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1,277 Reviews of Herb Chambers Honda - Service Center
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November 24, 2013
I had a mechanic problem with my car. I thought that I I had a mechanic problem with my car. I thought that I was going to spend several hours at the dealership but Teresa exceed my expectations, she was I had a mechanic problem with my car. I thought that I was going to spend several hours at the dealership but Teresa exceed my expectations, she was able to research and found the best option to fix my vehicle. I was very pleased with the results. More
by joaor
November 23, 2013
The service is great and professional. Tony Yuen is responsive and helpful. Along with Susan T, the team performs efficiently and delivers very good customer service. responsive and helpful. Along with Susan T, the team performs efficiently and delivers very good customer service. More
by sandra22
Employees Worked With
Susan T, Tony Yuen
November 20, 2013
I went in for service and I have to say, I was in good hands with Tereza Guzman my service consultant. She exceeded my expectations. She listened to my needs and handled the issue with a high level of pro hands with Tereza Guzman my service consultant. She exceeded my expectations. She listened to my needs and handled the issue with a high level of professionalism from the beginning, the middle and end of the service process. Ms. Guzman kept in touch with a follow up call a week later to see if everything was to my satisfaction. I was very pleased and will continue to do business with Herb Chambers as I have for 13 years. Thank you kindly, Nestor More
by Boston7272
Employees Worked With
Tereza Guzman
November 19, 2013
Well I went there with a 7yr. old warranty that expired and was due a full refund if not used.I had not used it and was given a full refund the on the spot.I didn't expect that I was shocked to get this ki and was due a full refund if not used.I had not used it and was given a full refund the on the spot.I didn't expect that I was shocked to get this kind of service!! HIGHLY RECOMMENDED THIS DEALER.THANK YOU! More
by 2007crv
Employees Worked With
Errol Gaudette GM.
November 19, 2013
Just want to say thank you Mr. Tony (Service Department) to help me everything.. He could explain me everything i want to know. and service wasn't take long time. T. Kantarattanakul to help me everything.. He could explain me everything i want to know. and service wasn't take long time. T. Kantarattanakul More
by thepoteja
October 17, 2013
I went in to have my tires replaced. Tony, the service rep., was very friendly. MJ, the technician, was very good. I'd highly recommend both. rep., was very friendly. MJ, the technician, was very good. I'd highly recommend both. More
by twcloud
September 30, 2013
Tony is very helpful with explaining the problem and solution. He is also patient with our many questions about the details of the service. He explains how the repair will resolve the vehicle issue in t solution. He is also patient with our many questions about the details of the service. He explains how the repair will resolve the vehicle issue in terms that we can understand. It is reassuring for us. More
by Jyuen2013
Employees Worked With
Tony Yuen
September 12, 2013
When i went in for service on my car both tony and kelly help me understand what my car needed, what serveries i could afford for that day and how long it was going to take to get everything all done. they help me understand what my car needed, what serveries i could afford for that day and how long it was going to take to get everything all done. they greeted me on the way in and out, they had great customers service and i appreciate their help . More
by CassandraDyer
Employees Worked With
Tony Yuen, Kelly Alicea
September 01, 2012
We are in Boston to drop our children at college, having traveled from Virginia. Last night, the friday evening before Labor Day weekend, our Odyssey began making a high pitched metallic squeal from undern traveled from Virginia. Last night, the friday evening before Labor Day weekend, our Odyssey began making a high pitched metallic squeal from underneath. We were desperate to get it diagnosed and fixed so we could continue getting our kids into their housing, and return to Virginia before the weekend was over. We arrived, unannounced, at the Herb Chamabers Honda service area at 8 AM this morning (Saturday) and were greeted pleasantly by Majid who very helpfully assured us that we would be seen quickly. He immediately got us to the service desk and we were put into the friendly and able hands of Paul Jackson who promised to try to get us a diagnostic update by 9:30. Sure enough, before 9:30 he called us with a diagnosis (brakes) and the car by noon. I am writing this back at our hotel as we wait for Mr. Jackson's call (it is now 10:00 AM). While the job is not yet completed, I'm writing this now because we have been so impressed with Majid, who's friendliness and helpfulness calmed our frazzled nerves, and especially with Mr. Jackson who's enthusiasm, friendliness, and competence were remarkable. They and the remainder of the staff that we dealt with gave us a sense that we were dealing with neighbors who were lending a helping hand, even though we were hundreds of miles from home. More
by aukerc
July 22, 2012
I went in to for service after purchasing new tires from a tire service center. This other service center failed to properly balance the wheels after 5 visits. Honda got me in the day I called (a Friday a a tire service center. This other service center failed to properly balance the wheels after 5 visits. Honda got me in the day I called (a Friday afternoon in July!), and Paul got the car in right away after hearing my very long crazy story of how, 2 weeks after I ran over a nail, I still could not get a smooth ride in my car. Not only are my wheels properly balanced now; but they cleaned the car; and Paul gave me a tire tread meter, so I won't get ripped off again if I need to get new tires somewhere. Of course, at this point, I think if I need new tires, I'll be calling Paul for an appointment. Especially after reading their rates on new tire costs -- I didn't save anything by going to one of those big tire places. Live and learn! More
by menew2010
