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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center
Danvers, MA
205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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205 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center
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March 23, 2021
Absolutely abysmal service department. Leased a Jeep (first mistake, I know). Went in because of the check engine light that all Jeeps mysteriously seem to get by the 3 month mark. Explained that I alre (first mistake, I know). Went in because of the check engine light that all Jeeps mysteriously seem to get by the 3 month mark. Explained that I already scanned it myself. Service advisor proceeds to scan it with the Mickey Mouse bluetooth dongle and says "I can't find a code, but I cleared the light for you". Come back two months later when the light is back on and they tell me that they can't find the code again, but a mechanic will look. He looks, says "I can't do nuthin' til' you get an oil change here, looks like you did it yerself". I get rammed for $100 for a 5 quart oil change and then told to come back when the light comes on. Now, 6 months down the line from when I originally came in they finally take it in and acknowledge the engine light. Says it's an issue with the valve timing module and they need to order the part. Okay, fine. They finally get it done and call me at the end of the day to pick it up. Confirmed with the service advisor that they would be open until 6. I got there at 5:15 and it was a ghost town. Someone let me know that they actually closed an hour early for their Christmas party and that I would have to come back the next day for the car. Head doesn't know what the body is doing, to say the least. The real kicker - 6 months later the oil pan started leaking again. Gasket was a mess from the warranty work. Kelly Jeep fixed it in a matter of two days, no questions asked and not a penny spent. More
by Jerp
Employees Worked With
September 26, 2020
They only care to sell the cars. Once you get the car their customer service is xxxx. I (a woman) go there to get the oil changes on my challenger and they make jokes that it’s my husbands car or when th their customer service is xxxx. I (a woman) go there to get the oil changes on my challenger and they make jokes that it’s my husbands car or when they saw scratches on the wheels which my husband made they didn’t believe me and joked about it and they schedule you for service when specialists are not there and promise a rental and don’t deliver. More
by ipaiva
Employees Worked With
Other Employees :
Service people are male chauvinists, Vito Scavo
June 24, 2020
Horrible service experience. Brought my jeep in for inspection sticker, oil change and tire rotation. Received call saying everything was done and went to pick up where I paid and received a receipt s inspection sticker, oil change and tire rotation. Received call saying everything was done and went to pick up where I paid and received a receipt showing everything was completed. Went to get my jeep and noticed that it was missing a lug nut and had no inspection sticker. Brought this to attention of service department and was asked to show tech who worked on car which lug was missing. At this point, was asked to wait while they completed the inspection and put the lug on. Over an hour later, I am now told by the same tech who needed me to show him the missing lug nut that he noticed the car was missing the lug nut when I brought it in. I am also now being told that the inspection sticker could not be given due to a crack in the windshield. A crack that was repaired years ago and which has been there for previous inspections by this same dealer. Also, if the lug was missing when I brought it in and the inspection was a problem why wasn't I told when they called to say everything was done. Also, why would they be comfortable with me driving the car away if it was missing a lug nut as that would seem to be a safety issue. I understand mistakes can be made, but lying about them just leaves me doubting the entirety of the service being performed. So disappointed. More
by tjb
Employees Worked With
Ramon Atocho
June 08, 2020
Can't fix your car if it doesn't "throw a code" Didn't want to do this but I have to. Had my car towed to Herb Chambers because of a noise that was coming from the car. I felt the car was not safe t Didn't want to do this but I have to. Had my car towed to Herb Chambers because of a noise that was coming from the car. I felt the car was not safe to drive. The Service department is something to be desired. The tell me they took it for a ride and did not hear anything. I persisted and had them take it for another ride, they still say they don't hear anything and the car did not throw a "code". "Maybe a slight noise coming from a hub" Well then you did hear a noise, I say to Colby. He tells me that I can take the car home yesterday and if it's still making the noise to bring it back today (Friday). I called right at 8:30 Colby is off. So I asked the woman on the phone to talk to someone else because I need to get my car in there today. She says well no because we are already booked straight out. Not to mention they hung up 3 times on my husband when he called. What kind of customer service is this? Do they not want to work on my car because I purchased at a different dealer and do not want to honor warranty work? I took my car to another dealer to look at the car, They heard the noise found that the prop shaft needs to be replaced. I will never take my car to Herb Chambers again and would not recommend them to anyone. More
by NotHappy
Employees Worked With
Colby
January 02, 2020
Great Service I am surprised by some of the negative reviews. I had my car serviced today and I was treated very well and had excellent service. I called this morn I am surprised by some of the negative reviews. I had my car serviced today and I was treated very well and had excellent service. I called this morning and spoke with Colby and he was able to get me in today. I dropped my car off and was back in my office within 30 minutes. Everyone was very nice and they were able to fix the problem with my breaks right away even though there were a lot of other cars there too. The waiting area looked nice too. There is one area with a tv and another area that is quieter for people who want to work on their laptops. I definitely want to buy my next car form this dealership. More
