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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Danvers, MA

4.6
179 Reviews

179 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

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July 16, 2023

excellent service from kyler. your attention. and kindness was fundamental Thanks kyler and team continue to provide excellent service More

by jorgegalvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyler
Jul 18, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hey Jorge, thank you for the kind words about Kyler and our team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers! We appreciate your support and are committed to providing excellent service. Have a great day!

July 15, 2023

Christopher Cody was very helpful and patient with my vehicle. It needed a lot of attention. More

by judipie800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Puleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cody
Jul 17, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for your feedback regarding Christopher and your positive experience with him while servicing your vehicle at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. We're glad to hear that he was helpful and patient throughout the process, especially considering the attention your vehicle required. We'll see you next time!

July 13, 2023

In an area with a lot of dealership options, Herb Chambers (and especially Kyle Irving) is fantastic. I can’t recommend working with them enough and know that they will be the only dealership I visit More

by ScottSchwartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Irving
Jul 17, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hey Scott, thank you for the awesome review! We're happy to hear that Kyle and our team made your experience a memorable one. We'll be here ready for any of your future car needs. Drive safely!- The Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers Team

June 29, 2023

They’re a great service department always work hard to be thorough and complete the service efficiently and keep you informed about your vehicle’s condition More

by Jmfp168
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
Jun 29, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the great review! We're glad to hear that our service department at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers was able to provide you with thorough and efficient service. We appreciate your business and hope to see you again in the future! Drive safely!

June 27, 2023

Dropped car off at @ 8 a. m. and was told they would call us in 1 hour. At 11.30 we still hadn’t heard from them. We had to call to see if car was ready. Went to pick it up and More

by Gail N
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Not sure of names
Jul 14, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Gail, I apologize for the delay in communication and the inconvenience you experienced during your visit. We strive to provide efficient service and it's disappointing to hear that we missed the mark. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Travis McCarthy - General Manager - 9787748840

June 21, 2023

Stopped in for an inspection sticker. Made appointment with Christopher Cody. Service was prompt and as always courteous, pleasant and above all professional. Always a pleasure dealing More

by crowleyinma
Workmanship
Recommend Dealer
Yes
Employees Worked With
Christopher Cody and Conner
Jun 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're so glad to hear that you had a prompt and pleasant experience with Christopher and the team! Thank you for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. We appreciate your kind words and look forward to serving you again in the future. Have a great day!

June 20, 2023

I have temporarily taken down my bad review while Herb Chambers works to correct the situation. More

by Scammed Customer
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Scott: service Manager; Kyle: service Rep., George Sanchez
Jun 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

I'm sorry to hear about the negative experience you had with our service center. We strive to provide our guests with exceptional experiences and it's disappointing that we left you with such a poor impression. I would like to personally assist you with this matter and find a way to correct where things went wrong. Please reach out to me at your earliest convenience. Thank you, George Sanchez - General Manager - gsanchez@herbchambers.com

June 16, 2023

I have a 2021 Jeep Wrangler Willie’s edition I was told not to drive because engine light stayed on I had it towed to dealer ship and was told they won’t get to look at it for 5-7 days it’s been 3 weeks I More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jun 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi James, We understand your frustration and regret that you've experienced some issues with your vehicle. Our team is working to meet the volume of client needs, however it is disappointing to learn that you've had difficulty reaching us. We appreciate your feedback and will use it to help improve our process. Please reach out to me directly to discuss this situation and so we can find a timely resolution. Thank you, George Sanchez - General Manager - gsanchez@herbchambers.com

May 21, 2023

Cody is the best and cares for his customers very friendly and polite. Explains in detail everything that is going on with your car. More

by jetfreek61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
May 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're glad Cody took good care of you and your car! Thanks for the five-star review of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers, we appreciate your support.

April 18, 2023

Cody is a valuable representative in your company. I would promote him to team representative great guy always comes through for me More

by Paulplourde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , and Charlie
Apr 19, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Cody and the team are so glad your visit is always excellent, Paul! We appreciate you being a loyal Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers customer! Thank you!

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