Herb Chambers Honda

Although I received a good price on my car, I found that the salespeople I dealt with at this dealership would say anything to make a sale, even if they weren't being completely honest. For example, the ph the salespeople I dealt with at this dealership would say anything to make a sale, even if they weren't being completely honest. For example, the phone salesperson assured me they had all of the colors of my car in stock for same-day purchase; when I showed up at the dealer, I discovered that there was only one color available (if I wanted a different color, I'd have to wait a few days for delivery). The salesperson told me I could put part of the purchase price on my credit card in order to earn credit card "points"--he positioned this as a "favor" that he would do for me; I later discovered that he had used this ploy to trick me into putting down a much larger deposit ($3000 instead of $1000) than I was required to put down. When I asked him why he wasn't honest with me, he got very angry and wouldn't respond; meanwhile, another salesperson told me that they didn't like to use the word "deposit" because it scared customers away. When I was negotiating the deal (on a Friday), the salesperson assured me I would receive my car on Monday. When I called on Monday to arrange to pick up the car, the salesperson claimed he had never promised it would be available to pick up on Monday, and that it wouldn't be ready until Tuesday night. I would never purchase a car from Keith Banks-Obanor again. Although he is a very smooth salesperson, he is also very slippery... and would say anything to make a sale, even if it's not entirely true. Finally -- lots of other smaller complaints. When I picked up my car, they proudly showed me a document indicating that they had done a full inspection of the car prior to my arrival. However, when I drove the new car home, I discovered that the tire pressure light was on and the tires were almost completely flat. Not a big deal (I just stopped at a gas station and filled them up), but it made me think they had either rushed the inspection or hadn't really done it at all. In addition, my car was missing the floor mats. When I called the next day to ask for the floor mats, Keith was *very* annoyed to hear about it and I had to push very hard to get him to provide them to me. Such a rude individual. People like him give car dealers a bad name. More

The sales man Alex does not give me pressure during negotiation. I had time to think price and check others. And very fair price. Actually I got better offer than Honda Nationl offer. The dealer is negotiation. I had time to think price and check others. And very fair price. Actually I got better offer than Honda Nationl offer. The dealer is open until 9pm. This is easy to stop by the dealer after work. More

The staff was very helpful and accommodating. Everyone was courteous and helpful throughout the whole process leading up to my decision to purchase, as well as afterwards when I had further questions. The was courteous and helpful throughout the whole process leading up to my decision to purchase, as well as afterwards when I had further questions. The process was very fast and simple. I don't think I was offered enough information on the additional warranties and protection plans they had to offer, which made it feel like the sales manager was just in it for quick commission. But overall, a great experience. More

Giau was patient, helpful, informative, friendly and a pleasure to do business with. I walked into the dealership on a Monday evening with my father. My only goal that night was to get information about pleasure to do business with. I walked into the dealership on a Monday evening with my father. My only goal that night was to get information about what my options were. I was planning on replacing my 2001 Honda Civic with something that had all wheel drive or 4-wheel drive. Within a couple of hours, I wrote a check and was making plans to pick up my new Honda CRV. I thought I was just "browsing" but in the end I ended up buying. I really appreciated Giau's good work and will definitely consider purchasing future cars from him. More

The dealership is conveniatly located in Boston on Green line. The dealeship is clean with ample space and good product demo. Sales and Manager staff are professional and knowlageble. I dealt with Chris an line. The dealeship is clean with ample space and good product demo. Sales and Manager staff are professional and knowlageble. I dealt with Chris and James. Very fair and compatitive pricing and great service. More

I had a GREAT experience with Herb Chambers of Boston. Howie Reske and Kathy Smith worked with me in getting a price on a new Honda that I would be pleased with. Kathy walked me through everything about m Howie Reske and Kathy Smith worked with me in getting a price on a new Honda that I would be pleased with. Kathy walked me through everything about my Honda Coupe and Jedo Gonclaves was awesome with setting up my great finance package. Overall, the team that worked with me was such a pleasure, one of the most positive experiences I have had with a dealership. I looked forward to corresponding with Howie, Kathy, and Jedo, who all played an integral role in creating a very positive experience for me. I applaud the team that they have there and am very receptive to no pressure selling, which is something that Herb Chambers of Boston employs. I felt very comfortable giving my business and left with a smile on my face. Their services department is also great. Not your typical service that you get from a dealer, they actually aim to make you happy. They even wash and vacuum your car without any extra charge. These little things make customers happy, and Herb Chambers of Boston knows that. I HIGHLY recommend anyone looking for a new or used car to seriously consider this dealership, again Howie Reske, Kathy Smith, and Jedo Gonclaves were the only 3 people I dealt with and each one was awesome! Visit their services department as well! More

This dealership is definately number one in customer satisfaction. The prices cannot be beat, and they sales team are willing to work with their customers to commence an agreement that is satisfactory satisfaction. The prices cannot be beat, and they sales team are willing to work with their customers to commence an agreement that is satisfactory to both parties. It is important to also note all the "little things" that make a great deal once the purchase has been completed. The team makes sure that you are satisfied, and work hard to take care of all the sometimes cumbersome paperwork, registry details, and arrangements for delivery, etc. This is the third fifth car my family has purchased from this dealership, and Howie especially, and we would not go anywhere else. Thank you!! More

Kathie was great to deal with. This is our second car we have leased with Herb Chambers and Kathie. She always returned my calls/emails and was always so courteous to myself and my children. I would defin have leased with Herb Chambers and Kathie. She always returned my calls/emails and was always so courteous to myself and my children. I would definitely purchase another car with Kathie. You are lucky to have such a great employee working for with you. She is an asset to your company! More

I recently purchased a 2009 Honda Accord & it was much easier than i imagined it to be. The customer service was not only impeccable, but it was a very speedy & smooth experience. I signed the papers & I easier than i imagined it to be. The customer service was not only impeccable, but it was a very speedy & smooth experience. I signed the papers & I was able to pick my car up the next day with no issues. I am proud to say I am the owner of a new 2009 Honda Accord thanks to the help of Herb chambers of Boston. More

We just purchased new Honda CR-V. This was by far the easiest vehicle purchase we have ever made (9 Honda's so far). I normally hate shopping for a new car and having to deal with cut-throat salesme easiest vehicle purchase we have ever made (9 Honda's so far). I normally hate shopping for a new car and having to deal with cut-throat salesmen...but my recent purchase of a CR-V at Herb Chambers Honda of Boston was a breath of fresh air. Prior to coming to Herb Chambers, my wife and I had shopped around at several local dealerships...invariably we ran into one issue or another; can't find the vehicle we want, wrong color, wrong price, or downright insulting offers on our trade-in. We finally got a referral, from a relative, to speak to the sales manager at Herb Chambers Honda, Howie Reske. We contacted Howie Reske directly. Howie is a no-xx kind of guy. He gave us a great trade-in price for our car and a great vehicle price on the new CR-V. Howie turned us over to one of his sales reps, Jose Carrasquillo. Both Howie and Jose were very honest, friendly, and accommodating. The car was delivered 2 days later to two very satisfied customers. Thank you Howie and Jose! More