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Herb Chambers Kia of Burlington

Burlington, MA

4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

May 20, 2021

Very courteous and friendly. Knowledgeable and quick to respond. Very happy with the service and Cesar was great. Close to home and easy to find. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Herb Chambers Kia of Burlington responded

Dave, we are thrilled to hear that you had such an exemplary experience at Herb Chambers Kia of Burlington! Thank you so much for coming in and for leaving us this kind review!

May 18, 2021

Always super responsive and helpful. I've used them many times and they have come through at short notice more than once for me. They also do a lot in my community which i appreciate More

by nicholasmith44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for the great review! We're glad to hear our team has provided such great care to you and has earned your business! We look forward to seeing you next time! - Herb Chambers Kia of Burlington

May 17, 2021

Great service from everyone at Herb Chambers in Burlington!!! I felt important. My needs were all met I got the perfect car. I highly recommend!! More

by Nycgal64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian and Stuart
May 17, 2021 -

Herb Chambers Kia of Burlington responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

May 13, 2021

I just got my second lease at Herb Chambers Kia of Burlington. I went there the first time on a recommendation by my daughter, and do not regret it! When my first lease was running out, there was no q More

by Janne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your continued business with us at Herb Chambers Kia of Burlington! We're glad we could make everything go smoothly and look forward to your next visit!

May 11, 2021

Great dealership had an awesome experience when I bought my Kia Sportage and just as good of an experience when I had it serviced.Would definitely recommend to people to buy their car there. More

by George Letorney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for your recommendation and review, George! We're glad to have you as a Herb Chambers Kia of Burlington customer!

April 30, 2021

Our salesman tommywas very helpful and knowledgeable and walked us thrubthe process of purchasing our new Kia. He went above to get the car ready to drive off the lot the same day More

by mrsfish67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Spizuocco
May 03, 2021 -

Herb Chambers Kia of Burlington responded

We're glad to hear Tommy took great care of you! Thank you for your business with us at Herb Chambers Kia of Burlington, we hope to work with you again in the future!

April 15, 2021

Ceasar was so very helpful . I called because my car needed service and I needed help getting a bike rack for my family . They are all going on a biking vacation . It turns out there was a rust issue an More

by Puppies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Herb Chambers Kia of Burlington responded

We're so glad Ceasar could take care of everything for you! We appreciate your positive feedback about the experience and hope your family has a wonderful vacation!

April 03, 2021

Very professional and efficient. Vehicle was delivered to my work. It was a pleasure working with Senee, Stu, and John. I look forward to getting my car serviced at the dealership. More

by jmast385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Senee O’Connell
Apr 05, 2021 -

Herb Chambers Kia of Burlington responded

Congratulations on your new car! We are proud to have earned your continued business and positive review. Thank you from all of us at Herb Chambers Kia of Burlington!

April 02, 2021

Nothing but great things to say about Herb Chambers Kia. After having a horrible experience with Dan O’Brien’s Kia (in Norwood). Herb Chambers seriously came through. I got exactly what I wanted (black 2021 More

by Onyx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Herb Chambers Kia of Burlington responded

It's wonderful to hear that you received the excellent service you deserve from Julian, Ramon, and our Herb Chambers Kia of Burlington team! Thank you for allowing us the chance to assist with this purchase. We hope that you're enjoying your 2021 Kia Soul, and that we get the chance to work together again in the future.

April 02, 2021

Took the car in for an oil changeCharged for 7qts of oil Took the car in for an oil change Charged for 7qts of oil on a car that only holds 5.5qts max Left a message to review and got no answer for 3 days More

by Stephen
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Herb Chambers Kia of Burlington responded

Stephen, thank you for bringing this to our attention. It is never our intention to leave a customer without a response. Please reach out to me directly and I would be more than happy to address your concerns, Senee O'Connell - General Manager - soconnell@herbchambers.com

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