Herb Chambers Honda
Boston, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Eric Poulson is an excellent sale-guy! Eric Paulson at Honda Herb Chambers in Boston, MA was phenomenal. We would consider ourselves somewhat very knowledgeable in terms of weighing pros an Eric Paulson at Honda Herb Chambers in Boston, MA was phenomenal. We would consider ourselves somewhat very knowledgeable in terms of weighing pros and cons when obtaining a reliable car. My husband and I examined and did our research on the value of leasing a vehicle versus buying a low mile vehicle and which would of the two options would have the best value for our money. We researched most if not all the details and came to the dealership prepared to ask the tough questions. Normally most salesmen/women determine how much you know and then try to convince you according to what they feel will be suitable for themselves, but not Eric. P. He was knowledgeable and backed up his information with hard facts. He was super patient and generally a pleasure to do business with. He did not "B.S" his way into getting a sale but was genuinely working hard to ensure we get the best value of our money. He also went above and beyond by coming in on his days off and even on Sunday morning to ensure he was with us through out the transaction because we financed the car from an out-of-State bank and the transaction took a few more days than a regular in-state transaction. We were amazed at his ability to be very friendly while maintaining a level of professionalism. We would definitely recommend him to our friends and family. More
Our Honda salesperson Eric Poulson made the difference We recently came in to buy a new Odyssey and worked with Eric Poulson. He made the process very pleasant. I feel he gave us great advice and service-- We recently came in to buy a new Odyssey and worked with Eric Poulson. He made the process very pleasant. I feel he gave us great advice and service--even helping us get a used when we were thinking new, as it was an overall better value. He was communicative and friendly throughout the afternoon, and very good at following up after the sale to take care of some features we wanted added and finalize the paperwork, etc. Eric Poulson was great, and the real reason we are happy with our experience at Herb Chambers Honda of Boston. More
Thanks to special man Eric poulson i had an amazing experience with herb chambers Boston.i want to thanks Eric Poulson agreate man and very helpful. Seriously I got another offer from i had an amazing experience with herb chambers Boston.i want to thanks Eric Poulson agreate man and very helpful. Seriously I got another offer from other dealer. But I was confused little bite but Eric is very professional he helps me to make the right choice. Also the day of the delivery he spends two hours explaining to me the use of the car. As I sai if anyone want to buy car just ask Eric pouulson. More
Amazingly good experience I can only echo the highly favorable reviews I see here----and then some. Let me single out two people in particular: Lee Arouth, the Sales I can only echo the highly favorable reviews I see here----and then some. Let me single out two people in particular: Lee Arouth, the Sales Manager. I first met Lee early on when the 2015 Honda Fit was simply not available at the dealership. There was a really good lease deal, which unfortunately was due to run out before a car was scheduled to come in. Without hesitation Lee promised to honor that offer no matter when a car arrived, and he promised to watch for the car I wanted and let me know. That's exactly what he did --- the car arrived many weeks later, and the lease was honored. Second: Eric Poulson, sales, who handled the details of getting the lease completed. wrote the number down and explained all the details clearly and patiently. It took about 10 minute to complete the deal. Eric personally delivered the car to me at my home and went over ever detail of the setup. Unfortunately, on the way back to the dealership, with Eric driving and me going along in the passenger seat, there was an accident. None of what happened was Eric's fault. None. I want to emphasize that. Fortunately the damage was relatively slight, the repairs very fast, and redelivery took place within three days. Eric remained available to me, and informative the entire time. I know many negative things have been written and said about people who work at car dealerships. I've even said some of them. Not this time. Herb Chambers should be proud that professionals like Lee and Eric are part of his team. I am surely proud to have spent time with them. I hope and expect to place this exact same review on a different location. More
Great recent experience!! Recently, I went in and traded in my current car for a Honda Civic, and it was such a stress-free process compared to when I went to other dealerships Recently, I went in and traded in my current car for a Honda Civic, and it was such a stress-free process compared to when I went to other dealerships. My salesman Erik Moran was very helpful and clear. Prior to going into Herb Chambers Boston, I got terrible customer service at other dealerships and no one cared about helping me find what I wanted. Erik was great, and I would certainly recommend Herb Boston to anyone that asks me. Thank you!! More
great experience overall great experience, excellent product knowledge of the technology including setting up my bluetooth and radio. Also explained all my financing overall great experience, excellent product knowledge of the technology including setting up my bluetooth and radio. Also explained all my financing options for lease vs. purchase. More
Purchased a used Honda CRV Excellent dealership. I was interested in a Honda CRV and wanted one that was silver with a moon roof and they just happened to have one on the lot. Excellent dealership. I was interested in a Honda CRV and wanted one that was silver with a moon roof and they just happened to have one on the lot. I went to the there on a Sat morning and dealt with Steve Roach. He showed me the car and I test drove it and the car was in excellent shape with low mileage. I wanted the car and made an offer less than the price on the window and they agreed to it with a few extras. I had the car delivered to me at my home which saved me a trip to Boston. And also I noticed that the cargo curtain was missing. They found it and once again delivered that to my house also a few days later. Steve was very cordial and friendly and I wouldn't mind doing business with him or the dealership in the future. More
My experience !! We recently purchased a two cars from Honda Chambers!! Eric Poulson was absolutely the best and pleasure to work salesperson !! If you need a car Er We recently purchased a two cars from Honda Chambers!! Eric Poulson was absolutely the best and pleasure to work salesperson !! If you need a car Eric is the best very professional ,knowledge and pleasant ! Me and my husband were pleasantly surprise !! Great experience !! More
Herb Chambers Honda of Boston, You're Family! I would like to consider Herb Chambers Honda of Boston part as family, because that is how they made me feel throughout my first car purchase process! I would like to consider Herb Chambers Honda of Boston part as family, because that is how they made me feel throughout my first car purchase process! I did not feel like one more customer, I was sincerely guided and provided with the best options out there according to my current needs and financial position. Even after the purchase they exceeded my expectations. They are still there for me with every step of the way, as a first time car owner, and have not thrown me to the side after my purchase. Thank you Herb Chambers Honda of Boston Staff for making my first purchase welcoming, fun, and a wonderful day to remember for many years to come. Thanks Erick for your time, dedication and patience throughout this whole process! More
Wouldn't recommend this place to anyone. I would not recommend Herb Chambers to my worst enemy. Buying a used car could not have been a worse experience for me. After test driving a few cars, I would not recommend Herb Chambers to my worst enemy. Buying a used car could not have been a worse experience for me. After test driving a few cars, I decided to go with a 2009 Subaru Legacy, a good, reliable AWD car. The same day I drove it off the lot, tons of problems started happening: loud vibration from the transmission, grinding from the gearbox, shot front suspension, blown out stereo speakers, and a bad ABS sensor. It was immediately obvious to me (and the HC mechanic I later drove with) that the car had not been inspected before it was sold. HC later misdiagnosed the problem and replaced a wheel bearing unnecessarily. Problems persisted. I got the issues diagnosed at a Subaru dealership, but HC agreed to replace only the transmission mount, which was the cheapest on the list of problems. I made an appointment to have the part replaced, left the vehicle, and got no call from them stating the car was either ready to go or not yet fixed. They kept it overnight without my knowledge or consent, and when I called the Sales department to find out the status of my car, they were unbelievably rude. I missed a day of work because of them and they simply did not care. Bottom line: HC does not care about customer satisfaction whatsoever. They will take shortcuts wherever possible. They will screw you out of every dime they can. Don’t buy so much as a pair of windshield wipers from these guys. More







