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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,277 Reviews

1,277 Reviews of Herb Chambers Honda - Service Center

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December 25, 2024

I needed unscheduled service on a weekend for a safety-related issue. Sean De Silva facilitated the emergency repair even though the repair shop was booked solid. Once again Sean made sure I was ba More

by richardolken
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean De Silva
Dec 26, 2024 -

Herb Chambers Honda responded

Richard, we're delighted to hear that Sean was able to assist you with your emergency repair at Herb Chambers Honda In Boston. We appreciate your feedback and are glad we could get you back on the road safely!

December 23, 2024

Norllin was very helpful when I had to bring my car, and he ensured that I was updated during the inspection process. More

by colehawk92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norllin Soto-Hidalgo
Dec 24, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Norllin provided helpful service and kept you informed during your visit at Herb Chambers Honda In Boston. Thank you for sharing your experience with us!

December 22, 2024

The service I got from Sean DeSilva was the best, he make sure that everything was great. More

by gquintana071992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 23, 2024 -

Herb Chambers Honda responded

This is what we love to hear! Sean and our team appreciate you as a customer and look forward to seeing you next time at Herb Chambers Honda In Boston!

December 19, 2024

The service I got from Sean DeSilva and Susan Tarquini, the supervisor, was the best. They made sure I had a space to work while I waited for the Recall servicing work to be done. More

by joanieparker7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Herb Chambers Honda responded

Joanie, we're delighted to hear that Sean and Susan provided you with such excellent service at Herb Chambers Honda In Boston. It's great to know they made your wait comfortable and productive!

December 18, 2024

I brought my vehicle in to replace a side view mirror. Sean DeSilva (Service Advisor) was courteous, professional and helpful. I was very pleased with the work performed and the time it took to do. Also, More

by gerard lafond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva, Henry
Dec 19, 2024 -

Herb Chambers Honda responded

Thank you for sharing your positive experience with our team at Herb Chambers Honda In Boston! We're delighted to hear that Sean and Henry provided courteous and professional service. We appreciate your continued trust in us for all your vehicle needs!

December 17, 2024

I wanted to say Thanks for your dedication service you provided in the recent recall on fuel pump. Robert H. always provided good service by listening to customer concerns, responding with patience and re More

by So
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Herb Chambers Honda responded

Thank you for acknowledging the dedication of Robert & our team at Herb Chambers Honda In Boston. We're glad to hear that your experience with the fuel pump recall was handled efficiently and met your expectations. We appreciate your feedback!

December 15, 2024

If you are looking to buy or service a car don’t come in here. No one answers the phones, they don’t call you to let you know that your car is done, it takes 3 trips to fix one thing. So much xx at this lo More

by Mateo Latolli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Herb Chambers Honda responded

Mateo, thank you for the review. We strive for efficient communication and timely repairs, so it's disappointing to see this feedback. Please reach out if you'd like us to address any unresolved issues or concerns you have. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

December 14, 2024

My vehicle was recalled. I made an appointment for this service and an oil change. Sean DeSilva checked me in quickly. He was polite and professional. Vehicle was ready in 2 More

by cherylcapecod94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 16, 2024 -

Herb Chambers Honda responded

Cheryl, thank you for sharing your experience! We're glad to hear that Sean provided efficient and professional service during your visit at Herb Chambers Honda In Boston. We appreciate the feedback and look forward to serving you again in the future!

December 13, 2024

I received a letter in the mail that there was a recall on my car. I made an appointment online and worked with Sean DeSilva upon arrival. He provided an excellent customer service experience. He was thor More

by josephinemarie03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 13, 2024 -

Herb Chambers Honda responded

Josephine, we're delighted to hear that Sean provided such a thorough and professional service experience at Herb Chambers Honda In Boston. It's great to know he went above and beyond with your car's recall appointment. We look forward to welcoming you back for future services!

December 13, 2024

Very professional individual. The experience was a polite one. No issues from the oil change. More

by Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson from the service department.
Dec 16, 2024 -

Herb Chambers Honda responded

Thank you for reviewing your recent visit here at Herb Chambers Honda In Boston! We appreciate your kind comments and hope to see you again in the future!

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