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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

June 22, 2023

Excellent Service. Very Friendly! Informative staff and seating area was comfortable—full of natural light, which most waiting rooms don’t have. More

by santosyb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2023 -

Herb Chambers Kia of Burlington responded

We're so glad to hear that you had an excellent experience at Herb Chambers Kia of Burlington! Our staff is committed to providing friendly and informative service, and we're happy that you found our waiting area comfortable. Thank you for taking the time to share your review!

June 17, 2023

They were professional and fixed our car . We are traveling and did everything possible to fix our car More

by kozuchsandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk at service Cyrus fantastic young man
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Jun 20, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to hear that our team at Herb Chambers Kia of Burlington could assist you with your car troubles while you were traveling. Thank you for taking the time to leave us a positive review. Safe travels!

June 13, 2023

I had a good experience at a Kia and it was this Burlington location. Thank you again Michael! More

by Lizzette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael he had nice white eyelashes !! Can’t forget that. He could smile more.
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Jun 15, 2023 -

Herb Chambers Kia of Burlington responded

We're thrilled to hear you had a great experience with Michael & the team here at Herb Chambers Kia of Burlington! Please don't hesitate to reach out if we can assist you again in the future!

June 11, 2023

Had my car in for routine service. Staff is friendly, knowledgeable and helpful. Service is great! Very thorough. They take the time to explain everything to you before and after they More

by GerardDeViller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Herb Chambers Kia of Burlington responded

Gerard, thank you for taking the time to share your wonderful experience with Herb Chambers Kia of Burlington's service team! We appreciate your business and hope to see you again next time!

June 09, 2023

They did a few recalls on my KIA Forte. Very quick and easy to deal with them. More

by Rdauwer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for your kind words and five-star rating! We're happy to help you take care of these recalls and appreciate you taking the time to leave your review! We'll see you next time! - Herb Chambers Kia of Burlington

June 04, 2023

Very responsive and friendly service personnel. I would not hesitate to recommend KIA of Burlington to anyone. I was told that the replacement engine as a result of a failure on my 2014 Optima woul More

by a.ferrentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Herb Chambers Kia of Burlington responded

We're thrilled to hear that our Herb Chambers Kia of Burlington team provided you with an excellent experience! Thank you for trusting us with your Optima and please don't hesitate to reach out if we can assist you with any future automotive needs!

June 02, 2023

We worked Jim in purchasing our 2023 Kia Telluride. He was very knowledgeable and extremely transparent throughout the whole process. I would highly recommend anyone I know who is looking for a new car More

by jvmadden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2023 -

Herb Chambers Kia of Burlington responded

Jim is an outstanding member of our sales team and we're so happy they earned five stars! We're proud to hear how knowledgeable and transparent he was while purchasing a new 2023 Kia Telluride. Thank you for recommending Jim at Herb Chambers Kia of Burlington! It means a lot to us!

June 02, 2023

Michael and his team always great care of me. Excellent customer service and very professional! More

by Algiles007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Fonseca
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Jun 06, 2023 -

Herb Chambers Kia of Burlington responded

We're happy Michael and the team were so helpful! We take great pride in our customer service and are happy we made this a five-star experience! Thank you for being part of the Herb Chambers Kia of Burlington family!

May 30, 2023

They forgot to order parts for the 2nd time! !!!! 45min drive for NOTHING x2!!! Don’t waste your time! More

by moirem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who knows
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Jun 06, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for taking the time to share your honest feedback. We apologize for missing the mark during your recent visit and would like the opportunity to discuss this situation with you further. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

May 28, 2023

Excellent service by Cesar in the service department. He went above and beyond for my son’s car. Kept us constantly updated With status on vehicle being fixed. More

by Crogers70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for trusting the Herb Chambers Kia of Burlington team with your son's vehicle! We're happy to hear Cesar exceeded your expectations and we'll be sure to share this kind feedback with him. Take care and please don't hesitate to reach out if we can be of service again in the future!

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