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Herb Chambers Kia of Burlington

Burlington, MA

4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

October 23, 2023

Outstanding performance by Cesar at front desk and the technicians who worked on my car. Cesar provided me with accurate e timeline for repairs needed depending on diagnostic results. He kept me updated 1 More

by Ajabu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know that Cesar and our technicians provided you with an excellent service experience at Herb Chambers Kia of Burlington! It's great to learn your car is running smoothly after the repairs. We appreciate your feedback, thank you for choosing us!

October 20, 2023

Michael at the service desk has horrible attitude. Does not treat you like a customer, gets annoyed at any requests and acts like you’re a burden. The actual technician was nice and helpful but Michae More

by Sashank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Montealegre-Pineros
Oct 31, 2023 -

Herb Chambers Kia of Burlington responded

Sashank, I'm sorry to read about your experience with Michael. We strive for excellent customer service and it's clear we missed the mark in this instance. Your feedback is valuable as it helps us improve our services. Please reach out so that we can discuss this further and make things right for you. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

October 12, 2023

Really wonderful and professional customer service. I got there about 10 minutes early for an appointment and there was a bit of chaos with a lot of things happening at once. Michael at the front desk More

by marissa13aldieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Montealegre-Pineros
Oct 12, 2023 -

Herb Chambers Kia of Burlington responded

Marissa, it's great to know that Michael and our team at Herb Chambers Kia of Burlington were able to provide you with a seamless experience despite the busy atmosphere. We appreciate your patience and understanding! Looking forward to assisting you again in the future.

October 02, 2023

We walked in just before closing on a Saturday night, and Nicholas could not have been more accommodating. He quickly and efficiently helped us choose a car to test drive and patiently answered all of our qu More

by kbl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Lazenka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Herb Chambers Kia of Burlington responded

We're so glad to know that Nicholas and our team were able to assist you efficiently, even after hours. We strive for a smooth car buying process here at Herb Chambers Kia of Burlington. Thanks for the shout out!

September 26, 2023

Service was fast and efficient. They took my car in at the scheduled time and applied the software update quickly. More

by ev22
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (service/
Sep 27, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know you found our service at Herb Chambers Kia of Burlington fast and efficient. We always aim for punctuality and swift resolutions! Thanks for the positive feedback. We'll see you next time. Safe travels!

September 21, 2023

Brought my 2018 Kia sorento to herb chambers Kia Burlington mass for the anti theft recall and said there was a trailer hitch recall which this sorento is not equiped with. Repair was done approx 45 More

by Butch8127
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Herb Chambers Kia of Burlington responded

I'm sorry to read about the issue you've encountered with your vehicle after a recall service. We understand how frustrating this must be, especially when it happened right after a visit to our dealership. I assure you that we have no intention of causing any inconvenience or problems for our customers and would like an opportunity to look into this matter further. Please reach out directly so we can discuss what has occurred in more detail and find the best solution moving forward. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

September 20, 2023

Vladimir was knowledgeable, thorough and patient in exploring the models I was interested in He answered all my questions through the entire process and focused on making sure I was satisfied. More

by kharr1950
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Pierre
Sep 21, 2023 -

Herb Chambers Kia of Burlington responded

Hi Kharr! We're glad to know that Vladimir was able to assist you effectively at Herb Chambers Kia of Burlington. It's great when our team can help answer all your questions and ensure satisfaction! Thanks for sharing your experience with us.

September 15, 2023

Horrible experience. The service was deplorable. Front desk people (Cesar) was always too busy on his personal cell phone, rude, and unhelpful. The mechanics looked depre More

by Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the review. I'm sorry to hear we didn't leave you with a better impression during your visit and will make sure we utilize this feedback to help improve our service moving forward. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly at your earliest convenience. Thanks again, Senee O'Connell - General Manager - soconnell@herbchambers.com

September 12, 2023

Excellent service. - cordial staff , good technical work. will return for service again when needed . thx More

by jvbond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
michael
Sep 14, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the 5-star rating! We're happy to know you had an excellent service experience with our team at Herb Chambers Kia of Burlington! We look forward to seeing you again! Have a great ride!

September 12, 2023

Michael was very professional and delivered what he promised and treated me like a family member. He promised when my Kia would be ready and had it ready on time. I will be back! More

by n1toq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Sep 13, 2023 -

Herb Chambers Kia of Burlington responded

Thank you for the 5-star rating! We're happy to know that Michael provided you with professional and timely service at Herb Chambers Kia of Burlington. We look forward to seeing you again! Safe travels!

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