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Herb Chambers Honda
Boston, MA
2,441 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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November 20, 2003
Buyers Beware. I bought a 1999 Honda Accord DX with Buyers Beware.<br><br>I bought a 1999 Honda Accord DX with 52,000 miles for $9,999 from the dealership in April 2003. After driving for 2 to 3 months Buyers Beware.<br><br>I bought a 1999 Honda Accord DX with 52,000 miles for $9,999 from the dealership in April 2003. After driving for 2 to 3 months, I noticed the oil light went on and promptly checked its level. It was almost dry. I could not believe a Certified Pre-Owned 1999 Honda Accord with 52,000 miles that I bought at a respectable Honda dealership would be losing that much oil so quickly. I then made the mistake of not immediately contacting the dealership and decided to watch the oil level. After ascertaining the car definitively lost oil, I brought the car in to be examined. It was now after the 90 Day Warranty period for used cars. At the dealership I was told it was normal for a car to consume 1 quart of oil per 1000miles and I should engage in an oil consumption test...which I did. Now it is November. During the 3000 miles, the car consumed 5 quarts of oil. That is approximately 1.7 quarts of oil per 1000 miles. <br>Before telling them I wanted them to take on the responsiblity of paying for the repairs of the car I had asked them to determine the source of the oil leak. They found low compression and fouled spark plugs in two of the cylinders. How this car ever passed inspection or the Honda Certification process is beyond me. After I demanded some sort of retribution, diagnosing the engine problems suddenly appeared much more difficult. The most experienced mechanic examined the car for a day and decided the compression values were okay and I should return after 1000 miles. The Service Manager would make claims such as...600 miles per quart of oil was normal...or ...let's put a PCV valve and new spark plugs and see what happens. <br><br>In my final interactions with the dealership, the best offer they were willing to make is to me $5000 for the car as a trade-in (which I had just bought from them the previous April for $10,000) and sell me $13,000 Honda Accord for $11,000, the kind of deal anybody on the street with some savvy might earn. Basically I got screwed out of at least $3000 of money and they demonstrated really had no intention of rectifying any mistake they might have possibly made. More
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