responded

We're so lucky to have you and your wife as loyal customers! It's wonderful to hear that Diego always takes excellent care of you and your Kia Souls. Thank you for trusting Herb Chambers Kia of Burlington with all your service needs!

December 03, 2020

I love the service I recieve here. Best dealership experience I've ever had. They don't try to upsell services or intimidate you. They just service whatever you ask them to do at a fair price. Highly More

by Michael C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Herb Chambers Kia of Burlington responded

Michael - Thank you for taking the time to review us. Hearing that your visit to Herb Chambers Kia of Burlington was the best dealership experience you have ever had made our day! Thank you for your business, and we hope to work with you again down the road!

December 01, 2020

I went for basic service, oil and tire rotation. It was a nice touch when they said they also cleaned and vacuumed untill I saw all the dust and dirt in my car. If that is the job you normally do you migh More

by colellaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for trusting us with your vehicle. I'm sorry that you weren't completely satisfied with our service. It sounds like we could have done a better job cleaning your vehicle and I appreciate you bringing this concern to my attention. I hope we have the chance to deliver a five-star experience next time. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

November 28, 2020

My wife and I were very pleased with the experience we had at the Herb Chambers Kia dealership of Burlington. The staff, Tom and Stuart, were extremely courteous and knowledgeable. I would definitely co More

by Charles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stuart, Tom Spizuocco
Nov 30, 2020 -

Herb Chambers Kia of Burlington responded

Charles - A big thanks to you and your wife for trusting us with this purchase! We are happy to hear that Tom, Stuart, and our Herb Chambers Kia of Burlington team could assist you. We appreciate your review and would absolutely love to work together in the future!

November 23, 2020

Purchased a new Telluride from Julian and will definitely go back to Herb Chambers for my next KIA. From ordering to pick up, the whole experience was easy. More

by AnneGe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Herb Chambers Kia of Burlington responded

Congratulations on your new Kia Telluride! We appreciate you taking the time to share and are thrilled to hear that Julian was able to assist with your purchase. Safe travels, and we hope to work with you again at Herb Chambers Kia of Burlington!

November 23, 2020

Not so happy with Kia of North America regarding warranty coverage for a specific repair, however, Jen at Herb Chambers Kia Burlington is excellent, informative, and helpful. More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Herb Chambers Kia of Burlington responded

We are very glad to hear that Jen could assist with your service needs. Thank you for stopping by to commend her! We are grateful that you came to Herb Chambers Kia of Burlington.

November 18, 2020

I always have been satisfied with this dealership. Working with Cesar in service always makes it a positive experience. The best Kia service ! I live in Salem & worth the trip ....would n More

by MYKIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for your continued support of Herb Chambers Kia of Burlington! It is fantastic to hear that Jen and Cesar continue to impress you by providing great service. We are grateful for your business and we look forward to working with you next time!

November 17, 2020

My whole experience was wonderful!!! I called for an appointment and chose when it was convenient for me. When I got there, everyone was so helpful. I sat in a clean waiting are and my car was ready in More

by stacys48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Herb Chambers Kia of Burlington, and if you ever need anything else, don't hesitate to come back and see us again!

November 16, 2020

Julian was excellent to work with. Ordered a Telluride SX Prestige with an expected 4-6 month ETA, and was very surprised when it came in 3 month's later. Great experience buying from Herb Chambers. More

by AnneGe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Herb Chambers Kia of Burlington responded

Thank you, Anne, for reviewing Herb Chambers Kia of Burlington! We are excited to hear that Julian helped you purchase a Kia Telluride SX that suits your needs. Congratulations and safe travels!

November 15, 2020

It was a great experience. I called for a safety recall appointment and made it for 2 days later. I went in for the appointment and my car was ready in an hour. Just great! More

by stacys48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Herb Chambers Kia of Burlington, and if you ever need anything else, don't hesitate to come back and see us again!

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