Herb Chambers Honda

Please let me begin by stating that this is my 3rd new car purchase in 5 years from Herb Chambers-Boston. From my initial exposure to the dealership in October 2005 and Mike"The Manager" Mascovitz, I ha car purchase in 5 years from Herb Chambers-Boston. From my initial exposure to the dealership in October 2005 and Mike"The Manager" Mascovitz, I have been impressed with the quality of customer service that has been exhibited. My initial telephone response on my 11/13/10 purchase of a 2011 CRV was with Mr. Paul Wisdom. Paul was very responsive to my telephone offer and timley in his response. Upon my arrival he extended a warm greeting and introduced me to new sales associate, Mr. Leo Rezil. Leo accompanied my wife and myself to the dockside car lot to look at colors of CRV's.Leo was very respectful,and quite accomodating throughout the whole buying process. When price became an issue,Mr. Bill Vitoratos interceded and certainly recognized that my loyalty to Herb Chambers was not to go unnoticed. Mr. Jim Kristoff was also supportive in the process. Lastly, Mr. Lascelles McKenzie completed the paper work in a orderly and professional manner. Suffice is to say that I value the service I receive at Herb Chambers and would not hesitate to recommend the dealership without reservation. Congratulations, Mr. Chambers on achieving an 8th place finish in the Boston Globe's contest for the large employer "Best Place to Work" out of 1000 participants.Your hard work and dedication to the highest level of customer service, and ability to transfer that service level to your staff, has been certainly recognized in credible circles for the second year running! More

I bought my first new car (Honda CR-V 2011) last week at Herb Chambers Honda. My Sales Consultant was Eli Hanna. Eli was incredibly helpful, friendly, knowledgeable and patient. He spent over 5 hours with m Herb Chambers Honda. My Sales Consultant was Eli Hanna. Eli was incredibly helpful, friendly, knowledgeable and patient. He spent over 5 hours with me on my first visit answering all my many questions. He didn't rush me or pressure me to make a decision. I did not want to finalize the paper work that day (Wednesday) and asked to come to following day (Thursday) to sign the paper work and receive my car. Even though that Thursday was Eli's day off, he came in to make sure that all goes well. Again, he spent hours with me to explain car-related issues and also to accompany me on my first drive. Eli followed up with me on Friday to make sure everything was going well with the car. Eli went above and beyond call of duty to accommodate my needs. I really couldn't have made this purchase without Eli's help who was an excellent consultant. I would highly recommend him. I couldn't have asked for a better customer service. I also got to work with Bob who was also very helpful, friendly and kind. In summary, my experience with Eli and Bob at Herb Chambers Honda (Allston) was excellent! More

When purchasing our Honda Pilot we had a extremely When purchasing our Honda Pilot we had a extremely helpful friendly and knowledgable salesperson (Breno). We were not pressured into buying a vechi When purchasing our Honda Pilot we had a extremely helpful friendly and knowledgable salesperson (Breno). We were not pressured into buying a vechicle and felt that the decision was ours. Once our sale was final, Breno went over the car in great detail not missing anything important details. I would recommend this dealership and Breno to my family and friends. Thank-You Steven And Tami Porter More

Today I purchased a Honda from Efosa and Billy V. I wasn't sure what to expect as I heard from a friend they didn't have a great experince when buying there honda. I Dont buy new cars very often,the sa wasn't sure what to expect as I heard from a friend they didn't have a great experince when buying there honda. I Dont buy new cars very often,the salesman Efosa and the sales manager Billy made it a very easy process. They clearly explained all my options and were patince well I thought about what was best for me. Buying A car from these to professionals is a experience second to none. I will be sure to refer all my friends and family to Efosa and Billy. I'll stop by to say when I'm bringing it in for service! Thanks again to all the employee's at Herb Chambers Boston. Now I might buy that cool looking Vespa at the front door... More

I went to 3 Honda stores for a certain vehicle. I went to herb last and met Billy who turn a negative buying experience into an awesome time! I had a set price in mind and he did what it took to make the de herb last and met Billy who turn a negative buying experience into an awesome time! I had a set price in mind and he did what it took to make the deal work for herb and I. I will highly recommend this place to all friends and family. A special thanks to Billy for his hard work and patience! More

It was a please doing business with Rophy. He clearly had my interests in mind and went above and beyond the call of duty to ensure my deal was complete to my satisfaction. The car was ready on time and had my interests in mind and went above and beyond the call of duty to ensure my deal was complete to my satisfaction. The car was ready on time and in perfect condition. This is my second purchase at Herb Chambers Honda of Boston and will not be my last. Their service department is very user friendly as well. More

Seamus was a pleasure to work with during the sales process. He was knowledgeable about the car specifications and listened to our needs well. He spent the time required to be sure we were buying the process. He was knowledgeable about the car specifications and listened to our needs well. He spent the time required to be sure we were buying the right car for our needs. Chris was very professional, friendly and worked with us to get the best offer possible. He explained the methodology behind the smart price system well, and we appreciate the transparency in pricing. More

This is the 4th Honda I have bought from this dealership since 1989, and I keep going back because I know I can get an honest deal from my trade-in. There is always some negotiating when buying/trading a ca since 1989, and I keep going back because I know I can get an honest deal from my trade-in. There is always some negotiating when buying/trading a car, and I know that they will negotiate honestly with me, and I won't leave feeling like I got a bad deal. The salesman, Alex O. gave me his undivided attention, and the manager, George Muriuki stepped in when necessary to close the deal. The business manager was also very cordial, efficient, and attentive. A great place to buy a car, and from years of servicing my Honda's there, I can vouch for Robert Hall, a great guy to deal with in Service. More

**UPDATE** I did have a bad experience at first as listed below, but was contacted by the General Manager who was more than helpful in resolving this issue. I am more than willing to give them another shot a below, but was contacted by the General Manager who was more than helpful in resolving this issue. I am more than willing to give them another shot at earning my business... Recently i visited Herb Chambers of Boston for an oil change and was very disappointed in the service i received. I contacted the service department via phone to set up a service appointment. During the initial contact i asked if Herb Chambers honored competitors coupons even if it was from a different brand (GM)(They advertise they match all competitors coupons on their website). I was told that it would be honored and was asked how much it was for. I responded with did it matter..And the service adviser said no. Fast forward to Sept 3, 2010. I came into the location and met with a service advisor who looked at my coupon and said he could not honor it because it was priced to low. Contradictory to what i was told on the phone he said that he wouldn't honor a GM coupon stating that he was not competing with GM. I begged to differ because apparently GM is competing with Honda. He offered me an alternative offer that was $10 over my coupon. I feel this was a bait and switch tactic used by the service department. More

Mr. Byrne is very friendly. He is very helpful in helping us know what type of car we need. Even when we are negotiating price, he is still very friendly. He made specially arrangement so that we c helping us know what type of car we need. Even when we are negotiating price, he is still very friendly. He made specially arrangement so that we can get car in time for our vacation trip. He delivered car directly to my working place. More