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Herb Chambers Kia of Burlington

Burlington, MA

4.7
739 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 739 reviews

June 17, 2021

Echoing many of the other reviews for Herb Chambers Kia. From our initial contact with Laurel, to our interactions with Carlos, Stu, and our salesperson John Francis- everyone has gone above and beyond exp More

by tnt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stu, Laurel, Carlos Fonseca
Jun 18, 2021 -

Herb Chambers Kia of Burlington responded

It means so much to hear our team gave you such excellent care! Thank you for coming to see us for your new Carnival! - Herb Chambers Kia of Burlington

June 17, 2021

Excellent service. Needed a tire replacement and got a car wash and inside vacuum as a courtesy. The. service dept is always friendly and appointments are on time. It’s a pleasure to go to the Burlington More

by sblake71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Herb Chambers Kia of Burlington responded

It was our pleasure to take care of you! Thanks for being a Herb Chambers Kia of Burlington customer!

June 15, 2021

Great experience and my salesperson was Tom. Bought a vehicle did everything I asked. Tom was friendly and professional. Highly recommend this dealership. Good luck More

by petrillomom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Spizuocco
Jun 16, 2021 -

Herb Chambers Kia of Burlington responded

Thanks for the five-star rating and kind words! Tom will be happy you had a great experience! We look forward to hearing about your adventures during your first service visit! See you soon! - Herb Chambers Kia of Burlington

June 07, 2021

I brought my car today for the recall notice that I had I brought my car today for the recall notice that I had received. The service staff were very professional and took care of my car right on time. Hig More

by kameliaM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Herb Chambers Kia of Burlington responded

We're so happy our service team made this a great experience, Kamelia! Thank you for taking the time to leave us your feedback! We look forward to seeing you at your next appointment! - Herb Chambers Kia of Burlington

June 05, 2021

Excellent customer service and prices. I cannot recommend this Kia dealership enough. I am 110 % happy. For the first time this was actually a pleasure. Great job guys!! I am recommending you to everyone. Ca More

by Concerned former customer - beware
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Fonseca, Tom Spizuocco
Jun 07, 2021 -

Herb Chambers Kia of Burlington responded

Congratulations on your new car! We're so glad to hear Carlos, Matt, and Stu made this an experience to remember! Thank you so much for the five-star rating and for taking the time to leave us your review! - Herb Chambers Kia of Burlington

June 03, 2021

Excellent service today on my Kia Sorento. Had an unexpected problem with my Kia and called this afternoon and the service dept was able to see me and fix my problem. Great service & everyone were ve More

by savage141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Herb Chambers Kia of Burlington responded

Thanks so much for the five-star rating! We're glad to hear we helped clear up the issue with your Sorento! We will see you at your next appointment!

June 02, 2021

Ease in making appointmentQuick serviceFriendly Ease in making appointment Quick service Friendly folks Mai ting room was not crowded Waiting room was clean Only issue was finding a parking spo More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to leave us a review, Joan! We will pass along your comments to our team and we hope to see you again at Herb Chambers Kia of Burlington!

June 01, 2021

Attentive, no haggling, professional really nothing to say other than the description I gave above. Our sales person, Jim Parker was very good at showing us the various cars More

by Pegwebber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Kia of Burlington responded

We appreciate the great feedback about Jim and our team! Thanks for your business, from all of us here at Herb Chambers Kia of Burlington and we'll see you next time!

June 01, 2021

Excellent and timely service. Even washed car. Small area for customers but excellent coffee. That is all I have to say; very positive experience in all More

by Ron C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the positive feedback about your recent visit to Herb Chambers Kia of Burlington, Ron! We look forward to your next visit!

May 27, 2021

Cesar was very helpful and thoroughly explained the potential problem with my ignition and the simplest and cheapest remedy. I appreciate Cesar’s dependability and professionalism. More

by judynatale2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for leaving us this phenomenal review! Hearing how Cesar and our team made the experience so easy and earned five stars makes our day! We will see you next time! - Herb Chambers Kia of Burlington

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