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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Danvers, MA

4.6
205 Reviews

205 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

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January 30, 2024

I had my Jeep Compass serviced at the dealership last week. Easy to set up the appointment, courteous people at drop off, and Matthew was very good about getting in touch with me when the work was comple More

by georgek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Jan 31, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi George! We're glad to know that your Jeep Compass service experience at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers was smooth and efficient. Thanks for the shout-out to Matthew!

January 18, 2024

Chris at the service express lane was extremely friendly and accepted my coupon! I would definitely recommend this dealership for both the purchase and service. More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher @ Service
Jan 19, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi Leo! It's great to know that Chris provided you with such a positive experience at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. We appreciate your recommendation and look forward to assisting you again in the future!

January 09, 2024

Excellent service always very attentive and quick to remedy the problem once it is discovered More

by Ehook5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Chretien
Jan 10, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels!- The Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers Team

January 02, 2024

I was off to a rocky start when I called the service department multiple times to bring my car in when I had a flat and the phone just kept ringing without anyone picking it up. This would have been a More

by marybeth.caputo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew was very helpful!
Jan 02, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Marybeth, we're sorry to learn about the initial difficulties you faced reaching our service department. However, it's great to know that Matthew and our team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers were able to assist efficiently once you arrived. Thanks for your patience and understanding!

December 28, 2023

Excellent customer service only problem it took too long for an oil change. Thank you More

by Lin629
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 02, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi Lin! Thank you for bringing this to our attention, and we appreciate your kind words about our customer service at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. We apologize for any inconvenience caused by the extended wait time for your oil change. Your feedback is invaluable, and we will use it to improve our processes and ensure a more efficient experience in the future.

Jan 03, 2024 -

Lin629 responded

Thank you for responding. I understand things happen and I was ok with it. I want to compliment Kyle Irving who I was working with. He kept me informed all the time. He's an asset to your Service Dept.

December 17, 2023

As always, Connor took care of me; great guy; great employee.; great attitude. He always goes out of his way to accommodate. More

by Jpierga47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Dec 18, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi J Pierga! We're so glad to know that Connor consistently provides you with excellent service at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. Thanks for sharing your experience and we look forward to assisting you again in the future!

December 08, 2023

Connor was a pleasure to work with. Once again he was able to have my vehicle ready. More

by Blue Gin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Dec 11, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the wonderful review! Connor & the team appreciate your support and look forward to serving you again in the future! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

November 23, 2023

Besides buying my cars from Herb Chambers Jeep of Danvers, I also get all my service done at the same location. Today I noticed a nail on my tire and I called about 3 locations where I live in Glouc More

by SalCsnza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in Service
Nov 24, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi Sal! We're so glad to know that our team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers was able to assist you promptly and efficiently, especially Kyle! We appreciate your trust in us for both sales and service. Wishing you a Happy Thanksgiving as well - drive safely!

November 09, 2023

Connor my service advisor is an exceptional contact for your customers. I could not be more pleased. More

by thomas.j.foley978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Service Advisor
Nov 10, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the kind comments, Thomas - we can't wait to share them with Connor! Your business is much appreciated by our entire team here at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers and we hope to see you again next time!

November 02, 2023

This dealership answered the phone made my appointment. Recognize me when I got there. Very pleasant completed. My service watered my parts. All went well so far need to go back to have parts installed und More

by Kenbettano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 03, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're glad to know that your experience at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers has been positive so far. We look forward to seeing you again for the installation of your parts!

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