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Herb Chambers Kia of Burlington
Burlington, MA
769 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 769 reviews
January 02, 2025
The staff were all very friendly and a pleasure to work with! I will be recommending friends and family to purchase their next vehicles through this dealership! with! I will be recommending friends and family to purchase their next vehicles through this dealership! More
by jennysalvia
January 01, 2025
I like being able to schedule my service online. The employees are super friendly and nice and let me know if there are other issues with my car other than what I brought it in for. And they always The employees are super friendly and nice and let me know if there are other issues with my car other than what I brought it in for. And they always make time for the extras to be done. More
by JM
Employees Worked With
Michael Montealegre-Pineros
December 30, 2024
Great service operation from front to back. Michael set up the appointment, stayed on top of the work and let me know when the vehicle was ready. Michael set up the appointment, stayed on top of the work and let me know when the vehicle was ready. More
by jackooks
Employees Worked With
Michael Montealegre-Pineros
December 24, 2024
Great service by Diego as always. No doubt coming back, best in class. Wish all service departments were as good. No doubt coming back, best in class. Wish all service departments were as good. More
by EP
December 14, 2024
I want to bring to you attention the mistakes and sub par level of service from your service department team. We bought our Kia Telluride a few years ago. Due to demand, we paid $4K over sticker price. We level of service from your service department team. We bought our Kia Telluride a few years ago. Due to demand, we paid $4K over sticker price. We were disappointed when we picked up our new car 2 days later, you had put 150 miles of other people's test drive on what was now our vehicle. Due to demand, we were told we couldn't even test drive the Telluride yourself, yet, you used our new car to sell more cars. Just doesn't seem very ethical from your sales team. My issue is that I brought our vehicle for a 60,000 mile tune up. The main reason I brought it to Burlignton, due to the fact we live in Gloucester, is that I need the wipers fixed under the warranty. Not convenient. As it turns out, it was a $3,300 tune up with new tires, brakes, etc... I was disappointed that you don't offer loaners, like every other dealership we deal with. I could obviously live with it, but now that my problems keep on going, this is becoming more of an issue. After paying for and picking up the car, here's where your complete lack of professionalism started showing up. As soon as I left the dealership, I noticed the wipers hadn't been fixed. The bill has notes from the mechanic that he needed to order a new part, yet you shipped the car to me without doing this. When I got home, and over a period of 2 weeks, I texted back and left messages for Cesar Arbelae. Never had the decency to text back or return the call. After being exhausted with the lack of response, I went ahead and booked another appointment online and indicated the issue. When I showed up, the female clerk indicated she couldn't see me for an appointment, which is obviously not the case as you texted me and I had the calendar invite. Not a biggy, but again shows a lack of professionalism or empathy in the service department. She blamed the computer!!!! You called yesterday to say the car was ready. I left Gloucester at 7:30AM on a Saturday with my college daughter (who needs a car while she's home and was obviously thrilled to get up early!). When I showed up, I was serviced by Cesar again. There was no acknowledgement that he knew who I was. One would think that with the several messages I left, that he would have said something. As soon as I got in the car, the wipers didn't work, again. When I went back in, I was handed over to Diego Barreto. He claims they had the wipers working by fixing a wire yesterday. I had to leave the car there again, and drive back 1 hour to Gloucester empty handed, yet again. They will now order the part the mechanic mentioned the first time. Mr. Barreto said they would contact us Monday and that they can somehow provide a car if needed, which should have been provided to me today. I understand mistakes happen. What I don't think is reflective of Herb Chamber, and Kia, is that you completely ignore the customer when your deficiencies are brought up. Here's what your mistakes have caused me:1) Unnecessary frustration, as having to write this letter.2) We've spent 8 hours (and it will be 12 hours by the time we pick it up again) of extra driving to Burlington, post the error you've made. At $200/hour (which is in line with what you charge for your mechanic's time) you've wasted $2,400 of my time. 3) I've been without a car for at least a week or so, especially when I need it this week4) I've driven 2 weeks without wipers and in rain storms, putting myself at risk while waiting for you to not get back to me. I am sure this is not the Herb Chamber way. More
by charles
December 13, 2024
Took an EV to regular service, got a bill for changing synthetic engine oil and filter?! After pointing out that this is an EV, representative apologized and I was quickly refunded, however that left me w synthetic engine oil and filter?! After pointing out that this is an EV, representative apologized and I was quickly refunded, however that left me wondering if they even looked at my car?! They said a few recalls were fixed and car was inspected, but not sure if that is correct. More
by MM
Employees Worked With
N/A
December 06, 2024
I always receive outstanding service from the people at the location in Burlington MA Very Happy! the location in Burlington MA Very Happy! More
by Algiles007
November 21, 2024
Awful customer service. I went eleven days without a vehicle and every time I called asking for an update I was told “call back at the end of the week” or “I don’t know, he’ I went eleven days without a vehicle and every time I called asking for an update I was told “call back at the end of the week” or “I don’t know, he’s not back till monday.” Eleven days for a problem that turned out to be so small and simple that it could have been resolved way sooner than that. Then when I went to pick my car up, the guy at the counter was so rude. Absolutely awful, I will not be coming back again. More
by Mercury94
Employees Worked With
November 20, 2024
Excellent service! Cesar provided outstanding customer support, patiently answering all my questions and offering clear, helpful guidance. Cesar provided outstanding customer support, patiently answering all my questions and offering clear, helpful guidance. More
by nadiajnaim
Employees Worked With
