Herb Chambers Honda - Service Center

Great service! I brought my CR-V in knowing there was something wrong with either the tires or the tire pressure monitoring system. The easy fix (nail in tire) was I brought my CR-V in knowing there was something wrong with either the tires or the tire pressure monitoring system. The easy fix (nail in tire) was quickly diagnosed and corrected. Unfortunately, on the drive home, the tire pressure indicator light came back on. I called and spoke with Susan,my service rep, and she had me come right back, and got my car back in for a closer look. Ultimately, three of the four sensors in the tires were found to be defective. I was given the choice of rescheduling a visit, or, if I could wait, they would fix all three that afternoon (I waited!). Susan was fabulous throughout (I should mention this was the Saturday before Thanksgiving, and everyone was hopping busy). I really appreciate that everyone wanted to make sure my car was really fixed and good to go; and that Susan communicated with me every step of the way. My car made it to Plattsburg and back Thanksgiving weekend, and is running great! More

Tereza is very nice. Tereza was my service advisor. She was very nice The car was taken car of very quickly and came back very clean. She was very nice. I came in f Tereza was my service advisor. She was very nice The car was taken car of very quickly and came back very clean. She was very nice. I came in for warranty work. What I don't understand is the disconnect between the service and parts department. I used to be one of the foremen at Acura of Boston in the 90s. If a customer asks for a price quote, we gave them a price quote. When I call Herb Chambers, I have to talk to the parts department then talk to the service department to get a price quote for a job. Times have changed. Thought it was odd when the service department could not quote me a price for work to be done. While I am commenting, I still have a bad taste in my mouth from the sales department from 2002. The 2003 Accords were coming out, new body style and Herb Chanbers would not take even $1 less than sticker. How many dealerships did Herb Chambers have back then? He has over 50 now. Was it worth it to lose a sale and have a potential customer customer walk out the door to Honda Cars of Boston where they negotiated the price, by about $1,500 I might add? We bought 2 cars from them. We only drive Honda products, was an Acura tech and I currently work down the street from your dealership. I potentially could buy a car from your dealership but price negotiating is a big thing for the consumer. Next year we may be in the market for a new Honda. More

Herb Chambers Service staff Rocks! I've been getting Honda service for my Honda Civic for 2 years now, oil changes, replaced tires after hitting potholes on Boston streets, brake servic I've been getting Honda service for my Honda Civic for 2 years now, oil changes, replaced tires after hitting potholes on Boston streets, brake service, rebalancing and tire rotation, transmission and brake fluids replacement, air and cabin filters. Well done! Tereza has been particularly helpful. More

A++++ Was in for the maintenance minder a service and a recall as well it didn't take too long and they even washed and vacuumed after! Was in for the maintenance minder a service and a recall as well it didn't take too long and they even washed and vacuumed after! More

Civic Maintenance and Upgrade Went back to Herb Chambers for some upgrade and maintenance. I always have Tony Yuen deal with my car. He is very generous, and make sure that you get Went back to Herb Chambers for some upgrade and maintenance. I always have Tony Yuen deal with my car. He is very generous, and make sure that you get car back ASAP. The process is very smooth when you have Tony. He is also very helpful in tips on how to maintain your car in the best condition, so I always appreciate his advice. Ask for Tony next time you go to Herb for any maintenance or upgrade! More

Quick and honest I had what I thought was a slow leak in my rear driver's side tire and drove to Herb Chsmber's Honda in Boston on a Saturday morning with no appointme I had what I thought was a slow leak in my rear driver's side tire and drove to Herb Chsmber's Honda in Boston on a Saturday morning with no appointment. David Ricard took me in immediately, and within 30 minutes got back to me to let me know that they checked it all out and the tire was fine, just the PSIs were off (probably due to cold weather). He didn't charge me at all! David was friendly, courteous, and I'll be asking for him from now on! They're lucky to have him! More

I have never met Susanne Moore face to face I live in Cranford, NJ and I have never met Susanne Moore from Boston Herb Chambers Honda face to face. Susanne helped me today to take care of my da I live in Cranford, NJ and I have never met Susanne Moore from Boston Herb Chambers Honda face to face. Susanne helped me today to take care of my daughter's old good Honda Accord 2002. I was updated in details on a state of the car, repairs that have to be done ASAP and car problems to take care as soon as I can. I got a call from Susanne as soon as repair was finished and it was earlier than was promised. All communication was detailed and friendly, I appreciate Susanne's help very much. More

Great experience with Tony Y. Tony Y. was great. I had my best experience so far at this service place with Tony. He was very patient, friendly and professional. He showed me which Tony Y. was great. I had my best experience so far at this service place with Tony. He was very patient, friendly and professional. He showed me which parts of my car need to be worked on and also found the best package for me price-wise. He also recommended further works for my car. Thanks, Tony! More