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Herb Chambers Honda

Boston, MA

4.8
2,516 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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720 Morrissey Blvd

Boston, MA

02122

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Showing 2,516 reviews

December 02, 2024

Herb Chambers Honda Boston Center is an excellent service. It's easy to book/modify an appointment online. I brought my Honda CR-V Hybrid 2025 to Herb Chambers Honda Boston for a steering issue recal More

by PhuHo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Dec 02, 2024 -

Herb Chambers Honda responded

Thank you for recommending Herb Chambers Honda In Boston! We're delighted to hear that Sean DeSilva and our team provided excellent service during your visit. It's great to know the repair met your expectations, and we appreciate your patience with the timing. We look forward to serving you again in the future!

December 01, 2024

We went in for a test drive, and Keith took great care of us. We ended up purchasing an HRV thanks to Keith. He was honest and worked with us to give us the best deal possible with what we had. More

by Terence
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lascelle McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
Dec 02, 2024 -

Herb Chambers Honda responded

Terence, it's fantastic to hear that Keith provided you with such excellent service at Herb Chambers Honda In Boston. Enjoy your new HR-V and please don't hesitate to reach out if there's anything else we can do for you!

November 30, 2024

Norllin helped me with my state inspection sticker today. He was very pleasant and also took the time to explain the couple of recall notices that are on my car and that we’d get them taken care of at my nex More

by DanielleLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norllin
Dec 02, 2024 -

Herb Chambers Honda responded

DanielleLH, we're delighted to hear that Norllin provided such a smooth and informative experience for you at Herb Chambers Honda In Boston. Thank you for sharing your positive feedback!

November 29, 2024

Always attentive and providing great service. They are always there to assist when you need them. More

by rdiprossi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Horllin Soto
Nov 29, 2024 -

Herb Chambers Honda responded

We really appreciate you taking the time to leave Herb Chambers Honda In Boston this awesome review, thank you!

November 26, 2024

I recently leased a car in August that was defective since day one. I was told several times that nothing was wrong with the car until they finally figured out the cell battery was defective in which my More

by Sasha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Pasquarella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Herb Chambers Honda responded

Sasha, thank you for the review. I'd like the opportunity to provide some clarification regarding this situation. According to our records, you initially brought your vehicle to another dealership that simply charged your battery and told you nothing was wrong. When this did not address your concerns, you brought your vehicle to us and we determined that your battery had a bad cell & replaced it. Since then, a rodent chewed the wiring harness and we understand this issue is being taken care of at our Westborough Honda location. Beyond the initial purchase and one battery replacement, we have not seen your vehicle since. You & I have spoken on numerous occasions to address these concerns, so it's disappointing to hear that you've been left with this impression. If there's anything we can do to assist you further, please feel free to contact me directly. Thanks again, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

November 24, 2024

Sofía me saludó cuando entré a Herb Chambers Honda. Aprecié que respondiera todas mis preguntas, me llevara a dar una vuelta en el auto que me interesaba, pudiera negociar el precio del auto que entreg More

by rla1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nermi Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sofia Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Herb Chambers Honda responded

¡Gracias por compartir tu experiencia en Herb Chambers Honda In Boston! Nos alegra saber que Sofía y Nermi hicieron un trabajo excepcional ayudándote con la compra de tu nuevo auto. Apreciamos tus recomendaciones y esperamos verte nuevamente en el futuro.

November 23, 2024

Superb service and very friendly, personable staff! And Honest too! They called to make sure I wanted to replace tires that weren't completely worn out. Outstanding. I never like having to go in for se More

by crawdady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norllin
Nov 25, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Norllin and the team at Herb Chambers Honda in Boston made your service experience outstanding! Thanks for sharing such positive feedback. We'll be here whenever you need us next!

November 22, 2024

Very good experience each time with Sean. Always quick fast and responsive service. Thank you More

by brehardeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Nov 25, 2024 -

Herb Chambers Honda responded

We're glad to hear Sean consistently provides quick, fast, and responsive service at Herb Chambers Honda In Boston. We look forward to serving you again next time! Safe travels!

November 20, 2024

Sean DeSilva has exceeded my expectations every time I've worked with him over the past 6 years. He is a seasoned, thorough, thoughtful, personable, dedicated professional. He addressed every concern I came More

by T A Barnard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Nov 20, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Sean consistently provides exceptional service at Herb Chambers Honda In Boston. It's great to know he addressed all your concerns and made the process seamless for you. Thank you for sharing such a detailed review, we appreciate your continued trust in us!

November 20, 2024

Sean was great to work with. He did a great job at explaining what was going on and providing perspective on the why's/what it "x" means short term vs long term. It's refreshing More

by Riss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Desilva
Nov 20, 2024 -

Herb Chambers Honda responded

Thank you for sharing your experience with Sean at Herb Chambers Honda In Boston! We're delighted to hear that his clear explanations and advocacy made a positive impact. We appreciate your feedback and look forward to assisting you in the future!

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