Herb Chambers Honda - Service Center

I went in to have my tires replaced. Tony, the service rep., was very friendly. MJ, the technician, was very good. I'd highly recommend both. rep., was very friendly. MJ, the technician, was very good. I'd highly recommend both. More

Tony is very helpful with explaining the problem and solution. He is also patient with our many questions about the details of the service. He explains how the repair will resolve the vehicle issue in t solution. He is also patient with our many questions about the details of the service. He explains how the repair will resolve the vehicle issue in terms that we can understand. It is reassuring for us. More

We are in Boston to drop our children at college, having traveled from Virginia. Last night, the friday evening before Labor Day weekend, our Odyssey began making a high pitched metallic squeal from undern traveled from Virginia. Last night, the friday evening before Labor Day weekend, our Odyssey began making a high pitched metallic squeal from underneath. We were desperate to get it diagnosed and fixed so we could continue getting our kids into their housing, and return to Virginia before the weekend was over. We arrived, unannounced, at the Herb Chamabers Honda service area at 8 AM this morning (Saturday) and were greeted pleasantly by Majid who very helpfully assured us that we would be seen quickly. He immediately got us to the service desk and we were put into the friendly and able hands of Paul Jackson who promised to try to get us a diagnostic update by 9:30. Sure enough, before 9:30 he called us with a diagnosis (brakes) and the car by noon. I am writing this back at our hotel as we wait for Mr. Jackson's call (it is now 10:00 AM). While the job is not yet completed, I'm writing this now because we have been so impressed with Majid, who's friendliness and helpfulness calmed our frazzled nerves, and especially with Mr. Jackson who's enthusiasm, friendliness, and competence were remarkable. They and the remainder of the staff that we dealt with gave us a sense that we were dealing with neighbors who were lending a helping hand, even though we were hundreds of miles from home. More

I went in to for service after purchasing new tires from a tire service center. This other service center failed to properly balance the wheels after 5 visits. Honda got me in the day I called (a Friday a a tire service center. This other service center failed to properly balance the wheels after 5 visits. Honda got me in the day I called (a Friday afternoon in July!), and Paul got the car in right away after hearing my very long crazy story of how, 2 weeks after I ran over a nail, I still could not get a smooth ride in my car. Not only are my wheels properly balanced now; but they cleaned the car; and Paul gave me a tire tread meter, so I won't get ripped off again if I need to get new tires somewhere. Of course, at this point, I think if I need new tires, I'll be calling Paul for an appointment. Especially after reading their rates on new tire costs -- I didn't save anything by going to one of those big tire places. Live and learn! More

I'm writing this review in reference to my direct experience with Paul. I dropped my car off for a variety of reasons over three separate occasions over the course of one week. Each time I was greete experience with Paul. I dropped my car off for a variety of reasons over three separate occasions over the course of one week. Each time I was greeted enthusiastically by Paul, and was given the some of the best customer service experiences I've ever received. He was empathetic and understanding to my needs as a customer and treated me with true personality and interest. I appreciate his dedication to my concerns and look forward to working with him in the future. More

Just had the WORST Service experience in a long time 2 1/2 hours for an oil change at Herb Chambers Honda. i was not directed where to go when i arrived ( Juan - Valet ) the Receptionist ( Meredeth ) was 1/2 hours for an oil change at Herb Chambers Honda. i was not directed where to go when i arrived ( Juan - Valet ) the Receptionist ( Meredeth ) was not at her station and because of that i sat for an hour thinking my car was being serviced. when i asked about my car and realized it wasnt being serviced i then waited another 1 1/2 hours before i got my car and yes i ended up paying for it because im a fool and dont cause a scene...the Service Rep Paul was very apologetic but never followed up with me when he said he would tell me how long it would take... thank God my lease is up next year and i will have no need to ever go back to their service department..this will be a huge factor in my decision weather or not i lease another Honda. The Follow up from the Service Manager was exactly what a good company should do...Mistakes happen and that's exactly what they are mistakes..its how they are handeled that shows what kind of a company you are..I am Satisfied with the resolution and hope that my next service trip will show that this was just a one time thing. More