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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,277 Reviews

1,277 Reviews of Herb Chambers Honda - Service Center

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June 19, 2024

I bought my 2019 Civic at Herb Chambers and decided to have it serviced there as well No regrets! Sean DeSilva is the best, knowledgeable and efficient. Previews work to be done and clearly explains tech More

by Deeespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jun 20, 2024 -

Herb Chambers Honda responded

Thank you for choosing Herb Chambers Honda in Boston! We're delighted to hear that Sean DeSilva provided excellent service and clear communication. We appreciate your trust and look forward to serving you again!

June 18, 2024

I went for an oil change and got mt tires rotated and Robert was very helpful he got me in and out. Thank you Robert! More

by Rs0919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Herb Chambers Honda responded

We're glad to hear Robert provided you with efficient service during your visit at Herb Chambers Honda In Boston. Thanks for sharing your experience!

June 16, 2024

Sean DeSilva was extremely helpful. My oil change and inspection were done quickly and painlessly! More

by judysojack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Jun 17, 2024 -

Herb Chambers Honda responded

Judy, thank you for reviewing your recent visit with Sean & the team here at Herb Chambers Honda In Boston! We hope to see you again in the future!

June 15, 2024

pretty quick! Great customer service.. Friendly staff..I would go again for any service that my car may need. More

by vicky041706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dj jackson
Jun 17, 2024 -

Herb Chambers Honda responded

Thanks for the great feedback! We're glad to hear you had a quick and positive experience with our friendly team at Herb Chambers Honda In Boston. We'll be here whenever your car needs service again!

June 12, 2024

Good service of my vehicle and excellent customer service from the representative Sean DeSilva. Sean took the time to explain what I needed done and what should be the priority in my list of repairs. Having More

by Vinhbui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Jun 12, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Sean provided excellent service and helpful advice during your visit to Herb Chambers Honda in Boston. Your positive feedback means a lot, and we look forward to serving you again!

June 12, 2024

We received excellent service as usual! Robert is the best! He takes great care of my car! More

by BNBarinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Jun 12, 2024 -

Herb Chambers Honda responded

We appreciate you leaving us five stars! We look forward to seeing you again! - Herb Chambers Honda In Boston

June 09, 2024

I always get service here because the service is very fast and I really liked the service More

by Mariagoncalves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Herb Chambers Honda responded

Thank you for leaving us five stars! It's great to hear you appreciate our team's hard work and we look forward to serving you again! - Herb Chambers Honda In Boston

June 08, 2024

The person who work at the service advisor need to properly train . He’s the worst service advisor I had ever met .. 0 star . More

by kevinvien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot to ask his name
Jun 10, 2024 -

Herb Chambers Honda responded

Kevinvien, We're disappointed to hear about your experience with our service advisor. We strive for excellence in customer service. We want to address this issue with you, so please reach out when you can. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

June 01, 2024

Sean DaSilva was my service rep on a usual extended warranty case. Diagnostics showed one issue but symptoms pointed to something else entirely. We worked through the issue together and came to a great More

by Abram C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Jun 03, 2024 -

Herb Chambers Honda responded

Abram, we're delighted to hear that Sean provided exceptional service and helped resolve the issue with your daughter's car at Herb Chambers Honda In Boston. Thanks for sharing your positive experience!

May 31, 2024

Nelson Castillo was my customer service advisor for this event. All I can say is thank you to him and all those involved in another excellent service experience. More

by Daywalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Castillo
May 31, 2024 -

Herb Chambers Honda responded

Thank you for sharing your positive experience with Nelson and the team at Herb Chambers Honda In Boston! We're grateful for your continued support and look forward to serving you again next time!

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