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Herb Chambers Honda
Boston, MA
2,819 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 2,819 reviews
December 23, 2013
I bought my 2009 Honda CRV last year and had a great experience with James Shaughnessy and everybody on the Herb Chambers team who helped me with my purchase. I`ve since had my Honda in for service and experience with James Shaughnessy and everybody on the Herb Chambers team who helped me with my purchase. I`ve since had my Honda in for service and each time that I `ve visited the service area I received exceptional service done on my Honda. More
by Beefman81
December 15, 2013
Received a very fair price for my trade in and for my purchased Ridgeline at this dealership. Recovered a customer incredibly well. Take customer service very seriously. purchased Ridgeline at this dealership. Recovered a customer incredibly well. Take customer service very seriously. More
by jalme69
December 12, 2013
i bought a car from here and met all these people that were really helpful at the service dept. .ive taken it in @5 times now .it is still on the warrenty ..they really are efficent ...each one of the pe were really helpful at the service dept. .ive taken it in @5 times now .it is still on the warrenty ..they really are efficent ...each one of the people mentioned were very concerned on what i needed .spoke to ron the mechanic also and he explained how the coolant worked .someone else( didnt get his name)5plus found the extra set of keys which saved me 50-100dollars great crew at service . i highly recommend this service dealer...5 plus stars More
by zoey357
Employees Worked With
service dept. robert hall, susan, lawrence, tony,valet guys ,and ron ,girls at the appt. desk
December 10, 2013
Working with Michael was great! I am not a car person and he made the experience very pleasurable. The customer service all around was very kind and accommodating. Michael was very informative but also did he made the experience very pleasurable. The customer service all around was very kind and accommodating. Michael was very informative but also did not pressure me into making a decision which made me feel comfortable and at ease about buying a new car. He was also very helpful in negotiating a great price for such a reliable car. I walked away feeling very satisfied! More
by JulieMadden
December 07, 2013
I have used Herb Chambers Honda both to buy cars (four) and for service and I have always been very pleased with their attentiveness, efficiency, and quality. The cars I've bought have lasted long and need and for service and I have always been very pleased with their attentiveness, efficiency, and quality. The cars I've bought have lasted long and needed only normal service and when I have needed service it's been excellent. Herb Chambers treats his customers in a first-class way with a great waiting room, free coffee, and television for those who want it. The staff is friendly and efficient. I know there is an opinion out there that dealers don't do service well or inexpensively but Chambers rebuts that opinion. More
by dajebj
Employees Worked With
Tony Yuen
December 06, 2013
I had a great experience going thru this process with the help of Mr. Johnson. He helped me greatly, was patient, clear in understanding and very professional. I will definitely recommend this dealer to my help of Mr. Johnson. He helped me greatly, was patient, clear in understanding and very professional. I will definitely recommend this dealer to my friends. Thanks More
by emilyerik
December 03, 2013
We went to the facility to look for a used Honda Accord listed on the internet. Unfortunately , that car was purchased earlier in the day. Eric Poulson kindly assisted us and found a similar one which was listed on the internet. Unfortunately , that car was purchased earlier in the day. Eric Poulson kindly assisted us and found a similar one which was less expensive. We are very happy with this purchase , my son really loves the car. Customer service was wonderful. I highly recommend this place and Eric. More
by Hathai
Employees Worked With
Eric Poulson
December 02, 2013
Even though we didn't buy a car at Herb Chambers, we were treated with respect, and everyone at the dealership was very friendly. Eric was especially considerate of our needs, and very patient with us. were treated with respect, and everyone at the dealership was very friendly. Eric was especially considerate of our needs, and very patient with us. More
by sjakob
Employees Worked With
Eric Poulson
November 30, 2013
While I didn't purchase a vehicle thus far, my test drive experience was excellent. Dewayne was thorough, upfront, personable and gave excellent customer service. If I do end up purchasing from this drive experience was excellent. Dewayne was thorough, upfront, personable and gave excellent customer service. If I do end up purchasing from this dealership, it would be strongly in part because he had great energy and I didn't feel pressured. -Chrissy More
by cmtucciarone
Employees Worked With
Dewayne Holman
November 29, 2013
Once I bought my brand new car I was on my own. My driver Once I bought my brand new car I was on my own. My driver side door was recalled after 2 months and I needed to go back to the dealer to fix it... U Once I bought my brand new car I was on my own. My driver side door was recalled after 2 months and I needed to go back to the dealer to fix it... Unfortunately they made a error and my stereo didn't work after they fixed the broken door and I had to go back again. This was very inconvenient with my work and I had to argue to get a ride for this 2nd visit. I have not been very impressed. More
by hbuzby
Employees Worked With
No one special
