Herb Chambers Honda

I purchased my last new car from Herb Chambers Honda back in 1998. That Civic was getting old and I and decided to get a new one about a week ago. Sales person Sammy was warm and friendly greeting me at the in 1998. That Civic was getting old and I and decided to get a new one about a week ago. Sales person Sammy was warm and friendly greeting me at the door and providing me with the necessary info I needed to decide on whether or not to buy a new or pre-owned car. He initated the process and then handed off to Finance Manager, Sosa. I found Sosa to be engaging, caring and sensitive to my financial situation. He was reassuring, helpful and was able to work with me through the completion of the purchase of my 2010 Honda Sports FIT. Off to service I was sent to have the car prepared for me to take it home. Dawn in Service did an awesome job working with me to get the car processed and the items I wanted put in my new car. We had a few challenges along the way, but Dawn did an excellent job getting the car to me in a reasonable time frame. She was an active listener and empathetic to my concerns. Dealing with the RMV is no picinic these days, but she handled the questions and concerns I had easily and very professionally. Lastly, Sammy, had one of the Managers make a follow up phone allto me today to make sure that I had the registration issue satisfactorily addressed and resolved. which it was. Although Sammy is new to car sales, his effort and caring made up for his newness to the sales position. I wanted everyone to know that I had a great experience at Honda and appreciate the help I received in all faucets of the process - sales, finance and service. Thansk again. More

Overall excellent experience. My wife and I went in looking for a very specific deal and we got it! Mike and Bill were instrumental in making the deal possible for us. Sosa in finance made the last a looking for a very specific deal and we got it! Mike and Bill were instrumental in making the deal possible for us. Sosa in finance made the last adjustments to finalize the deal. Thanks so much to all the parties involved!! We love our CRV and will see you guys again in 3 years when the lease is up. More

My credit is not the greatest as I had a Chapter 7 discharge on 3/1/2010. I decided to go to Herb Chambers as my last purchase was a pleasant experience and they deal with sub-prime lenders. This one discharge on 3/1/2010. I decided to go to Herb Chambers as my last purchase was a pleasant experience and they deal with sub-prime lenders. This one was horrendous. The only person that treated me fairly was my salesperson Alex O. I had been trying to get financing to purchase a leftover 2010 Honda Accord EX. They had one with a special price of $19,987. This car had been sitting on their lot since 8/2009. They had the car in the showroom with a price tag of $20,499 which differed from the price on the Internet. They will probably say this is an Internet price. Next we got to my trade which was purchased new from them. They told me that when I bought my car that they had cash incentives. What does this have to do with the TMV now. They started out at $12,800 for my 2010 Civic LXS and ended at a price of $13,399 only if I purchased LoJack too. I waited to go into finance to seal the deal and I said to myself "This is crazy". Why would I want to purchase a vehicle from someone aimed at taking advantage of you. I walked out and called Colonial Honda in Dartmouth MA. They were excellent. I didn't have 10 salesmen waiting to pounce on me as I entered the door. I purchased a brand new 2011 Accord LX-P for $19,000 and got $14,000 for my trade. They treated me as an intelligent consumer and with respect. I will never go to Herb Chambers again, nor send anyone there. Beware of Bill the sales manager that is an ex state trooper. Go see a low key dealer like Colonial Honda that wants to be fair and sell cars. More

Mr. Billy Vitoratos,GSM and my salesperson Mr. Keith Banks Obanor were absolutely wonderful, friendly and most conscious of my price limitations. I know that I will be doing business with your dealersh Banks Obanor were absolutely wonderful, friendly and most conscious of my price limitations. I know that I will be doing business with your dealership very soon. Thank you Herb Chambers for employing your wonderful staff. More

