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Herb Chambers Kia of Burlington

Burlington, MA

4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

February 09, 2022

Caesar was extremely helpful, the service was prompt, completed quickly, and done properly as usual. More

by Rich.nusbaum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your review, Rich! Caesar and our team appreciate your high rating, and look forward to seeing you next time at Herb Chambers Kia of Burlington!

February 05, 2022

excellent service on an issue i was concerned about on my Kia. I was told how much service would cost after problem inspected. More

by louisspera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with your vehicle! We appreciate your kind review and hope we can be of service to you again in the future!

February 04, 2022

The Service dept was very helpful in scheduling and service manager was very courteous and knowledgeable More

by Wamac1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Wamac1 responded

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Feb 04, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for complimenting our team at Herb Chambers Kia of Burlington!

January 31, 2022

Terrible experience. Service center should be shutdown and retrained. Got my car serviced there numerous times but this will be my last time. I’ll look for another dealership who knows how to do service More

by john
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael
Feb 16, 2022 -

Herb Chambers Kia of Burlington responded

We're disappointed to hear it, John. We would like to understand what happened to result in your poor review and help improve in the future. Please contact me at your earliest convenience to discuss this situation. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

January 27, 2022

Harry at H.C. Burlington is great ,very helpful answered every question. felt like we've known Him a long time. Honesty goes a long way at a car dealership. More

by pablo234.yk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry , at sales
Jan 28, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the wonderful feedback - Harry will be so happy to hear it! your business is greatly appreciated by all of us here at Herb Chambers Kia of Burlington and we look forward to seeing you next time!

January 27, 2022

Harry was amazing and very patient with us! Overall a great experience for us! Would definitely recommend! More

by Sanchez78121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Varjabedian
Jan 28, 2022 -

Herb Chambers Kia of Burlington responded

We're so happy to hear you had an amazing experience with Harry! Thank you for visiting Herb Chambers Kia of Burlington and please don't hesitate to reach out if there's anything else we can do for you!

January 27, 2022

Very friendly and polite. I was told what to expect at my 15K checkup and it was all done in a timely fashion at a reasonable price. More

by sblake71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Jan 28, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for the positive feedback about your recent experience with the Herb Chambers Kia of Burlington team! We appreciate your business and hope to see you again in the future!

January 21, 2022

Easy scheduling; Arrived early & taken quickly; Excellent communication; Fair pricing for a dealer service department.. More

by MDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Johnson
Jan 21, 2022 -

Herb Chambers Kia of Burlington responded

Thank you for your review! We look forward to seeing you next time at Herb Chambers Kia of Burlington!

January 18, 2022

Had car serviced for oil and filter change. Made appt. went in and work completed in less than an hour. Car was checked for fluids and air pressure as well. Price was very reasonable actually cheaper than More

by usfarbuoabc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Herb Chambers Kia of Burlington responded

Thank you! We're happy we could make it worthwhile! - Herb Chambers Kia of Burlington

Jan 24, 2022 -

usfarbuoabc responded

You are welcome.

January 16, 2022

They did not check the computer screen that indicated -1400 miles stating service is required. I brought the car in for a certain issue but they should have checked the screen. Normally they vacuum the c More

by Thebowies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Somebody else
Jan 31, 2022 -

Herb Chambers Kia of Burlington responded

We're disappointed to hear about this experience. We appreciate you bringing this to our team's attention and would like to help improve your opinion of us. Please contact me at your earliest convenience so we can discuss this in more detail and find a solution to these concerns. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

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