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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,277 Reviews

1,277 Reviews of Herb Chambers Honda - Service Center

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October 03, 2024

In service it is good when you go to get your vehicle serviced look for Nelson More

by ramon pena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Castillo
Oct 03, 2024 -

Herb Chambers Honda responded

Ramon, thank you for recommending Nelson & the team here at Herb Chambers Honda In Boston! We look forward to serving you again in the future!

October 03, 2024

Smooth as silk. Fast and clean. Kudos to Sean De Silva for excellent coordination and communication. More

by richardolken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean De Silva
Oct 04, 2024 -

Herb Chambers Honda responded

Richard, thank you for the positive feedback about your recent visit here at Herb Chambers Honda In Boston! Sean & the team look forward to serving you again in the future!

October 02, 2024

One of the best stuff they take care of the cars very well too love them More

by olgerkorca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Herb Chambers Honda responded

Thank you for trusting the Herb Chambers Honda In Boston team with the care of your vehicle! We're grateful for your support and look forward to seeing you at your next visit!

October 02, 2024

Sean DeSilva was super helpful and clear -- made my service very easy. I appreciated his explanation of the work up front. More

by fsteinfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Oct 03, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Sean made your service experience easy and transparent at Herb Chambers Honda In Boston. Thank you for sharing this positive feedback!

September 29, 2024

I was having issues with my car. Had to get a recall done, alarm going off and stiff steering wheel. The car service advisor Sean helped me out tremendously. He would call to give me More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Oct 01, 2024 -

Herb Chambers Honda responded

Rita, we're delighted to hear that Sean went above and beyond to assist you at Herb Chambers Honda In Boston. Thanks for sharing your positive experience!

September 28, 2024

Sean DeSilva is always super helpful when I come in. He kept me very informed More

by shanaejones2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Sep 30, 2024 -

Herb Chambers Honda responded

We're happy to hear Sean always provides such helpful service! Thanks for being a Herb Chambers Honda In Boston customer. We look forward to your next visit!

September 28, 2024

The service is always great, no complaints here. Nelson always presents with great customer service More

by cassytyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson
Sep 30, 2024 -

Herb Chambers Honda responded

Thank you for trusting Nelson & the Herb Chambers Honda In Boston team with your service needs! We're grateful for your support and look forward to seeing you at your next visit!

September 27, 2024

At Herb Chambers Honda, I feel home, the service technician is always on point. Specifically, Sean, he’s very knowledgeable, professional, courteous, and he’s always attentive to his customers. More

by Jean Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Sep 27, 2024 -

Herb Chambers Honda responded

Jean Paul, we're delighted to hear that Sean and the team at Herb Chambers Honda in Boston made you feel right at home. Thanks for sharing your positive experience!

September 24, 2024

Friendlier employees needed. Especially in the service department. Cashier was rude, refused to provide carwash coupon More

by Kiabhearw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Castillo
Sep 24, 2024 -

Kiabhearw2 responded

The prices of a simple service job has tripled over the years here and you never honor your promises to the customers such as quality service or even consistent car washes (for the prices we spend, wow)!! Too much “business” and not enough focus on the actual customer!!

Sep 30, 2024 -

Herb Chambers Honda responded

Thank you for the review. I'm disappointed to hear about your experience and will make sure this feedback gets addressed with the appropriate members of our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

September 21, 2024

Went for my oil change and was greeted with warmth, positivity and someone who loves doing the job. I was told my car might take about 2 hrs and instead of waiting g around Sean arrange a shuttle ride More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Sep 23, 2024 -

Herb Chambers Honda responded

Cristina, we're delighted to hear that Sean provided such excellent service during your visit at Herb Chambers Honda In Boston. Thanks for sharing your positive experience!

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