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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,368 Reviews
Call Service Center (617) 731-0100

1,368 Reviews of Herb Chambers Honda - Service Center

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July 31, 2025

Sean DeSilva was very professional and treated me right. I came into the dealership with an ongoing A/C problem. The A/C would not hold a charge, even after the condenser had been replaced (known Honda Ci More

by russrome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Report | Print
July 30, 2025

Terrible experience. Brought it in over 2 days due to tire light being on and it’s still on. Will never bring my car back to this dealer. Care more about making money and More

by alarson
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot name
Report | Print
Jul 30, 2025 -

Herb Chambers Honda responded

We strive for thorough and attentive service, so it's disappointing to learn about your situation. Please reach out at your convenience; I'd like to address this matter personally and ensure a proper resolution. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

July 30, 2025

Very pleased every time. Thank you for your quality service, kindness, and attention. Looking forward to going again. More

by debarrosla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Jul 30, 2025 -

Herb Chambers Honda responded

Thank you for sharing your feedback about the Herb Chambers Honda In Boston team! We look forward to welcoming you back in the future! Safe travels!

July 27, 2025

Sean is always fantastic! Been coming for years, he’s the best, I’m glad he’s always here when I come. More

by bethcannon75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Jul 29, 2025 -

Herb Chambers Honda responded

Hi Beth, thank you for sharing your feedback about Sean and our team! We appreciate your business, and we’ll be sure to share your kind words. See you next time at Herb Chambers Honda in Boston!

July 17, 2025

Recent service on my 2012 Honda Accord have always been exceptional. The starting point is with one of your Service Advisor Sean DeSilva. His patience answering my questions on service and cost on my car More

by jhoward930462000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Report | Print
Jul 17, 2025 -

Herb Chambers Honda responded

We're glad to hear from you and we can't wait to pass along your review to Sean. Thank you for choosing Herb Chambers Honda In Boston, take care!

July 15, 2025

They are the best dealership that I have ever dealt with. They have great customer service. More

by yunggeezi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Herb Chambers Honda responded

We’re happy to hear that and truly appreciate your kind words about our customer service at Herb Chambers Honda in Boston. We look forward to serving you again! Safe travels!

July 12, 2025

Herb Chambers Honda of Boston provides excellent service and the staff is great to work with. They always inform you on the status of the work being done on your car, and the time it will be completed More

by Raw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Herb Chambers Honda responded

Hi Raw! Thank you for sharing your review! We are thrilled that you had such a positive experience with us, and we hope to welcome you back to Herb Chambers Honda in Boston in the future. Have a great day!

July 11, 2025

I received good service throughout the duration of the repair. I was kept informed by my rep of every progress. More

by jbart400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Herb Chambers Honda responded

Thank you for sharing your experience! We are thrilled to hear that our team kept you informed and provided prompt, thorough service. We appreciate your support of Herb Chambers Honda in Boston!

July 11, 2025

Excellent service professional and prompt. Very kind personnel and they took good care of my car More

by Shoshoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Herb Chambers Honda responded

Hi Shoshoni! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers Honda In Boston! We'll see you next time!

July 07, 2025

They were very helpful and gave me insight on the status of my car if needed. More

by Rafaelroru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Jul 07, 2025 -

Herb Chambers Honda responded

Hi Rafa, we're glad our team was helpful and kept you informed about your car at Herb Chambers Honda in Boston. We look forward to serving you again! Safe travels!

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