Leo Rezil is friendly, courteous, and knowledgeable. While these are characteristics that buyers expect from sales people, Mr. Rezil went beyond what I had expected in terms of service. Fortunately, Mr While these are characteristics that buyers expect from sales people, Mr. Rezil went beyond what I had expected in terms of service. Fortunately, Mr. Rezil offered to go through the car I was trading in after I had cleared out my belongings since he found several items that I had missed including my Fast Lane transponder. By the time I finished meeting with the business manager, Mr. Rezil had already transferred my things that had been sitting in his office into the new (used) car which I appreciated very much. In addition, when I brought back the car to be inspected and simonized, Mr. Rezil offered to drive it back to my home so that I would not have to wait for the two hours it would take to get the work completed. Mr. Rezil's thoughtfulness helped to make the car purchase process much easier. More

I came to this dealership after a being told by another Honda dealer that I could not get the car I wanted (CR-V) at the price I wanted. The manager at this other dealership sat down and "gave me a lesson Honda dealer that I could not get the car I wanted (CR-V) at the price I wanted. The manager at this other dealership sat down and "gave me a lesson" about car financing. I went to Herb Chambers after seeing an ad in the paper, and told Chris what I was looking for, my budget, and what happened at the prior dealer. He told me he'd look into what could be done, and called the next day offering an appointment. Chris had Alex ready to meet with me when I walked in the door. Alex and I did have a bit of a rocky start, but after Billy V. stepped in and saved the deal (more on this later), Alex was fabulous. (Thank you for not letting me give up on getting the 4 WD!) I was anxious to take delivery of the car without the auto start being installed. Alex called to make sure the company doing the work contacted me, called again to check that the appointment got made, and called again to make sure the work was done. He also called twice in the first two weeks to make sure all was good with the car! Back to Billy V. Wonderful, amazing, and real are not words typically associated with car salesmen, but he was all of the above. He didn't just sit and listen politely and then try to make the sale HE wanted to make. He heard me, what I wanted, where I was coming from, what I could live with compromising on and what I couldn't. Then he went to work! He came up with a few different financing options on different trims. The whole time it really felt like he wanted me to end up with the car that was right for me -- not for him, the customer at the next desk, his boss or whomever. It made such a difference. I'm not sure the deal I ended up with was all that much better than what I was first offered elsewhere; but I will absolutely go back to Herb Chambers when I need my next car. Nothing beats being treated like you matter! More

After emailing back and forth with the internet manager, Jeana Kelly, I went into the showroom after being promised they would beat any quoted price from another dealer. Low and behold, they did not even m Jeana Kelly, I went into the showroom after being promised they would beat any quoted price from another dealer. Low and behold, they did not even match the quoted price. The sales manager simply told me the quote was unrealistic and they could not match it. It was a waste of my time. But at least they were friendly. More

I came into the dealership with a fairly mistrustful feeling toward large car dealerships but needed to lease a car and knew almost exactly what I wanted. I worked with Mike Boucher and was extremely p feeling toward large car dealerships but needed to lease a car and knew almost exactly what I wanted. I worked with Mike Boucher and was extremely please with the whole experience. I was very pleased to see that Mike actually listened to what I had to say and responded appropriately. For example, I came in with the intent to lease (not buy) a car and knew essentially the model I was looking for. He did not try to redirect my attention or up-sell me to something I didn't need or want. I also asked him to take some of the sales process out of the usual order (I asked to do the credit check first and to skip the test drive) and he was happy to adapt and acommodate. When I did have questions, Mike was very knowledgeable and kept the process moving without having to go ask others for answers. I had more limited, but equally impressive, interaction with Bill Vitoratos, the general sales manager. He was friendly and acommodating and I could tell that he was genuinely interested in making sure that my experience there was a good one. I left the dealership having accomplished what I set out to accomplish and feeling that I was treated fairly and respectfully. More

