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Herb Chambers Kia of Burlington

Burlington, MA

4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

October 06, 2021

Flexible and friendly enough to help when I suffered a tire puncture and required an emergency tire replacement. More

by pantalones2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Herb Chambers Kia of Burlington responded

It was our pleasure to serve you! Thanks for the great review and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers Kia of Burlington Team

October 04, 2021

Great service and staff. I would like to see more things available for customers wail they wait More

by Alfonse1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your 5-star review! We will discuss ways in which to entertain our customers while they wait. -Herb Chambers Kia of Burlington

October 03, 2021

Angela had been an amazing representative and sales person, she helped us from the moment we walked in to the moment we left the dealership. Thanks for an amazing experience! More

by chwder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Sam
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in our team at Herb Chambers Kia of Burlington! We appreciate you as a customer, and Angela looks forward to seeing you next time!

October 02, 2021

Went in for a a software update. oil change, and tire rotation, the work was done in reasonable time, and it was a great price with a coupon they emailed me. Diego was very helpful even though he was alo More

by CT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to review your recent visit with us! We're glad to hear Diego and the team made it a great one and we hope to see you again next time here at Herb Chambers Kia of Burlington!

October 02, 2021

In the end I was happy with my experience but it was a real mixed bag getting there. Tons of delays, miscommunications and cooling my heals in their waiting area for hours. However people were very nice a More

by TJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Fonseca
Oct 05, 2021 -

Herb Chambers Kia of Burlington responded

Hi TJ, we're sorry to see your mixed review from your recent visit but are happy we got it done in the end. We hope to earn your 5-stars, next time! If you have any further comments, feel free to reach out at soconnell@herbchambers.com. Thanks, Senee O'Connell, General Manager

October 02, 2021

Service staff has always been top-notch, helpful and very professional. They are why I More

by Happy Gilmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the kind comments - we'll be sure to pass them along to our service team! We're glad to have you as a Herb Chambers Kia of Burlington customer and look forward to your next visit!

October 02, 2021

Service Department is Cesar and Diego are the best. Very professional. Excellent service. Would go again. More

by Gerard.connors
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the five-star review! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Herb Chambers Kia of Burlington

September 29, 2021

I’ve been working with Cesar for a number of years and his professional approach has never failed me with my service requirements. Outstanding employee. More

by skiinstru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Herb Chambers Kia of Burlington responded

Thank you for the kind comments! We're so glad that Cesar continues to earn your loyal business and we'll be sure to share your wonderful feedback with him. Thanks for being a Herb Chambers Kia of Burlington customer. We look forward to your next visit!

September 26, 2021

My oil change was done quickly and I was out of there in no time More

by Hpopeo
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Herb Chambers Kia of Burlington responded

We're so happy to hear the Herb Chambers Kia of Burlington team made this a five-star oil change! We'll see you next time!

September 20, 2021

I have.been looking for a Telluride for a couple of months and Kia Burlington was able to order one for me at MSRP. More

by Rnocella25
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Spizuocco
Sep 21, 2021 -

Herb Chambers Kia of Burlington responded

We're so glad we had the opportunity to assist you! Enjoy your new Telluride and please don't hesitate to reach out if there's anything else we can do for you! - The Herb Chambers Kia of Burlington Team

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