Herb Chambers Honda

Eli was very friendly, easily accessible, and always willing and able to answer our questions. It was a very good experience overall. The "smart pricing" that Herb Chambers uses on its used car sales willing and able to answer our questions. It was a very good experience overall. The "smart pricing" that Herb Chambers uses on its used car sales was something that we found very helpful as it enabled us to feel comfortable with the price that we paid for the car. Thanks! More

Paul Wisdom did an excellent job on delivering my new vehicle from start to end. I got the best price quote from Herb Chambers Boston, and there was no hassle at all when I was at the dealership. vehicle from start to end. I got the best price quote from Herb Chambers Boston, and there was no hassle at all when I was at the dealership. My new vehicle was right on time at the time of delivery. Car was clean and everything was perfect. Paul also did an awesome job explaining every details about the car. Thank you and Thank you Herb Chambers again. More

Kathie Smith is the most honest, dedicated, genuine salesperson I have ever encountered. She works very hard to make sure that you get the car you want at the price you want, and she does so with a sm salesperson I have ever encountered. She works very hard to make sure that you get the car you want at the price you want, and she does so with a smile. Her car knowledge is exceptional and she has fantastic follow through during the process as well as post-sale. Kathie is kind and friendly and I would recommend her highly. She is truly someone you can trust. This honda dealership has great service, an excellent management team and has always provided what I need without fail. More

They made in so comfortable to deal with them. The price was great, they got me the exact car I wanted right from their own inventory. I look forward to a long relationship with The Herb Chambers Family! E was great, they got me the exact car I wanted right from their own inventory. I look forward to a long relationship with The Herb Chambers Family! Especially Harry Maragianis, a very classy gentleman! This is my fist Hybrid & I look forward to going green & the MPG I will be getting with it. More

Looking for a new car? Look no further! Head to Herb Chambers of Boston! I truthfully can't think of an easier, more seamless experience I've had in years! I stopped in on my lunch hour to see a Pilot Chambers of Boston! I truthfully can't think of an easier, more seamless experience I've had in years! I stopped in on my lunch hour to see a Pilot, talked with Howie Reske who sat me down and made me feel like I was sitting in his living room talking about old times. I ended the hour taking a test drive with Kathie Smith, closely resembling Thelma & Louise in downtown Boston! What fun! Two weeks later, I'm sporting a 2011, sparkling white Honda Pilot EX-L, at a great price. As a Sourcing Manager for a large University, I spend 40+ hours a week negotiating pricing and lowering total cost of ownership for various commodities. When performing these tasks on a personal basis, I'm just as passionate. With Howie and Kathie, I knew I was getting the best price when I walked in the door. I had done my research. They offered me the best price on the first offer. I accepted. It was a win-win. Sometimes it's not always about the lowest price but the total cost. You need to consider the service piece. When you drive your car off the lot, it shouldn't be the end of the relationship. If you liked the service, it won't be. In addition to being spoiled in the showroom, I was also very well taken care of when I decided to add accessories to the Pilot. After talking with the Service Manager, I knew I'd be bringing the Pilot back for all of its servicing. And not just because he promised they would drive me back and forth to work! It's hard to tell with Herb Chambers, which is the added bonus - service or best price - because here, you get both! More

Even before we entered the dealership, there was someone there to meet us at the door. There was no pressure to buy anything as we were just checking out a few SUVs. Ramon was very accommodating as we had there to meet us at the door. There was no pressure to buy anything as we were just checking out a few SUVs. Ramon was very accommodating as we had quite a few persons with us. When it came to pricing the company was generous, matched, and went below the average price offered by dealerships elsewhere, which is excellent. It was a pleasant experience overall in a very convenient location. (You can take the T there yourself and drive the car home without bringing two drivers_ We would recommend them to others and would consider them again ourselves. More

I was very happy with my recent experience buying a used 2007 Honda CRV from Paul Wisdom at Herb Chambers Honda in Boston. Paul was very helpful and understanding - this was the first time I purchased a use 2007 Honda CRV from Paul Wisdom at Herb Chambers Honda in Boston. Paul was very helpful and understanding - this was the first time I purchased a used car on my own and he patiently answered all my questions. He didn't pressure me to purchase - he just let me know what was available and when a car that I was interested in became available he called me right away. He allowed me to take the car to a mechanic for advice and when I came back with some requests based on the inspection he arranged for the work to be done. Another person who was very helpful was James - I don't know his last name but he was one of the managers. I highly recommend the sales department. The only area which could have been improved was the coordination with the service department as the car wasn't ready yet when I picked it up and when I returned for a follow-up appointment there was a delay again. But, the work was done well so I am satisfied with the service. More

