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Herb Chambers Kia of Burlington

Burlington, MA

4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

March 28, 2023

A friendly atmosphere, people helpful. They follow-up as asked. Not pushy! It was clean and comfortable More

by golfer3055
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Herb Chambers Kia of Burlington responded

Thanks for taking the time to review your recent visit here at Herb Chambers Kia of Burlington! Our team looks forward to serving you again in the future. Take care!

March 26, 2023

Herb Chambers Kia of Burlington provides great service at a decent price. It's my "go-to" dealership. More

by JTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Montealegre
Mar 28, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for your confidence in the Herb Chambers Kia of Burlington team! We appreciate your continued support and look forward to your next visit!

March 19, 2023

Excellent and fast service. Easy appointment making, convenient Saturday hours for working people that cant come during weekdays More

by Pebh2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with your service needs! We appreciate the positive feedback and look forward to your next visit!

March 14, 2023

I Retract my earlier review. After being invited to sit down with general manager Senee O'Connell, I was treated with respect and honesty. It is amazing what a few days and level More

by ernhdtman2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Francis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Senee O’Connell
Mar 14, 2023 -

ernhdtman2000 responded

You guys do not stand behind your vehicles

Mar 30, 2023 -

Herb Chambers Kia of Burlington responded

We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact me at your earliest convenience if you would be interested in discussing your experience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

Mar 30, 2023 -

ernhdtman2000 responded

I'll be e mailing you. As return customers we were treated nasty be sure you look for my email. I doubt if you'll do anything

Apr 06, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to speak with me. I appreciate you giving us the opportunity to resolve your concerns and hope you won't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future. Take care! Respectfully, Senee O'Connell - General Manager - soconnell@herbchambers.com

March 07, 2023

Would definitely recommend dealership. Sales & service are great. 3rd vehicle leased here, so that says alot More

by Cmlavigne9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance - Michsel
Mar 08, 2023 -

Herb Chambers Kia of Burlington responded

We're so pleased to have earned your recommendation and five-star rating! We look forward to seeing you back for your next sales or service appointment! Thank you! - Herb Chambers Kia of Burlington

February 27, 2023

My car needed a very specific part that was difficult to find. Even though Kia corporate was very unhelpful, Mike and Diego did everything they could to accommodate my situation. More

by Kyle
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Mar 01, 2023 -

Herb Chambers Kia of Burlington responded

We appreciate your kind words for Mike and Diego, and hope we can provide five-star care to you again in the future! Thank you, Kyle! - Herb Chambers Kia of Burlington

February 25, 2023

Great service at herb chambers Kia in Burlington. Quick and professional service for recall work More

by Jjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Herb Chambers Kia of Burlington responded

We're so glad our team could help! Thank you for being a valued member of the Herb Chambers Kia of Burlington family!

February 21, 2023

The entire experience was positive. All the people from reception to service to sales were outstanding which included Julian Aguirre General Sales Manager, Carlos Fonseca, Used Car Sal More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladimir Klimov Sales Consultant, Ashley Hammon Office Manger, Cathy Johnson Reception and Michael Montealegre Service, Carlos Fonseca
Feb 22, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share this kind review with us! We're happy to hear our team provided you with a wonderful experience and we'll be sure to pass along this feedback to everyone involved. Take care and please don't hesitate to reach out if we can be of service to you again in the future! - Herb Chambers Kia of Burlington

February 20, 2023

Extremely good service. ...dropped my vehicle off without an appt . They completed the work in under n hour. More

by cuse5050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Herb Chambers Kia of Burlington responded

We're glad we could take care of your vehicle and return it fast! Thank you for coming to Herb Chambers Kia of Burlington!

February 18, 2023

Excellent service as always. Will recommend anyone to have their car serviced there. Great team. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Montealgre.
Feb 20, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the review! We appreciate you recommending us to others and look forward to your next visit here at Herb Chambers Kia of Burlington!

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