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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

May 22, 2023

First time buying from a dealership. was nice. James was fantastic, helpful, and aided in the best deal for my trade-in. The process for the signing was rather lengthy. Hopefully they ca More

by easyd3x
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Herb Chambers Kia of Burlington responded

We're happy to hear that James made your first car purchase at a dealership so enjoyable! We hope you love your vehicle and look forward to seeing you again in the future! Thank you! - Herb Chambers Kia of Burlington

May 16, 2023

The sales rep was very knowledgeable and not pushy! The finance person was also not pushy or intimidating. More

by Xc2telli
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vladimir
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May 19, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the kind review! Our Herb Chambers Kia of Burlington team is committed to making the car-buying process a positive experience for each of our customers. We hope you enjoy your new vehicle and look forward to working with you again in the future!

May 12, 2023

Everyone at the dealership, especially Ramon, was so helpful and knowledgeable. This was our family’s first Kia and Ramon explained everything -every feature and inch of the car to us. We felt very comf More

by Alexa.lenkauskas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2023 -

Herb Chambers Kia of Burlington responded

Ramon and the team are grateful for your kind words and five-star rating, Alexa! We hope to see you again for your family's next Kia purchase! Thank you! - Herb Chambers Kia of Burlington

May 10, 2023

Nice friendly people, you can get a good deal if your there at the right time like I was !! I have been very happy with service More

by dt1014
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2023 -

Herb Chambers Kia of Burlington responded

We're thrilled to hear you had such a positive experience at Herb Chambers Kia of Burlington. Our friendly team always strives to make the car buying process as easy and stress-free as possible, and we're glad you found a good deal. Thank you for choosing us, and we hope to see you again in the future for all your vehicle needs!

April 27, 2023

We test drove and made a deal for the car in less than 25 minutes. The staff was friendly non-pressuring. They have done everything they said they would and more. We will be back. More

by Mgobiel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Lazenka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael , Carlos Fonseca
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Apr 28, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for trusting Herb Chambers Kia of Burlington with your recent purchase! We're glad our team could make the experience an efficient one and we look forward to working with you again next time. Until then, take care and enjoy your new vehicle!

April 27, 2023

I am not even sure if anything good was done , all I know is my tire was not fixed and since my visit, my remote starter is not working, I was told that the tires were rotated , but amazingly enough the ti More

by kazerani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael M.
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May 01, 2023 -

Herb Chambers Kia of Burlington responded

I'm sorry to hear about the issues you experienced during your visit with us. We strive to provide top-notch service to all of our customers, and it's disappointing to hear that we fell short in your case. I would like to speak with you further about your concerns and see what we can do to make things right. If you're open to it, please give me a call at your earliest convenience. Thank you.Senee O'Connell - General Manager - soconnell@herbchambers.com

April 26, 2023

They are like a lot of dealerships and just want to make a sale no matter how much there integrity is compromised More

by marygordon 2112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Julian Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Amill
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the review, Mary. I'm disappointed to hear you didn't receive a better impression of our dealership and would like the opportunity to get some additional details about your experience. If you have a moment, would you please contact me directly? Thanks again, Senee O'Connell - General Manager - soconnell@herbchambers.com

May 07, 2023 -

marygordon 2112 responded

Yes I really would like to have a conversation with you about the situation with the sale and really would like to get what I’ve been waiting for all these months. The extra key and back trunk cover thank you

May 31, 2023 -

marygordon 2112 responded

You know I was asked if you could help with my situation and I let you know that you could yet it’s been what 3 plus weeks and still no conversation with the matter …. I would still like my extra key and back cover that I was told that there on back order so can you please let me know when you’re going to give those to me

April 26, 2023

The excellent staff response and prompt service was outstanding and job was done immediately Thank you More

by josephbrown99@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Herb Chambers Kia of Burlington responded

It was our privilege to serve you, Joseph! Thanks for the kind feedback and please don't hesitate to reach out if we can assist you with any future automotive needs! - The Herb Chambers Kia of Burlington Team

April 15, 2023

Always courteous and efficient. I do wish the waiting areas had a bit more comfort,but none of the Kia waiting areas are appointed in that way. More

by mgdimartino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Herb Chambers Kia of Burlington responded

We appreciate your honest feedback and will present this to the team. We hope to see you back for another five-star experience in the future! Thank you! - Herb Chambers Kia of Burlington

April 04, 2023

I cannot express in words how grateful I am to have chosen Herb Chambers KIA Burlington. They treated me exceptionally from the time I walked into the store until the time I signed the contract of sal More

by Krbraga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Spizuocco
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Apr 06, 2023 -

Herb Chambers Kia of Burlington responded

We are so grateful for the fantastic five-star review and love knowing that Thomas and the team helped make this possible! We hope that you love your vehicle and enjoy showing it off to family and friends! Thank you for being a Herb Chambers Kia of Burlington customer!

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