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Herb Chambers Honda - Service Center

Boston, MA

4.8
1,277 Reviews

1,277 Reviews of Herb Chambers Honda - Service Center

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March 03, 2025

Robert hall is one of the best employees that herb chamber Honda dealer, very good customer service and good and fast service More

by aurelio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Herb Chambers Honda responded

Aurelio, we're delighted to hear that Robert provided you with excellent service at Herb Chambers Honda In Boston. Thank you for the kind words and support!

February 28, 2025

Customer service is horrible but they did a great job cleaning my car, I’m always satisfied with the way my car is detailed but there’s always an issue with the customer service. More

by AJoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Senior service advisor
February 28, 2025

I brought my car in to see what was wrong with my car, I was charge 200$ for a diagnostic test, however code p2096 was the problem , and that problem was ignored (Bank1) instead that go to (bank2) and tel More

by Love glover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Herb Chambers Honda responded

I'm sorry to hear about your experience with the diagnostic test. We strive for accuracy and transparency in our services, so it's concerning that we may have missed addressing the main issue you were facing. I understand how frustrating this must be, and I'd like to discuss it further to see how we can make things right. Please feel free to reach out at your convenience. Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

February 22, 2025

Sean DeSilva provide courteous, efficient service and clearly communicated with me throughout the post-accident repair process. I look forward to returning for future service needs. More

by JSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 24, 2025 -

Herb Chambers Honda responded

We're delighted to hear that Sean provided you with excellent service throughout your experience here at Herb Chambers Honda In Boston. We look forward to assisting you with any future needs!

February 19, 2025

Sean went above in beyond with getting my vehicle in for a recall. Gold standard of service. More

by Brian O’Connor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 19, 2025 -

Herb Chambers Honda responded

Brian, We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Honda In Boston

February 17, 2025

Excellent customer service, friendly atmosphere and most of all, a gentleman by the name of Sean DeSilva who makes your visit a pleasant one. He makes you feel at home and makes sure that your satisfied. Gr More

by snorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 17, 2025 -

Herb Chambers Honda responded

Thank you for the fantastic feedback! We're delighted to hear that Sean provided such excellent service and made your visit to Herb Chambers Honda In Boston a pleasant one. We appreciate your support and look forward to welcoming you back in the future!

February 16, 2025

My entire experience with Herb Chambers Honda Car dealership was excellent. From the time I drove up and was warmly greeted by the young man that took Car keys. The servant agent, Mr. Robert Hall w More

by Bamasweet1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Herb Chambers Honda responded

We're delighted to hear about your excellent experience at Herb Chambers Honda in Boston! It's wonderful that our team, including Mr. Robert Hall and the secretaries, made your visit pleasant while addressing the recall on your car. We appreciate you taking the time to share this feedback and look forward to serving you again in the future!

February 14, 2025

Excellent customer service ,Nice friendly people ,I definitely recommend it to everyone l know if they need car repairs More

by Yanliang617
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 14, 2025 -

Herb Chambers Honda responded

Yanliang617, thank you for recommending Herb Chambers Honda In Boston! We're delighted to hear that our team provided excellent customer service. We appreciate your support and look forward to assisting with any future car needs!

February 13, 2025

Scheduled drop off 730am met Sean at the counter and he explained what the recall was for. He gave me a timeline and it exceeded my expectations More

by hopkins9021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Feb 13, 2025 -

Herb Chambers Honda responded

We're delighted to hear that Sean provided such excellent service and exceeded your expectations at Herb Chambers Honda In Boston. Thank you for sharing your experience with us! Safe travels!

February 13, 2025

nd I had an outstanding experience thanks to Sean DeSilva. The side mirror parts had been ordered a few days prior, but when installation began, we discovered that the wrong mirror side had been deli More

by lauraa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Feb 14, 2025 -

Herb Chambers Honda responded

Laura, we're delighted to hear about your positive experience with Sean at Herb Chambers Honda In Boston. It's wonderful that he went the extra mile to ensure you were taken care of and left satisfied. Thank you for sharing such a detailed review!

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