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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Danvers, MA

4.6
177 Reviews

177 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

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October 25, 2024

I bring my Jeep in for service all the time and get treated great Conner was very helpful and explained everything I needed More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner Irving
Oct 25, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

John, it's fantastic to hear that Conner and the team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers are taking great care of your Jeep! We appreciate your continued trust in us for all your service needs.

October 25, 2024

Dealership has improved recently. About fourteen years ago was very sleezy. Service department advisors are still generally questionable. Kyle in service I like and trust. Service dep More

by kennis1986
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liane service
Oct 28, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi Kennis, we appreciate your feedback and are glad to hear that you trust Kyle in our service department at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. We look forward to serving you again! Have a great ride!

October 19, 2024

Terrible not a friendly car dealer ship . There is no costumer service Poor service and people that work w More

by skomiewoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Oct 21, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

I'm sorry to hear about your experience with our dealership. We strive for excellent customer service, and it's disappointing to learn we fell short during your visit. Please reach out so we can address any concerns you have directly. Thank you, Travis McCarthy - General Manager - travis.mccarthy@herbchambers.com

October 09, 2024

Disappointed with last service on 10/5. No phones answered at service desk or voicemails returned. More

by barbiewallis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lianne
Oct 09, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi Barbie, thank you for taking the time to share your feedback. We hope to work on improving our communication with our customers. If you wish to discuss a situation further, feel free to reach out. Thank you, Travis McCarthy - General Manager - travis.mccarthy@herbchambers.com

October 04, 2024

They value your time with the service department and make it as easy as they can More

by justin.mattola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William LaFlash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi Justin, we strive to value our customers' time and make the service experience as seamless as possible at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. We look forward to serving you again! Safe travels!

September 27, 2024

Great service department. Reps check you in at a reasonable time, and get things going quick. They check back while the car is there to let customer know what's going on with More

by Fazev124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Irving
Sep 27, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the fantastic feedback! We're glad to hear our service team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers took great care of your vehicle and kept you informed throughout the process. We appreciate your support!

September 27, 2024

Kyle the service adviser was stellar. I had a few issues and couldn't make a cpl of appointments due to work issues and he was able to get me right in when I was finally available More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 27, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Dan, we're delighted to hear Kyle was able to accommodate your schedule and provide stellar service at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers. Thanks for sharing!

August 28, 2024

The staff was very courteous and professional. I look forward to continuing the maintenance of my vehicle with them. More

by Review2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Auguste, Connor Irving
Aug 29, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're delighted to hear that our team at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers provided courteous and professional service. We look forward to assisting with your vehicle's future maintenance needs!

August 24, 2024

Service was great. They got me in and out in a timely manner on a Saturday. More

by alyssadossett889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Irving
Aug 26, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the great review, Alyssa! We're glad our Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers team could make your recent visit an efficient one and we hope to see you again in the future!

August 24, 2024

This last visit was too long of a wait time for an oil change. Thank you for making it right. More

by Smulkern274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Aug 26, 2024 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the review. We regret the long wait you experienced during your visit and appreciate you giving us the opportunity to make things right. If there's anything else we can do for you, please feel free to contact me directly. Thanks again, Travis McCarthy - General Manager - travis.mccarthy@herbchambers.com

Aug 28, 2024 -

Smulkern274 responded

Thank you.

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