I agree with the previous posting about Giau Luong. I had several things bad about my experience: 1. I went with my family because I figured it wouldn't take long to drive a used car. He made me, my wife, a several things bad about my experience: 1. I went with my family because I figured it wouldn't take long to drive a used car. He made me, my wife, a 2 year old, and a 3 month infant wait 1.5 before helping us. After which it took another hour before we were even able to drive the car. 2. He did not follow through on his promises. We had ask for 3 rust spots to be removed and he only removed one. And the second one was not done by the an autom mechanic. And the third was not done at all. Don't believe him when he pulls out a folder of letters from previous clients. It's just a cheap sales tactic. He would also talk about his religious piousness as the back drop to his integrity. Don't buy that either. 3. Once we signed the purchase and sales agreement he would wait until the end of the day to return our calls. 4. Instead of having the title available the day of our purchase and sales, he made me come in another day to bring in the title. 5. He also did not give us the car the day we brought the check. He waited more than 3 days so as to guarantee that we cannot exercise the Honda return policy which is effective the day of the purchase and sales. 6. When he finally delivered the car, he never provided the pre-owned certification papers. We had to pester him about it for him to generate that document. 7. On the day of the car delivery the floor mats were missing and the he only gave us a key. The remote starters were all missing. 8. When we bought the car, the odometer reading was 52,039. When he delivered the car the odometer reading was 52,350. When I asked him about the odometer reading discrepancy he said that they copied it from an older document instead of reading it from the car. This in and of itself is violates state laws. The state of MA requires that you take the odometer reading the day of the purchase and sales. 9. When they delivered the car the rotors were also problematic. It takes a while for the car to come to a complete stop and the brake drums were uneven. This of course was an oversight on my part because I should of driven more highway during the test drive. But having waiting the dealership so long, the last thing I wanted to do was spend more time with their sales team. Updated-July24 2010 However the autobody and mechanical issues were resolved by Howie Reske a few weeks later. Howie Reske General Manager Herb Chambers Honda in Boston 617-731-0100 He made it a point to contact me after I formally filed my complaints with my car issues. He was able to resolve: 1. The rust spots were sanded, primed and repainted by an auto mechanic. 2. The side-swipe was repaired with no questions asked. 3. The brake drums were evened out and the brake pads were replaced. 4. He also loaned me an Odyssey at no extra cost. His actions did reconcile my misgivings I've had about Herb Chambers. It is a lesson learned in talking to the right person. So if you were to go to this dealership do stop by Howie Reske if you ever have any issues at all and he will definitely resolve those for you. Don't wait for the sales person to do something. More

I went to Herb Chambers after a not so pleasant experience at another dealership. In general the customer service at Herb Chambers was excellent. I worked with Seamus Byrne and I highly recommend h experience at another dealership. In general the customer service at Herb Chambers was excellent. I worked with Seamus Byrne and I highly recommend him to everyone. He was extremely helpful and friendly, which made getting my first car very easy. Thank you, Seamus! More

Wanted to share with everyone looking to buy a new car a wonderful experience I had working with Seamus Byrne, a Boston Herb Chambers Sales and Leasing Consultant. Throughout the sales process, Seamus wonderful experience I had working with Seamus Byrne, a Boston Herb Chambers Sales and Leasing Consultant. Throughout the sales process, Seamus exhibited a sincere desire to make sure I found the right car. There was never any pressure from him to just buy a car. I looked at and test drove several cars. Going in, I wasn't even planning on test driving a standard shift but did so when Seamus suggested I should when I commented how I used to drive a stick. At the end of the day, I chose to buy an Accord with standard shift and even got a great price for my trade-in. I had always loved driving a stick but had always settled on an automatic being considerate of other family members who don't want to drive a stick. But for this once, I decided to get something for myself and the family. I've driven the Accord for a few weeks now and my family is happy with my decision since the Accord is such a great vehicle and surprisingly, doesn't feel like a step down from the Lexus RX 300 I traded in for it. I am very happy with my experience and would highly recommend Seamus Byrne to everyone. More