by bizdoc2010
Employees Worked With
Colby
November 13, 2019
Guardian Angels I want to thank you for the amazing service my family recieved from the service department. My family had arrived in Danvers (We are from out of sta I want to thank you for the amazing service my family recieved from the service department. My family had arrived in Danvers (We are from out of state) for a short visit and my Dodge Caravan had a major transmission issue. My van was under warranty and had been in my local dealership's service department to have my transmission checked about 6 weeks ago now. When I left them I was told that my van was safe to drive. 4 weeks later my transmission went into safe mode 2 miles from the Herb Chambers dealership in Danvers. This meant that my van could not go above 20-25mph. It was constantly shuddering and triggered my PTSD. Those 2 miles were the longest 2 miles of my life. While my van was parked in their lot, Ray Arocho heard part of my conversation with my local dealership and could tell that we were in trouble. Ray took charge and offered to handle fixing my van and working with the warranty company. From there Ray met every challenge that came up and advocated heavily for us. It took about a week and a half for Ray and his service team to completely replace the transmission. Ray stayed in constant communication with us and kept us updated on the warranty issues and on the delivery of the new transmission. The service person responsible for removing and installing the new transmission worked late one day and early the next just to help us get home. I really can not thank everyone enough for all the help in our time of need. Ray and his team were our guardian angels taking care of us. In this day and age it is hard to trust in people, but rest assured you can trust Ray and his team. Again Thank You! More
by Jen
Employees Worked With
Ray Arocho
September 21, 2019
Service saved my life I highly recommended Herb Chambers Jeep service dept because of Ray, he saved the day for me. My one weekend off and my jeep Cherokee wouldn't start. I highly recommended Herb Chambers Jeep service dept because of Ray, he saved the day for me. My one weekend off and my jeep Cherokee wouldn't start. As I was waiting for AAA, I called Herb Chambers service in a panic not sure what to do. He was super nice and patient with me and told me to bring it in. AAA got it started , so I drove straight to chambers jeep and Ray for me in and took care of me. Having someone like Ray who you can trust means a lot, especially for a woman. More
by Cherylb
Employees Worked With
Ray in service , Vito Scavo
June 21, 2019
Worst service department ever Had an issue with corrosion on a 2016 Jeep. Visited the dealer several times and every time the service manager said it was a known problem. First v Had an issue with corrosion on a 2016 Jeep. Visited the dealer several times and every time the service manager said it was a known problem. First visit they took pictures no response for months. Called and emailed no response Second visit took again and said they would contact Jeep. No response Emailed GM and said he would look into it. Month later still no response Emailed again. Said Jeep denied claim. Fair enough. Emailed and called Jeep Consumer Affairs group. Jeep started they searched the records and found no inquiry by the dealer. Even Jeep tried calling and emailing dealer to listen there side. No response from the dealer. Finally Jeep apologized and suggested I go to another Jeep dealer to file another claim. I understand claims can be denied but this dealer just lied to us about the claim. Go to another local dealer for better honest service More
by Dmj
Employees Worked With
Jim Klimas
June 10, 2019
sub-par service center Calls to the service center to check on the status of my drop-off have been frustrating to say the least. All routed calls through the automated phon Calls to the service center to check on the status of my drop-off have been frustrating to say the least. All routed calls through the automated phone reception get either picked up and hung-up or transferred within 4 rings to a line that rings indefinitely. The only way I have been able to reach the service center is by calling the main operator and having her ask them to take my call. i certainly didn't call angry, but after going through this on multiple efforts to reach the service desk, it seems to me that this dealership is understaffed to handle the capacity/work-flow. when i finally got through to someone, i was told that my car would not be looked at for another 3 days, which now on Monday means I will be without my car for the rest of the week. when i called over the weekend, i was told that this would be looked at today and ready in 1-2 days. this is not the case, and I am somewhat of a captive in this mess. as much as I love my Fiat... I'll start to look for this work to be done elsewhere. I would not recommend using this service center and i will not be buying my next car from this dealer. More
by wrob030476
Employees Worked With
Cody
April 19, 2019
BIGGEST CIRCUS IN TOWN! The service Dept is an absolutely joke to say the least, the service Manager "Ray " is never available and the service people are the worse they can't The service Dept is an absolutely joke to say the least, the service Manager "Ray " is never available and the service people are the worse they can't even keep their lies straight, the story about Ray coming in a few minutes changes by the minute, one person says he will be right over, another person says he is off today, the other says he went to a test drive and he is almost here, 5 minutes later he is on the way back now and on and on....its is a completely circus, I'm extremely disappointed with the service and the way customers are treated, my 2017 Ram 1500 is rusting which is an absurd and the service Dept of Herb Chambers can't even file a claim on an issue with the Brand they poorly represent, completely Joke, DONT WASTE YOUR TIME going there, even the sales general manager got involved and called Ray and was told by Ray he was coming in 5-10 minutes, the guy must be invisible or just dont realy care about the customer, Ray I apologize of the service dept is making up stories on your behalf and if that's the case they must go.... Never spoke to Ray dont know if anything those service people said is true it's a complete C.I.R.C.U.S!!!!! 3 weeks of waste of my valuable time with these people.DONE! More
by Ram1500
Employees Worked With
Bill Lee
