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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,300 Reviews

1,300 Reviews of Herb Chambers Honda - Service Center

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February 09, 2022

Great service department with well knowledgeable and courteous service tech’s. There’s no problems to get appointments or parts for my 2016 pilot. More

by Rudy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Desilva
Feb 10, 2022 -

Herb Chambers Honda responded

Thank you for trusting Herb Chambers Honda In Boston with your Pilot, Rudy! We appreciate your wonderful feedback about our team and look forward to seeing you next time!

February 06, 2022

One of the best post purchase service departments I know of ! Thank you Robert as usual awesome service and accommodation always happy to have you guys to work on the car More

by Smy11743
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Herb Chambers Honda responded

It's great to hear we've made this a five-star experience for you! Thank you for coming to Herb Chambers Honda In Boston!

February 05, 2022

Sean in the service department is wonderful. He really cares about his customers. Making sure they do everything they can to help us with timing, budget and the right level of service. More

by julievail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva, Brian McCaffrey
Feb 08, 2022 -

Herb Chambers Honda responded

Thank you for the wonderful feedback - Sean will be thrilled to hear it! Your business is greatly appreciated by all of us here at Herb Chambers Honda In Boston and we look forward to your next visit!

February 03, 2022

I have been a customer for over 25 years and the service is always excellent. The staff is the best in the business. I have been dealing with Robert Hall (Senior Service Consultant) for that period of time More

by Raw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Herb Chambers Honda responded

We're happy Robert could make this an enjoyable experience! Thank you for your continued support of Herb Chambers Honda In Boston! We're grateful to have a loyal customer like you!

February 01, 2022

I had a very poor experience at this dealership. They misdiagnosed my cars issue twice and pushed serivices that I did not need. The manager was condescending and insisted that I my personal knowledge of More

by Deepti.putcha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Castillo - thank you for your help!
Feb 18, 2022 -

Herb Chambers Honda responded

We regret to hear about these issues and assure you that our team takes this feedback seriously. I would like to discuss the experience with you and determine how I can help improve the situation. Please reach out to me at your earliest convenience. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

January 31, 2022

My family has purchased 2 cars with dealership and all check ups are done here. More

by silvia.mejia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 02, 2022 -

Herb Chambers Honda responded

We're happy to hear that we've made your family's purchases so enjoyable! Thank you for coming to Herb Chambers Honda In Boston!

January 27, 2022

Give good service wait times are good they keep you up to date on how repairs are going More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr ?
Jan 28, 2022 -

Herb Chambers Honda responded

Thank you for sharing your feedback! It was a pleasure having you visit us here at Herb Chambers Honda In Boston and we look forward to seeing you again next time!

January 26, 2022

No issues. Attentive. Only complaint is length of time No issues. Attentive. Only complaint is length of time waiting while car is being serviced. Would help to have an outlook. More

by stevehreczuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Jan 27, 2022 -

Herb Chambers Honda responded

Thank you for the review and feedback. We appreciate your patience during your visit and hope we can provide you with a more efficient experience next time. Thanks again! - The Herb Chambers Honda In Boston Team

January 21, 2022

Sean and Robert are always very helpful and thoughtful to address my needs while saving money. More

by Victor.Tsveybel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Jan 24, 2022 -

Herb Chambers Honda responded

Thank you for the kind review - Sean & Robert will be happy to hear it! Your business is greatly appreciated by all of us here at Herb Chambers Honda In Boston and we look forward to seeing you next time!

January 20, 2022

I always come here to get servicing done on my car because it’s affordable and the staff are very helpful and friendly - especially Sean DeSilva who proved to be knowledgeable, quick and efficient wit More

by Shunda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jan 21, 2022 -

Herb Chambers Honda responded

Thank you for your kind review and loyal business! We're so glad that Sean continues to provide you with such great service and we'll be sure to share these wonderful comments with him. Thanks for being a Herb Chambers Honda In Boston customer - we look forward to your next visit!

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