First time car buyer. On a Saturday I emailed Herb Chambers about a used car that I saw on their website to confirm that it was still available. They said it was, so I came in a few hours later (no ap Chambers about a used car that I saw on their website to confirm that it was still available. They said it was, so I came in a few hours later (no appointment) to take a look. Unfortunately, the car had been sold! Bummer, but I should've scheduled an appointment. Leo was happy to show me some other cars that might meet my needs. Leo Rezil was professional, patient, and thorough for every step of in the process. I can't say enough about this guy--I'd gladly work with him in the future to buy just about anything. He looked hard to match a car with my needs. We took a car for a test drive and started to negotiate the price, which was well above what I had seen other dealerships offering. Another salesperson, Chris, came by and we discussed price for quite some time. Chris came back from speaking with his manager and refused to budge on the price. After a few rounds of this, he came back with the great news that the car I was originally interested in hadn't been sold--the financing fell through! (a few people have said that this sounded like a typical "bait-and-switch", but who cares? Financing does fall through, and I was happy to give the car a test drive.) The car was fine, but I felt some issues with the rotors and put a deposit down on the car so I could take it to my mechanic to approve on Monday. That Monday, Leo kindly brought the car to my mechanic and patiently waited for the car to be reviewed. My mechanic came back with a list of issues--some minor (an old battery, some rust on the driver's door), some a bit more serious (issues with the front brakes/rotors, severe sidewall cracks on 3 of the 4 tires). Back at the dealership, I said that I couldn't go forward with the purchase until these issues were corrected. The certified used manager came by and abruptly told me that he would not put any more money into the car. He told me that the front brakes/rotors were fine (had he driven the car?). He noted that the tread on the tires was great (very true!) and that sidewalls were not cracked (a blatant lie!). He was quite dismissive and a bit rude. Blatantly lying about the cracks (which anybody could see) gave me an uneasy feeling about the whole dealership--what else were they hiding? My level of trust in the dealership just dropped. I asked about switching the tires with those on another car. No, that wasn't possible. So I asked Leo if I could get my deposit back, which he patiently said he could do (a fine salesman throughout!). Another salesperson intervened and said that they could switch the tires with those on another car, but upon inspection, the tires were even worse (more cracks, less tread). He then suggested another car with tires that weren't all that great, but at least they weren't cracked. I accepted to have them switched for a $90 fee (yippee!). In all the hustle and bustle of trying to get the tire issue resolved, I had completely forgotten to pursue the problems about the brakes/rotors and the rust spot. Leo took care of all of the paperwork and called me at every step to let me know how things were going. He had the car to me the very next day, clean and sporting the different tires. He even called just after Thanksgiving to make sure that everything was still going well with the car. Excellent customer service from him! However, he seemed powerless when it came to fixing the issues that my mechanic pointed out--clearly an issue with the certified used dealer that I had the displeasure of speaking with. All-in-all, I'd gladly work with Leo (and a few of the other friendly salespeople) at another dealership! More

I've been working with other dealerships in the Boston area for many years, changing cars every couple of years or so. Recently I moved into the neighborhood of Herb Chambers Honda of Boston and decided area for many years, changing cars every couple of years or so. Recently I moved into the neighborhood of Herb Chambers Honda of Boston and decided to visit them and what they offer this time of the year. I had no need for a new car - I like my low mileage Accord EX-L. I thought if I drive the right car and I'm in a great leasing contract, browsing dealerships can't be that exciting - I was wrong - these guys from Herb Chambers (Jonathon and James)engaged me in a way that ended up with another leasing contract. Give them a visit! No sales pressure, best prices and very good service - that last one I've never gotten before at that level! With them you can forget the old concept of leaving a dealership frustrated with no deal or somewhat disappointed by being tricked one way or another. I think Herb Chambers Honda of Boston is just better than the rest and they work hard for it. I compare them to other two Honda dealerships in Boston and I also have friends that worked for them before. I would just wonder how their service department could now match the performance of the sales team. It appears nobody out there can go as far as they go in bringing a good deal to the table. They also must be consistent in this because most of my friends that like cars have been working with them for years. Go check them out. Ask for James Aiello and work the deal with Jonathon Dias. More