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Herb Chambers Kia of Burlington

Burlington, MA

4.7
739 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 739 reviews

April 03, 2021

Very professional and efficient. Vehicle was delivered to my work. It was a pleasure working with Senee, Stu, and John. I look forward to getting my car serviced at the dealership. More

by jmast385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Senee O’Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Herb Chambers Kia of Burlington responded

Congratulations on your new car! We are proud to have earned your continued business and positive review. Thank you from all of us at Herb Chambers Kia of Burlington!

April 02, 2021

Nothing but great things to say about Herb Chambers Kia. After having a horrible experience with Dan O’Brien’s Kia (in Norwood). Herb Chambers seriously came through. I got exactly what I wanted (black 2021 More

by Onyx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Herb Chambers Kia of Burlington responded

It's wonderful to hear that you received the excellent service you deserve from Julian, Ramon, and our Herb Chambers Kia of Burlington team! Thank you for allowing us the chance to assist with this purchase. We hope that you're enjoying your 2021 Kia Soul, and that we get the chance to work together again in the future.

April 02, 2021

Took the car in for an oil changeCharged for 7qts of oil Took the car in for an oil change Charged for 7qts of oil on a car that only holds 5.5qts max Left a message to review and got no answer for 3 days More

by Stephen
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Herb Chambers Kia of Burlington responded

Stephen, thank you for bringing this to our attention. It is never our intention to leave a customer without a response. Please reach out to me directly and I would be more than happy to address your concerns, Senee O'Connell - General Manager - soconnell@herbchambers.com

March 30, 2021

I purchased a new Kia in the sales person was John Francis he was excellent to deal with explained everything it was very patient with my wife and I. I highly recommend Kia if one is looking for a car More

by Dsullivan9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Herb Chambers Kia of Burlington responded

Congratulations on your new car! We are thrilled that John took such great care of you and your wife during your purchase. Thank you for giving Herb Chambers Kia of Burlington your business and kind review!

March 30, 2021

She was extremely professional and courteous. Took care of me and my Seltos! Appreciate her hard work and dedication. Keep up the good work! Thank you Jen!! Ti More

by Grimlaser
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Herb Chambers Kia of Burlington responded

Tim - Thank you for the great feedback! Hearing that you had such a successful experience working with Jen made our day. Drive safely in your Kia Seltos, and we hope to see you again down the road! - The Herb Chambers Kia of Burlington team

March 29, 2021

Jim was a pleasure to work with. He was informative and helpful but never pushy or aggressive like some salesmen can be. Overall a good experience. More

by Keith.huss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Herb Chambers Kia of Burlington responded

Keith - We love to hear that Jim's service stood out to you and we appreciate you taking time to share this feedback. Thank you for shopping with us at Herb Chambers Kia of Burlington! We hope that you enjoy your new vehicle.

March 28, 2021

John Francis was great and made the experience as easy as possible. Would highly recommend him and Herb Chambers Kia of Burlington. My wife loves her new Carnival! More

by timma4410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Herb Chambers Kia of Burlington responded

It makes our day to hear that your wife is enjoying her new Kia Carnival. Thank you for recommending John and Herb Chambers Kia of Burlington! We are grateful for your business and wish you and your wife safe driving.

March 17, 2021

Ramon was professional, courteous, and knowledgeable. He made the whole thing low-key and easy. I will definitely recommend him and Herb Chambers Kia to my friends and family. More

by rsciortino1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for posting about your wonderful experience with our team member, Ramon! It is our goal to deliver top-notch service and I'm glad that came through to you. We look forward to your next visit to Herb Chambers Kia of Burlington!

March 13, 2021

Very friendly, informative and accommodatingAnd service Very friendly, informative and accommodating And service dept is awesome. Jennifer is the best. We have had 3 Kias before this one and loved them a More

by libraamf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stuart Sterling, Carlos Fonseca
Mar 15, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for posting about your recent visit to Herb Chambers Kia of Burlington. We're happy to hear that Jennifer is always a pleasure to work with and we look forward to taking care of you next time!

March 08, 2021

John very courteous and professional. He got things done in very timely manner. He made my whole leasing experience very pleasant and non-time consuming. More

by Rhondaarod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Herb Chambers Kia of Burlington responded

There is nothing better than hearing that our team made the leasing process smooth and efficient! Thank you for choosing Herb Chambers Kia of Burlington and sharing your kind words about John. We wish you many happy miles ahead!

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