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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
776 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 776 reviews

January 13, 2024

Wali time was minimal less than one hour Service manager was very professional and courteous Very good experience More

by Gsacco
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Herb Chambers Kia of Burlington responded

We're glad to know your visit was efficient and professional at Herb Chambers Kia of Burlington. Thanks for sharing about your positive experience with our service manager!

January 11, 2024

Low stress sales and Nick knew his stuff. He worked with me and my wife to find an SUV I both fit and worked for us. Definitely worth the trip for us. Shouldn’t hesitate to look here for your More

by cgauthier142
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Lazenka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to know that Nick and our team at Herb Chambers Kia of Burlington were able to assist you in finding the perfect SUV. Your feedback is greatly appreciated, and we look forward to seeing you again for your next ride!

January 06, 2024

Cesar helped me throughout my whole car service experience and he was excellent, very kind and helpful ☺️ More

by Tamarjlouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Herb Chambers Kia of Burlington responded

Hi Tamar! It's great to know that Cesar was able to provide you with such a positive experience at Herb Chambers Kia of Burlington. We appreciate your kind words and look forward to assisting you again in the future!

December 24, 2023

Very nice dealer, quick service, even washed and vacuumed my car. Service department was very pleasant and helpful. More

by job378
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know you had a positive experience with our service department at Herb Chambers Kia of Burlington. We always aim for quick and thorough service, including that extra touch of cleaning your car! Safe travels!

December 23, 2023

Stopped in for my first check up and the team at Kia Burlington was awesome More

by Kittansett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2023 -

Herb Chambers Kia of Burlington responded

Hi Kittansett! Thank you for this amazing review! That's fantastic to hear! We're so glad you had a positive experience at Herb Chambers Kia of Burlington for your first check-up. It's always great when a team goes above and beyond to make customers feel satisfied. Have a great day!

December 21, 2023

Took long time than they said. When I asked them, they said work is still going whatever the time harshly More

by Tej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. Your feedback is appreciated and will be discussed with our team so we can ensure our customers are receiving the five-star service they deserve. We truly apologize for this experience and hope you will give us a chance to provide you with a positive experience in the future. Please don't hesitate to contact me directly. Sincerely, Senee O'Connell - General Manager - soconnell@herbchambers.com

December 20, 2023

Great and speedy service. Staff was extremely helpful in resolving my issue. I will now only go to Herb Chambers Kia. More

by Sarabelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2023 -

Herb Chambers Kia of Burlington responded

Hey Sarabelle! We're glad to know our team at Herb Chambers Kia of Burlington was able to provide you with speedy and helpful service. Thanks for choosing us as your go-to place!

December 17, 2023

I have been welcomed and friendly served when waiting in a warm and nice customers room. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Herb Chambers Kia of Burlington responded

Hey Bob, thank you for the 5-star rating! We're delighted you felt welcomed and received friendly service in our warm and nice customer room. We look forward to serving you again!- The Herb Chambers Kia of Burlington Team

December 15, 2023

It was a great experience. He took my car right in, explained what it needed in easy to understand words and quoted exactly what it would cost. Overall I would recommend to any More

by cincass39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Herb Chambers Kia of Burlington responded

Hi Cincass! We're glad to know you had a great experience at Herb Chambers Kia of Burlington! It's important for us that our customers understand what their car needs and the associated costs. Thanks for recommending us, we appreciate it!

December 11, 2023

John Francis is a excellent salesman, very knowledgeable and personable, made the process easy and enjoyable! More

by dan_o_regan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Herb Chambers Kia of Burlington responded

We're glad to know that John Francis was able to provide you with a knowledgeable and enjoyable experience at Herb Chambers Kia of Burlington. Thanks for sharing your review!

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